ASSISTANT PRODUCE MANAGER CORE EXAM MANUAL
UPDATED QUESTIONS AND ANSWERS GRADED A+
✔✔What type of adjustment do you use for an associate that didn't get paid? - ✔✔Prior
period adjustment
✔✔What are the three stones of the three stone knife sharpener? - ✔✔Coarse
Medium
Fine
✔✔Where can Automatic Replenishment (AR) orders be reviewed? - ✔✔Supply Chain
Workbench
✔✔Where does the price sticker go on products that are being put out to sell? (eg.
Floral department pre-made corsages) - ✔✔Top-right
✔✔What should floral buckets be washed with? - ✔✔Fruit and veggie wash
✔✔Why are certain tags blue or yellow? - ✔✔Yellow tags = organic
Blue tags = low velocity
✔✔Gross profit - ✔✔Difference between cost and sales
✔✔Where is the chemical safe-use and authorization chart included?
What information can be found there? - ✔✔Found in mop room
Contains what equipment needs to be worn for protection
✔✔What is Load Line? - ✔✔The line in refrigeration case showing where product can
be
✔✔What is the name for the scan gun? - ✔✔FM-HHTT
✔✔How does Chaintrack assort the items to a Scheduled Count Batch? - ✔✔Category
and Family group
✔✔What is Environex TB?
Where is it located? - ✔✔Used to cleanup blood?
Located in Computer Room
✔✔What are the steps to Customer Service? - ✔✔1) Greet: welcome customer (use
name)
2) Discover: Take care of needs
, 3) Recommend
4) Close: Thank customer and invite them back
✔✔What information does the MSDS provide? - ✔✔Chemicals and substances (eg.
ingredients, risks, health hazards)
✔✔What is the Second Tier of the Publix Strategy and what does it provide? -
✔✔Making a Difference:
Know your customers
Provide premier service
Maintain items in stock
Be highly productive
Quality products
Suggestive selling
Excellent displays
Work safety
Efficiency
Prevent product waste
Follow best practices
✔✔What is the First Tier of the Publix Strategy and what does it include? - ✔✔Building
a Foundation:
Perpetuate the Publix culture
Attract, develop, and retain quality associates
Operate as fast/effective team
Support sustainable practices
Use available technology
✔✔What is the Fourth Tier of the Publix Strategy? - ✔✔"Achieve our goals and grow
our shareholder value!"
(Mission statement: "Devoted to highest standards of stewardship for our stockholders")
✔✔What is the roadmap that illustrates how the Publix Mission is achieved?
What are the four levels? (Bottom to top) - ✔✔Publix Strategy
1) Starts with a foundation
2) Helps us make a difference
3) That delights our customers
4) Which helps us to grow and prosper
✔✔What is the Publix Mission Statement? - ✔✔Be premier food retailer in the world
Passionately focused on customer service
Intolerant of waste
Dedicated to dignity, value, and employment security for associates
Devoted to highest standards of stewardship for stockholders
UPDATED QUESTIONS AND ANSWERS GRADED A+
✔✔What type of adjustment do you use for an associate that didn't get paid? - ✔✔Prior
period adjustment
✔✔What are the three stones of the three stone knife sharpener? - ✔✔Coarse
Medium
Fine
✔✔Where can Automatic Replenishment (AR) orders be reviewed? - ✔✔Supply Chain
Workbench
✔✔Where does the price sticker go on products that are being put out to sell? (eg.
Floral department pre-made corsages) - ✔✔Top-right
✔✔What should floral buckets be washed with? - ✔✔Fruit and veggie wash
✔✔Why are certain tags blue or yellow? - ✔✔Yellow tags = organic
Blue tags = low velocity
✔✔Gross profit - ✔✔Difference between cost and sales
✔✔Where is the chemical safe-use and authorization chart included?
What information can be found there? - ✔✔Found in mop room
Contains what equipment needs to be worn for protection
✔✔What is Load Line? - ✔✔The line in refrigeration case showing where product can
be
✔✔What is the name for the scan gun? - ✔✔FM-HHTT
✔✔How does Chaintrack assort the items to a Scheduled Count Batch? - ✔✔Category
and Family group
✔✔What is Environex TB?
Where is it located? - ✔✔Used to cleanup blood?
Located in Computer Room
✔✔What are the steps to Customer Service? - ✔✔1) Greet: welcome customer (use
name)
2) Discover: Take care of needs
, 3) Recommend
4) Close: Thank customer and invite them back
✔✔What information does the MSDS provide? - ✔✔Chemicals and substances (eg.
ingredients, risks, health hazards)
✔✔What is the Second Tier of the Publix Strategy and what does it provide? -
✔✔Making a Difference:
Know your customers
Provide premier service
Maintain items in stock
Be highly productive
Quality products
Suggestive selling
Excellent displays
Work safety
Efficiency
Prevent product waste
Follow best practices
✔✔What is the First Tier of the Publix Strategy and what does it include? - ✔✔Building
a Foundation:
Perpetuate the Publix culture
Attract, develop, and retain quality associates
Operate as fast/effective team
Support sustainable practices
Use available technology
✔✔What is the Fourth Tier of the Publix Strategy? - ✔✔"Achieve our goals and grow
our shareholder value!"
(Mission statement: "Devoted to highest standards of stewardship for our stockholders")
✔✔What is the roadmap that illustrates how the Publix Mission is achieved?
What are the four levels? (Bottom to top) - ✔✔Publix Strategy
1) Starts with a foundation
2) Helps us make a difference
3) That delights our customers
4) Which helps us to grow and prosper
✔✔What is the Publix Mission Statement? - ✔✔Be premier food retailer in the world
Passionately focused on customer service
Intolerant of waste
Dedicated to dignity, value, and employment security for associates
Devoted to highest standards of stewardship for stockholders
