SELLING WITH INTEGRITY EXAM CIGNA COMPLETE Questions and Detailed Answers Latest Update This Year

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SELLING WITH INTEGRITY EXAM CIGNA
COMPLETE Questions and Detailed
Answers Latest Update This Year

QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?

- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,

download the daily provider spreadsheets from the resource library and/or call the CARL Unit




QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to

receive a commission payment from Cigna, both the agent and agency must be properly

contracted, licensed, trained and appointed before making a sale




QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to

receive a commission payment from Cigna, both the agent and agency must be properly

contracted, licensed, trained and appointed before making a sale




QUESTION: Which of the following statements about submitting an enrollment application is

accurate? - ANSWER-A. You must submit within 2 calendar days of receiving the completed

enrollment form


1 ALL THE BEST CHAMP!!

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Q; Which of the following is a Cigna Guiding Principle that we want all our reps, agents and

partners to embrace? - ANSWER-B. Do the right thing. Always!




QUESTION: Which of the following is a Cigna Guiding Principle that we want all our reps, agents

and partners to embrace? - ANSWER-B. Do the right thing. Always!




QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)

requirements? - ANSWER-A. All planned one-on-one appointments require the completion of

an SOA before the appointment




QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)

requirements? - ANSWER-A. All planned one-on-one appointments require the completion of

an SOA before the appointment




QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the

Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to

the enrollment script. She must use it verbatim




1 ALL THE BEST CHAMP!!

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QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the

Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to

the enrollment script. She must use it verbatim




QUESTION: Which of the following types of preparation is important as part of a sales agent's

regimen? - ANSWER-D. Mental and material preparation




QUESTION: Which of the following types of preparation is important as part of a sales agent's

regimen? - ANSWER-D. Mental and material preparation




QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and

establishing a long-term customer relationship? - ANSWER-A. Rapport




QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and

establishing a long-term customer relationship? - ANSWER-A. Rapport




QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?

- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,

download the daily provider spreadsheets from the resource library and/or call the CARL Unit




1 ALL THE BEST CHAMP!!