ASSISTANT PRODUCE MANAGER EXAM SCRIPT
QUESTIONS AND ANSWERS GRADED A+
✔✔why is promotional ads important - ✔✔these are an important part of our business at
Publix because they draw customers into our stores. Publix excepts sales lifts from ads.
Items placed in the sale ad are carefully chosen by category managers at corporate
based on seasonality, event, and holidays. Ad items are selected to maximize your
sales opportunities. when customers come to your department to purchase a sale item,
it's very important that you have the item in stock so you're not disappointing your
customers or losing a sales opportunity.
✔✔why is quality important - ✔✔customers choose the Publix produce department in
part because of our reputation for quality products. quality control is important in the
produce department because high-quality products
-are a differentiating factor for Publix
-help drive our mission to be the premier food retailer in the world and
-reduce potential food safety issues
✔✔why is special orders important - ✔✔these are a unique diffentiator between Publix
and our competition. as the name suggests, special orders are indeed special to
customers, and provide an opportunity to delight a customer when handled properly or
to lose a customer who is disappointed. if we fail to deliver premier quality products and
service, we have the potential to ruin a special occasion for a customer. that is why
every special order, down to the smallest or simplest order, must be handled correctly.
✔✔why is customer relations important - ✔✔our customers are the reason we're in
business. that is why we strive for positive customer relations and to exceed our
customers' expectations. you should consistently provide outstanding customer service
because it
-drives our mission to be the premier quality food retailer in the world
-increase customer loyalty and
-drives sales
✔✔why is managing inventory important - ✔✔it is important to maintain accurate quality
on hand (QOH) so you can place orders that your customers' needs while keeping
shrink to minimum. maintaining an accurate QOH also helps you prepare for physical
inventories. you're responsible for maintaining an accurate QOH for your department.
✔✔why is forecasting important - ✔✔properly forecasting for production increases your
department's profitability by reducing out-of-dates and lost sales opportunities. you are
responsible for using forecasting tools to ensure your department's profitability
✔✔why is production important - ✔✔it is our responsibility to ensure your department is
as efficient and profitable as possible. that's why effective and precise production is
important. over-production can result in wasted payroll and wasted product, resulting in
, unnecessary shrink. under-production can result in lost sales opportunities. your job is
to find the right level of production for your store.
✔✔why is ShrinkSmart important - ✔✔known and unknown losses in the produce
department are known as shrink. these losses are paid out of the store profits. our goal
is to manage our inventory to reduce losses by managing the processes that lead to
shrink. it is also important to adjust out any known shrink
✔✔What is CALM - ✔✔Stay cool, apologize for the problem, listen with empathy, make
it right
✔✔What is MSDS - ✔✔Material Safety Data Sheet
✔✔What is hand hygiene? - ✔✔one of the easiest ways to spread microorganisms
(including bacteria and viruses) is by hand contact. you must keep your hands and arms
clean at all times
✔✔what are 4 Ps in operational excellence - ✔✔roducts, processes, planning, and
people
✔✔what is the dynamics of the "glad to be here" debrief - ✔✔-respect
-humility
-honestly
-accountabilty
✔✔what is chain track - ✔✔adjust inventory for the items on the adjustment
✔✔what is authorized associate - ✔✔determines which inventory needs to be adjusted
✔✔what are 4 steps of legendary customer services - ✔✔-greeting (10 ft and 10 sec)
-observation skills to engage customer
-create customer happily ever after
-thank customer and invite them back
✔✔what is TEAM - ✔✔Together
Everyone
Achieves
More
✔✔what is bacteria - ✔✔single celled organisms responsible for food decay and many
plant/animals disease
✔✔what is virus - ✔✔smaller than bacteria and require living host to multiply
QUESTIONS AND ANSWERS GRADED A+
✔✔why is promotional ads important - ✔✔these are an important part of our business at
Publix because they draw customers into our stores. Publix excepts sales lifts from ads.
Items placed in the sale ad are carefully chosen by category managers at corporate
based on seasonality, event, and holidays. Ad items are selected to maximize your
sales opportunities. when customers come to your department to purchase a sale item,
it's very important that you have the item in stock so you're not disappointing your
customers or losing a sales opportunity.
✔✔why is quality important - ✔✔customers choose the Publix produce department in
part because of our reputation for quality products. quality control is important in the
produce department because high-quality products
-are a differentiating factor for Publix
-help drive our mission to be the premier food retailer in the world and
-reduce potential food safety issues
✔✔why is special orders important - ✔✔these are a unique diffentiator between Publix
and our competition. as the name suggests, special orders are indeed special to
customers, and provide an opportunity to delight a customer when handled properly or
to lose a customer who is disappointed. if we fail to deliver premier quality products and
service, we have the potential to ruin a special occasion for a customer. that is why
every special order, down to the smallest or simplest order, must be handled correctly.
✔✔why is customer relations important - ✔✔our customers are the reason we're in
business. that is why we strive for positive customer relations and to exceed our
customers' expectations. you should consistently provide outstanding customer service
because it
-drives our mission to be the premier quality food retailer in the world
-increase customer loyalty and
-drives sales
✔✔why is managing inventory important - ✔✔it is important to maintain accurate quality
on hand (QOH) so you can place orders that your customers' needs while keeping
shrink to minimum. maintaining an accurate QOH also helps you prepare for physical
inventories. you're responsible for maintaining an accurate QOH for your department.
✔✔why is forecasting important - ✔✔properly forecasting for production increases your
department's profitability by reducing out-of-dates and lost sales opportunities. you are
responsible for using forecasting tools to ensure your department's profitability
✔✔why is production important - ✔✔it is our responsibility to ensure your department is
as efficient and profitable as possible. that's why effective and precise production is
important. over-production can result in wasted payroll and wasted product, resulting in
, unnecessary shrink. under-production can result in lost sales opportunities. your job is
to find the right level of production for your store.
✔✔why is ShrinkSmart important - ✔✔known and unknown losses in the produce
department are known as shrink. these losses are paid out of the store profits. our goal
is to manage our inventory to reduce losses by managing the processes that lead to
shrink. it is also important to adjust out any known shrink
✔✔What is CALM - ✔✔Stay cool, apologize for the problem, listen with empathy, make
it right
✔✔What is MSDS - ✔✔Material Safety Data Sheet
✔✔What is hand hygiene? - ✔✔one of the easiest ways to spread microorganisms
(including bacteria and viruses) is by hand contact. you must keep your hands and arms
clean at all times
✔✔what are 4 Ps in operational excellence - ✔✔roducts, processes, planning, and
people
✔✔what is the dynamics of the "glad to be here" debrief - ✔✔-respect
-humility
-honestly
-accountabilty
✔✔what is chain track - ✔✔adjust inventory for the items on the adjustment
✔✔what is authorized associate - ✔✔determines which inventory needs to be adjusted
✔✔what are 4 steps of legendary customer services - ✔✔-greeting (10 ft and 10 sec)
-observation skills to engage customer
-create customer happily ever after
-thank customer and invite them back
✔✔what is TEAM - ✔✔Together
Everyone
Achieves
More
✔✔what is bacteria - ✔✔single celled organisms responsible for food decay and many
plant/animals disease
✔✔what is virus - ✔✔smaller than bacteria and require living host to multiply
