NSG 3450 Exam 2 Mental Health Galen College
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Which statement made by the nurse demonstrates the
best understanding of nonverbal communication?
a. "the pt.'s verbal and nonverbal communication is
often different."
b. "when my pt. responds to my question, I check for
congruence between verbal and nonverbal
communication to help validate the response."
c. "is a pt. is slumped in the chair, I can be ire he's
angry or depressed."
d. "it's easier to understand verbal communication than
nonverbal communication." - .....ANSWER ...✔✔ B.
"when my pt. responds to my question, I check for
congruence between verbal and nonverbal
communication to help validate the response."
Which nursing statement is an example of reflection?
a. "I think this feeling will pass."
b. "so you are saying that life has no meaning."
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c. "I'm not sure I understand what you mean."
d. "you look sad." - .....ANSWER ...✔✔ D.
"you look sad."
When should a nurse be most alert to the possibility of
communication errors resulting in harm to the patient?
a. change of shift report
b. admission interviews
c. one-to-one conversations with pt.'s
d. conversations with pt. families - .....ANSWER ...✔✔
A.
change of shift report
What principle about nurse-patient communication
should guide a nurse's fear about "saying the wrong
thing" to a patient?
a. Pt.'s tend to appreciate a well-meaning person who
conveys genuine acceptance, respect, and concern for
their situation
b. the pt. is more interested in talking to you than
listening to what you have to say and so is not likely to
be offended
c. considering the pt.'s history, there is little chance that
the comment will do any actual harm
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d. most people with a mental illness have by necessity
developed a high tolerance of forgiveness - .....ANSWER
...✔✔ A.
Pt.'s tend to appreciate a well-meaning person who
conveys genuine acceptance, respect, and concern for
their situation
During an admission assessment and interview, which
channels of information communication should the
nurse be monitoring? Select all that apply:
a. auditory
b. visual
c. written
d. tactile
e. olfactory - .....ANSWER ...✔✔ a, b, d, e
(auditory, visual, tactile, olfactory)
You have been working closely with a pt. for the past
month. Today he tells you he is looking forward to
meeting with his new psychiatrist but frowns and
avoids eye contact while reporting this to you. Which of
the filling responses would most likely be therapeutic?
a. "A new psychiatrist is a chance to start fresh; I'm
sure it will go well for you."
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b. "You say that you look forward to the meeting, but
you appear anxious or unhappy."
c. "I notice that you frowned and avoided eye contact
just not. Don't you feel well."
d. "I get the impression you don't really want to see you
psychiatrist-- can you tell me why?" - .....ANSWER
...✔✔ A.
"A new psychiatrist is a chance to start fresh; I'm sure
it will go well for you."
Which student behavior is consistent with therapeutic
communication?
a. offering your opinion when asked to convey support.
b. summarizing the essence of the pt.'s comments in
your own words.
c. interrupting periods of silence before they become
awkward for the pt.
d. telling the pt. he did well when you approve of his
statements or actions. - .....ANSWER ...✔✔ B.
summarizing the essence of the pt.'s comments in your
own words.
James is a 42 y/o pt. with schizophrenia. He
approaches you as you arrive for day shift and
anxiously reports, "Last night, demons came to my rook