PRM Exam 1 Questions and Answers Latest Update 2025-2026
Most common reason why customers go elsewhere - Answers Employee's attitude of
indifference
Factors that foster company loyalty - Answers 1) Recognition of good work
2) Challenging work
*Functions of management (understand) - Answers 1) Forecast and plan: might be most critical;
can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - Answers Someone has to be the one to take risks to keep the
profession moving forward
*Define transactional leadership - Answers Might be called managing more than leading
Leading transactions to get tasks done
*Define transformational leadership - Answers Leaders and followers help each other advance
to higher levels of moral and motivation
*Components of transformational leadership - Answers Idealized influence: role model to
followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
Customer reasons for using a specific pharmacy - Answers Convenience (location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - Answers Independent
Predictors of customer satisfaction - Answers Pharmacy-related: courteousness of staff
Pharmacist-related: filling scripts in timely matter
,*Why companies lose customers - Answers 1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more specific."
What does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - Answers c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do - Answers a
*"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is example
of what?
a. objective
b. mission
c. goal
d. vision - Answers a
*Which of the following describes condition in which individuals hold powerless view of
themselves within the world?
a. blameosis
b. victimitis
, c. helpless-tosis
d. whinery - Answers b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - Answers d
*Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - Answers d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he worked
much harder than the boss expected him to, AH replied, "One never knows what the future will
bring. I am learning now to prepare for my next job." The purpose of using one's current job to
train for future jobs is a good strategy in managine oneself because it helps pharmacists do
which of teh following?
a. hop from job to job to maximize salary
b. make one's employer happy
c. avoid being complacent about your professional development
d. gain upper hand in negotiations with employers - Answers c
*DP had mentor to review her resume to improve for potential employers. Mentor said it showed
her to be very busy but not her ability to succeed in the future. What should DP do to appeal to
employers?
a. show what she has accomplished
b. provide her GPA to demonstrate her intelligence
c. list the organizations he has been a member of
d. add more items to the resume of the activities in which she participated - Answers a
Most common reason why customers go elsewhere - Answers Employee's attitude of
indifference
Factors that foster company loyalty - Answers 1) Recognition of good work
2) Challenging work
*Functions of management (understand) - Answers 1) Forecast and plan: might be most critical;
can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - Answers Someone has to be the one to take risks to keep the
profession moving forward
*Define transactional leadership - Answers Might be called managing more than leading
Leading transactions to get tasks done
*Define transformational leadership - Answers Leaders and followers help each other advance
to higher levels of moral and motivation
*Components of transformational leadership - Answers Idealized influence: role model to
followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
Customer reasons for using a specific pharmacy - Answers Convenience (location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - Answers Independent
Predictors of customer satisfaction - Answers Pharmacy-related: courteousness of staff
Pharmacist-related: filling scripts in timely matter
,*Why companies lose customers - Answers 1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more specific."
What does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - Answers c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do - Answers a
*"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is example
of what?
a. objective
b. mission
c. goal
d. vision - Answers a
*Which of the following describes condition in which individuals hold powerless view of
themselves within the world?
a. blameosis
b. victimitis
, c. helpless-tosis
d. whinery - Answers b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - Answers d
*Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - Answers d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he worked
much harder than the boss expected him to, AH replied, "One never knows what the future will
bring. I am learning now to prepare for my next job." The purpose of using one's current job to
train for future jobs is a good strategy in managine oneself because it helps pharmacists do
which of teh following?
a. hop from job to job to maximize salary
b. make one's employer happy
c. avoid being complacent about your professional development
d. gain upper hand in negotiations with employers - Answers c
*DP had mentor to review her resume to improve for potential employers. Mentor said it showed
her to be very busy but not her ability to succeed in the future. What should DP do to appeal to
employers?
a. show what she has accomplished
b. provide her GPA to demonstrate her intelligence
c. list the organizations he has been a member of
d. add more items to the resume of the activities in which she participated - Answers a
