CERTIFIED APARTMENT MANAGER STANDARD EXAM
SHEET QUESTIONS AND ANSWERS GRADED A+
✔✔How should a property manager respond after being made aware that a sex
offender lives on the property?
A. Seek legal counsel about disclosure responsibility
B. Tell no one and issue a notice to vacate at the end of the lease term
C. Disclose the information to the residents
D. Get written consent to release the information from the convicted resident's - ✔✔A.
Seek legal counsel about disclosure responsibility
✔✔Which term is the best defined as the changes in the rules, services, practices, or
policies that allow individuals with disabilities equal enjoyment of housing?
A. Modifications
B. Renovations
C. Accommodations
D. Subsidization - ✔✔C. Accommodations
✔✔What is the FIRST phase of the leasing process?
A. Marketing and advertising
B. Orientation and move-in
C. Leasing and follow-up
D. Screening and applications - ✔✔A. Marketing and advertising
✔✔When criminal activity occurs on the property, what does the property manager have
the responsibility to do FIRST?
A. Develop a crime intervention plan
B. Keep residents reasonably informed
C. Display details of the crime in an open area
D. Evict the resident(s) associated with the crime - ✔✔B. Keep residents reasonably
informed
✔✔Which is the BEST way to avoid a dispute with a contractor who will be performing
work?
A. Be flexible with payment guidelines
B. Ensure that all specifications are verbally agreed upon
C. Give the contractor opportunity to determine scope
D. Verify acceptable materials and permits prior to start - ✔✔D. Verify acceptable
materials and permits prior to start
, ✔✔In order to make the rental contract legal, what does the resident offer as
consideration?
A. A co-signer
B. A rental application
C. Personal and credit history access
D. Rent monies - ✔✔D. Rent monies
✔✔Section 504 of Rehabilitation Act of 1973 requires federally funded housing
programs to be:
A. Redeemable in the form of rent vouchers
B. Available and usable for new and remodeled housing
C. Readily accesible to qualified persons with handicaps.
D. Provided to persons with a documented drug abuse diagnosis - ✔✔C. Readily
accesible to qualified persons with handicaps.
✔✔Under which condition can a resident be restricted from installing a satellite dish or
antenna?
A. The resident has a history of delinquent rent payments
B. The resident needs to drill holes in outside walls, roofs, or balconies.
C. There is agreement with a third party to provide television services.
D. The satellite dish or antenna will be in a visible location - ✔✔B. The resident needs to
drill holes in outside walls, roofs, or balconies.
✔✔At which point does acceptance occur in the rental process?
A. As the application is submitted
B. When the applicant signs a lease
C. After the applicant submits a security deposits
D. Immediately upon the applicant entering the unit - ✔✔B. When the applicant signs a
lease
✔✔Which term BEST describes a legal concept in which employers and employees can
terminate employment without cause or notice?
A. Leave-at-will
B. Perform-at-will
C. Terminate-at-will
D. Employment-at-will - ✔✔D. Employment-at-will
✔✔What are the progressive steps in an employee disciplinary for process?
A. Coaching, follow-up meeting, termination
SHEET QUESTIONS AND ANSWERS GRADED A+
✔✔How should a property manager respond after being made aware that a sex
offender lives on the property?
A. Seek legal counsel about disclosure responsibility
B. Tell no one and issue a notice to vacate at the end of the lease term
C. Disclose the information to the residents
D. Get written consent to release the information from the convicted resident's - ✔✔A.
Seek legal counsel about disclosure responsibility
✔✔Which term is the best defined as the changes in the rules, services, practices, or
policies that allow individuals with disabilities equal enjoyment of housing?
A. Modifications
B. Renovations
C. Accommodations
D. Subsidization - ✔✔C. Accommodations
✔✔What is the FIRST phase of the leasing process?
A. Marketing and advertising
B. Orientation and move-in
C. Leasing and follow-up
D. Screening and applications - ✔✔A. Marketing and advertising
✔✔When criminal activity occurs on the property, what does the property manager have
the responsibility to do FIRST?
A. Develop a crime intervention plan
B. Keep residents reasonably informed
C. Display details of the crime in an open area
D. Evict the resident(s) associated with the crime - ✔✔B. Keep residents reasonably
informed
✔✔Which is the BEST way to avoid a dispute with a contractor who will be performing
work?
A. Be flexible with payment guidelines
B. Ensure that all specifications are verbally agreed upon
C. Give the contractor opportunity to determine scope
D. Verify acceptable materials and permits prior to start - ✔✔D. Verify acceptable
materials and permits prior to start
, ✔✔In order to make the rental contract legal, what does the resident offer as
consideration?
A. A co-signer
B. A rental application
C. Personal and credit history access
D. Rent monies - ✔✔D. Rent monies
✔✔Section 504 of Rehabilitation Act of 1973 requires federally funded housing
programs to be:
A. Redeemable in the form of rent vouchers
B. Available and usable for new and remodeled housing
C. Readily accesible to qualified persons with handicaps.
D. Provided to persons with a documented drug abuse diagnosis - ✔✔C. Readily
accesible to qualified persons with handicaps.
✔✔Under which condition can a resident be restricted from installing a satellite dish or
antenna?
A. The resident has a history of delinquent rent payments
B. The resident needs to drill holes in outside walls, roofs, or balconies.
C. There is agreement with a third party to provide television services.
D. The satellite dish or antenna will be in a visible location - ✔✔B. The resident needs to
drill holes in outside walls, roofs, or balconies.
✔✔At which point does acceptance occur in the rental process?
A. As the application is submitted
B. When the applicant signs a lease
C. After the applicant submits a security deposits
D. Immediately upon the applicant entering the unit - ✔✔B. When the applicant signs a
lease
✔✔Which term BEST describes a legal concept in which employers and employees can
terminate employment without cause or notice?
A. Leave-at-will
B. Perform-at-will
C. Terminate-at-will
D. Employment-at-will - ✔✔D. Employment-at-will
✔✔What are the progressive steps in an employee disciplinary for process?
A. Coaching, follow-up meeting, termination
