SCRIPT 2026 COMPLETE QUESTIONS AND
SOLUTIONS 100% CORRECT
◉ Which of the following is NOT part the initial process to address the
customer's concern? Answer: Identify the failed part/component
◉ Which is the number one reason for warranty non-compliance?
Answer: Failure to follow documented repair procedure
◉ Warranty is NOT protection against road hazards or normal wear and
tear. Answer: True
◉ After you have gathered the information and investigated the concern,
the next step is to __________ the concern. Answer: Verify
◉ The technician's "cause" story can be drilled down to which two
questions? Answer: The What and the Why
◉ Warranty is coverage for defects in materials and workmanship.
Answer: True