CERTIFIED APARTMENT MANAGER STUDY EXAM GUIDE
QUESTIONS AND ANSWERS GRADED A+
✔✔Debt service - ✔✔is the periodic payment that covers the interest on and retirement
of the outstanding principal on a mortgage loan.
✔✔Deductible - ✔✔is an amount which a policyholder agrees to pay, per claim or per
accident, toward the total amount of an insured loss.
✔✔Default - ✔✔is the failure to make a payment when due or otherwise failing to
perform an obligation under the lease.
✔✔Defendant - ✔✔is a person or institution against whom an action is brought in a
court of law; the person being sued or accused. A defendant is any party,
against whom action is brought in a court of law and is required to answer the
complaint of a plaintiff in a civil lawsuit, or any party, who has been formally
charged or accused of violating a criminal statute
✔✔Delinquent - ✔✔refers to a status of not paid in full amount or on time.
✔✔Depreciation - ✔✔is an allowance made against the loss in value of an asset for a
defined purpose and computed using a specified method.
✔✔Disability - ✔✔is a physical or mental impairment that substantially limits one or
more major life activities of an individual. A person is disabled when there is
existing record of impairment, a history of impairment or the person is
otherwise regarded as having impairment
✔✔Disciplinary action - ✔✔is action or steps taken to correct deficiencies in job
performance or behavior.
✔✔Discrimination - ✔✔refers to the unequal treatment of persons, as a class, for a
reason, which has nothing to do with legal rights or ability. Federal and state
laws prohibit discrimination in employment, availability of housing, rates of pay,
right to promotion, educational opportunity, civil rights, and use of facilities
based on race, nationality, creed, color, age or sexual orientation.
✔✔Disparate impact
discrimination - ✔✔is a practice that may seem neutral but results
in unequal treatment for members of a protected class.
Example: If job applicants are recruited primarily through word-of-mouth and
the workforce consists entirely of white males, there may be disparate impact
discrimination as it is unlikely that few people other than white males will hear
about job openings
,✔✔Disparate
treatment - ✔✔Disparate treatment is overtly treating someone differently because of
race,
color, sex, religion, national origin, familial status or disability.
✔✔E-marketing - ✔✔is marketing by using tools on the Internet such as bulletin boards,
Web sites, social media, Internet Listing Services and e-mail.
✔✔Effective gross
income (EGI) - ✔✔is the anticipated total revenue from all operations after
vacancy, concession, non-revenue units and collection losses and including
other income.
✔✔Employment
eligibility - ✔✔is the documentation that identifies individuals as
authorized to work within the U.S
✔✔Domain name - ✔✔is a name that identifies a particular web site or computer. For
example, naahq.org is the domain name for the National Apartment
Association's Internet web site
✔✔Employment-at will - ✔✔is employment that is not for a specified term and may be
terminated at any time, with or without cause, either by the employee or the
company
✔✔Equal Pay Act of
1963 (EPA) - ✔✔is the federal law that protects men and women
who perform substantially equal work in the same establishment from sexbased wage
discrimination.
✔✔Embezzlement - ✔✔the act of fraudulently appropriating money to one's own use.
✔✔Errors and
omissions insurance - ✔✔is professional liability insurance policy that
provides protection against loss incurred because of some negligent act, error,
or omission by the insured
✔✔Eviction - ✔✔is a generic word for the act of expelling (kicking out) someone from
real property either by legal action (suit for unlawful detainer), a claim of
superior (actual) title to the property, or actions that prevent the resident from
continuing in possession (constructive eviction).
Most frequently eviction consists of ousting a resident who has breached the
terms of a lease or rental agreement by not paying rent or a resident who has
, stayed (held over) after the term of the lease has expired or only had a monthto-month
tenancy
✔✔Executive - ✔✔has the primary duty of managing the business or part of it, regularly
directs the work of at least two employees; has the authority to hire, fire, and
promote; and exercises discretion
✔✔Exempt employees - ✔✔refers to certain, mostly salaried employment positions,
such as executives, administrators, professionals, or outside salespeople, that
are exempt from overtime requirements.
✔✔Exit interview - ✔✔is an interview conducted after employment separation to derive
information about the work experience of the departing employee.
✔✔Exposure - ✔✔is contact with a chemical by swallowing, by breathing or by direct
contact (such as through the skin or eyes). Exposure may be either short term
(acute) or long term (chronic). Exposure also often refers to the leased exposure
at a community (percentage of units available to lease)
✔✔Extrapolation - ✔✔is estimating future information using a continuation of known
data.
✔✔Fair Labor
Standards Act
(FLSA) - ✔✔is the federal law that establishes minimum
wage, overtime pay, record keeping, and child labor standards
✔✔Fair housing poster - ✔✔an approved HUD poster that must be displayed in all
corporate, leasing or management offices. The poster states, "We do Business
in Accordance with the Fair Housing Act" and "It is illegal to discriminate against
any person because of race, color, religion, sex, handicap, familial status or
national origin".
✔✔Familial status - ✔✔s one or more individuals under the age of 18 who live with a
parent, legal custodian or any adult who has the written permission of the
parent or legal custodian to care for their child. Also includes pregnant women
or individuals securing the custody of children under 18.
✔✔Fair housing logo - ✔✔is a symbol or picture of a house with an "equal sign" (=) in
the middle and the words "Equal Housing Opportunity" written under it.
✔✔Fault - ✔✔a wrongful act, omission or breach
✔✔Features - ✔✔are physical descriptions or the attributes of a product or service.
