Test exam questions 2019
1. Valet parking (parking of cars as a service) is an example of a service that could take
place during which phase of the hospitality mix model?
a. Farewell
b. Stay
c. Promotion
d. Welcome
2. Within the cleaning industry there are several measurement methods to measure the
quality of the cleaning. What is the KBS for a quality measurement method? A tool to
measure…
a. The daily cleaning level of quality
b. The perception about the delivered services
c. The performance of the cleaning employee
d. The level of cleaning quality comparing with other cleaning companies
3. What is dynamic hosting?
a. Always making the first move to the entering guest
b. Stand up from the chair when a guest enters the building
c. Doing multiple tasks at the reception, like welcoming and picking up the telephone
d. Welcoming guest from different clients in one building
4. According to the BIFM manual “procuring and managing catering contracts” , in general
the expectation is that medium-sized players aim to:
a. Provide benefits of resource with a personalized service
b. provide the greatest depth of resource and range of support services
c. feature the highest commitment to a tailored service
d. provide the highest quality of food for a reasonable price
, 5. According to the BIFM manual “procuring and managing catering contracts” there are
key activities that an organization should consider before embarking on tender process.
Which of the following activities belong to these key activities
1. Define success criteria for suitable contractors
2. Set the price for the contract
3. Define the KPI’s for the management information system
4. install a project team.
5. Make a HACCP manual which tailor made for your company
6. Decide on the catering strategy
7. Choose the Food and beverage assortment
8. Define the food cost margins
a. 1; 2; 3 and 8
b. 2; 3; 4; 5
c. 1; 4; and 6
d. 3; 5; 6 and 7
6. How do catering contractors generally earn income?
a. By organizing extra activities with a high margin and/or management fee
b. By management fee and/or retained supplier discounts
c. By working cost conscious and/or organizing extra activities with a high margin
d. By a strategy of cost leadership and /or retained supplier discounts
7. What is an example of scent marketing in the cleaning industry?
a. Using smell sensors in cleaning working equipment
b. Using a microfiber cloth during cleaning
c. Reducing the use of chemicals
d. Using different sorts of cleaning products
1. Valet parking (parking of cars as a service) is an example of a service that could take
place during which phase of the hospitality mix model?
a. Farewell
b. Stay
c. Promotion
d. Welcome
2. Within the cleaning industry there are several measurement methods to measure the
quality of the cleaning. What is the KBS for a quality measurement method? A tool to
measure…
a. The daily cleaning level of quality
b. The perception about the delivered services
c. The performance of the cleaning employee
d. The level of cleaning quality comparing with other cleaning companies
3. What is dynamic hosting?
a. Always making the first move to the entering guest
b. Stand up from the chair when a guest enters the building
c. Doing multiple tasks at the reception, like welcoming and picking up the telephone
d. Welcoming guest from different clients in one building
4. According to the BIFM manual “procuring and managing catering contracts” , in general
the expectation is that medium-sized players aim to:
a. Provide benefits of resource with a personalized service
b. provide the greatest depth of resource and range of support services
c. feature the highest commitment to a tailored service
d. provide the highest quality of food for a reasonable price
, 5. According to the BIFM manual “procuring and managing catering contracts” there are
key activities that an organization should consider before embarking on tender process.
Which of the following activities belong to these key activities
1. Define success criteria for suitable contractors
2. Set the price for the contract
3. Define the KPI’s for the management information system
4. install a project team.
5. Make a HACCP manual which tailor made for your company
6. Decide on the catering strategy
7. Choose the Food and beverage assortment
8. Define the food cost margins
a. 1; 2; 3 and 8
b. 2; 3; 4; 5
c. 1; 4; and 6
d. 3; 5; 6 and 7
6. How do catering contractors generally earn income?
a. By organizing extra activities with a high margin and/or management fee
b. By management fee and/or retained supplier discounts
c. By working cost conscious and/or organizing extra activities with a high margin
d. By a strategy of cost leadership and /or retained supplier discounts
7. What is an example of scent marketing in the cleaning industry?
a. Using smell sensors in cleaning working equipment
b. Using a microfiber cloth during cleaning
c. Reducing the use of chemicals
d. Using different sorts of cleaning products
