IHI L 101; Introduction to healthcare
leadership questions & answers
1) Which of the following descriptions best describes "leadership"?
a) A firm, unyielding position on what should be done to solve a problem
b) A set of beliefs based upon principle
c) A positive, "let's do something about it" attitude toward problems
d) A posture of resistance to those in authority - correct answer ✔✔ c) A positive, "let's do
something about it" attitude toward problems
A leadership stance is a positive, can-do approach to solving problems. It is not an opinion, a
belief, or a reflexive opposition to people in power.
2) Reggie is a new pharmacist in a surgical intensive care unit. He notices that it is taking an
average of three hours from the time an order is placed until a patient receives an antibiotic
(the goal is one hour). What might Reggie do if he were to act like a leader?
a) Look into the cause of the problem and research how other ICUs have solved it.
b) Tell his supervisor about the data.
c) Transfer to a different ICU that has improved outcomes.
d) Make sure that patients during his shift get antibiotics faster by paying close attention to
orders. - correct answer ✔✔ a) Look into the cause of the problem and research how other ICUs
have solved it.
, One way to take a leadership stance is to seek out strong ideas for solving a problem. By looking
at published articles by people who have overcome a similar challenge, Reggie is taking a
leadership stance.
3) Reggie takes a look at the time between antibiotic order and administration in the other ICUs
in his hospital. He discovers that most of the ICUs have the same problem. This is an example of
which of the following actions of leaders discussed in this lesson?
a) Reframing the issue
b) Connecting to a powerful ally
c) Forming a clearer picture of the problem
d) Proving his case - correct answer ✔✔ c) Forming a clearer picture of the problem
Reggie gathered some data and realized that this problem affects nearly all the ICU patients in
his hospital. Having formed a clearer picture of the problem, he now is in an excellent position
to engage the hospital's leadership
4) When effective leaders hear others complaining about a problem, which action would they
most likely take?
a) Change the subject to talk about something interesting.
b) Try to learn how big the problem really is.
c) Add their own complaints to the chorus.
d) All of the above - correct answer ✔✔ b) Try to learn how big the problem really is.
Leaders don't ignore problems or complain about them. They try to learn how big a problem
really is. Then they work with others to figure out what to do about it.
leadership questions & answers
1) Which of the following descriptions best describes "leadership"?
a) A firm, unyielding position on what should be done to solve a problem
b) A set of beliefs based upon principle
c) A positive, "let's do something about it" attitude toward problems
d) A posture of resistance to those in authority - correct answer ✔✔ c) A positive, "let's do
something about it" attitude toward problems
A leadership stance is a positive, can-do approach to solving problems. It is not an opinion, a
belief, or a reflexive opposition to people in power.
2) Reggie is a new pharmacist in a surgical intensive care unit. He notices that it is taking an
average of three hours from the time an order is placed until a patient receives an antibiotic
(the goal is one hour). What might Reggie do if he were to act like a leader?
a) Look into the cause of the problem and research how other ICUs have solved it.
b) Tell his supervisor about the data.
c) Transfer to a different ICU that has improved outcomes.
d) Make sure that patients during his shift get antibiotics faster by paying close attention to
orders. - correct answer ✔✔ a) Look into the cause of the problem and research how other ICUs
have solved it.
, One way to take a leadership stance is to seek out strong ideas for solving a problem. By looking
at published articles by people who have overcome a similar challenge, Reggie is taking a
leadership stance.
3) Reggie takes a look at the time between antibiotic order and administration in the other ICUs
in his hospital. He discovers that most of the ICUs have the same problem. This is an example of
which of the following actions of leaders discussed in this lesson?
a) Reframing the issue
b) Connecting to a powerful ally
c) Forming a clearer picture of the problem
d) Proving his case - correct answer ✔✔ c) Forming a clearer picture of the problem
Reggie gathered some data and realized that this problem affects nearly all the ICU patients in
his hospital. Having formed a clearer picture of the problem, he now is in an excellent position
to engage the hospital's leadership
4) When effective leaders hear others complaining about a problem, which action would they
most likely take?
a) Change the subject to talk about something interesting.
b) Try to learn how big the problem really is.
c) Add their own complaints to the chorus.
d) All of the above - correct answer ✔✔ b) Try to learn how big the problem really is.
Leaders don't ignore problems or complain about them. They try to learn how big a problem
really is. Then they work with others to figure out what to do about it.