QUESTIONS AND ANSWERS GRADED A+
✔✔Debt service - ✔✔is the periodic payment that covers the interest on and retirement
of the outstanding principal on a mortgage loan.
✔✔Deductible - ✔✔is an amount which a policyholder agrees to pay, per claim or per
accident, toward the total amount of an insured loss.
✔✔Default - ✔✔is the failure to make a payment when due or otherwise failing to
perform an obligation under the lease.
✔✔Defendant - ✔✔is a person or institution against whom an action is brought in a
court of law; the person being sued or accused. A defendant is any party,
against whom action is brought in a court of law and is required to answer the
complaint of a plaintiff in a civil lawsuit, or any party, who has been formally
charged or accused of violating a criminal statute
✔✔Delinquent - ✔✔refers to a status of not paid in full amount or on time.
✔✔Depreciation - ✔✔is an allowance made against the loss in value of an asset for a
defined purpose and computed using a specified method.
✔✔Disability - ✔✔is a physical or mental impairment that substantially limits one or
more major life activities of an individual. A person is disabled when there is
existing record of impairment, a history of impairment or the person is
otherwise regarded as having impairment
✔✔Disciplinary action - ✔✔is action or steps taken to correct deficiencies in job
performance or behavior.
✔✔Discrimination - ✔✔refers to the unequal treatment of persons, as a class, for a
reason, which has nothing to do with legal rights or ability. Federal and state
laws prohibit discrimination in employment, availability of housing, rates of pay,
right to promotion, educational opportunity, civil rights, and use of facilities
based on race, nationality, creed, color, age or sexual orientation.
✔✔Disparate impact
discrimination - ✔✔is a practice that may seem neutral but results
in unequal treatment for members of a protected class.
Example: If job applicants are recruited primarily through word-of-mouth and
the workforce consists entirely of white males, there may be disparate impact
discrimination as it is unlikely that few people other than white males will hear
about job openings
,✔✔Disparate
treatment - ✔✔Disparate treatment is overtly treating someone differently because of
race,
color, sex, religion, national origin, familial status or disability.
✔✔E-marketing - ✔✔is marketing by using tools on the Internet such as bulletin boards,
Web sites, social media, Internet Listing Services and e-mail.
✔✔Effective gross
income (EGI) - ✔✔is the anticipated total revenue from all operations after
vacancy, concession, non-revenue units and collection losses and including
other income.
✔✔Employment
eligibility - ✔✔is the documentation that identifies individuals as
authorized to work within the U.S
✔✔Domain name - ✔✔is a name that identifies a particular web site or computer. For
example, naahq.org is the domain name for the National Apartment
Association's Internet web site
✔✔Employment-at will - ✔✔is employment that is not for a specified term and may be
terminated at any time, with or without cause, either by the employee or the
company
✔✔Equal Pay Act of
1963 (EPA) - ✔✔is the federal law that protects men and women
who perform substantially equal work in the same establishment from sexbased wage
discrimination.
✔✔Embezzlement - ✔✔the act of fraudulently appropriating money to one's own use.
✔✔Errors and
omissions insurance - ✔✔is professional liability insurance policy that
provides protection against loss incurred because of some negligent act, error,
or omission by the insured
✔✔Eviction - ✔✔is a generic word for the act of expelling (kicking out) someone from
real property either by legal action (suit for unlawful detainer), a claim of
superior (actual) title to the property, or actions that prevent the resident from
continuing in possession (constructive eviction).
Most frequently eviction consists of ousting a resident who has breached the
terms of a lease or rental agreement by not paying rent or a resident who has
, stayed (held over) after the term of the lease has expired or only had a monthto-month
tenancy
✔✔Executive - ✔✔has the primary duty of managing the business or part of it, regularly
directs the work of at least two employees; has the authority to hire, fire, and
promote; and exercises discretion
✔✔Exempt employees - ✔✔refers to certain, mostly salaried employment positions,
such as executives, administrators, professionals, or outside salespeople, that
are exempt from overtime requirements.
✔✔Exit interview - ✔✔is an interview conducted after employment separation to derive
information about the work experience of the departing employee.
✔✔Exposure - ✔✔is contact with a chemical by swallowing, by breathing or by direct
contact (such as through the skin or eyes). Exposure may be either short term
(acute) or long term (chronic). Exposure also often refers to the leased exposure
at a community (percentage of units available to lease)
✔✔Extrapolation - ✔✔is estimating future information using a continuation of known
data.
✔✔Fair Labor
Standards Act
(FLSA) - ✔✔is the federal law that establishes minimum
wage, overtime pay, record keeping, and child labor standards
✔✔Fair housing poster - ✔✔an approved HUD poster that must be displayed in all
corporate, leasing or management offices. The poster states, "We do Business
in Accordance with the Fair Housing Act" and "It is illegal to discriminate against
any person because of race, color, religion, sex, handicap, familial status or
national origin".
✔✔Familial status - ✔✔s one or more individuals under the age of 18 who live with a
parent, legal custodian or any adult who has the written permission of the
parent or legal custodian to care for their child. Also includes pregnant women
or individuals securing the custody of children under 18.
✔✔Fair housing logo - ✔✔is a symbol or picture of a house with an "equal sign" (=) in
the middle and the words "Equal Housing Opportunity" written under it.
✔✔Fault - ✔✔a wrongful act, omission or breach
✔✔Features - ✔✔are physical descriptions or the attributes of a product or service.
