WAFFLE HOUSE (MANAGEMENT
TRAININGQUESTIONS WITH
CORRECT ANSWERS!!
Managers walk-through - ANSWERArriving at least 30 min before shift change to
ensure crisp shift change. pay special attention to outside lighting, EOS, customer
area, working equipment, and overall mood of the restaurant.
Red Star Certification - ANSWERCertifies that a salesperson is proficient in their
role, including completing the salesperson manual, wearing correct/clean uniform,
understanding 10 and 5, correctly pricing guest checks, writing and calling tickets,
expediting for at least 4 hours, and understanding the fundamentals of food safety.
Blue Star Certification - ANSWERCertifies that a GO is proficient in their role
including completing GO manual, score of 90% or higher on GO final exam, wearing
correct/clean uniform, positive attitude, pull/drop/mark system, performing EOS
responsibilities, practicing teamwork, demonstrating correct equipment cleaning,
practicing safe food handling, and production speed of $150/hour alone, or
$200/hour with backup.
PRC - ANSWERProduction Ready Checklist: guide to ensure that food items and
operating supplies for the unit are prepped and on the floor. Completed on first shift
every day and on third shifts on weekends, holidays, or other high volume shifts.
Food Safety Baton - ANSWERHelps manage food safety and must be completed
every shift. Baton includes a Food Safety Checklist, dish machine temperatures,
corrective actions, and hot and cold holding temperatures. The Food Safety Baton is
located on the back of the PRC.
Hot Holding Temperature: Minimum - ANSWER135°F
Cold Holding Temperature - ANSWER41° and below
Crisp Shift Change - ANSWERTo quickly and efficiently change the drawer, verify
that EOS responsibilities are being done, AFAT and verify credit card tips, and
ensure that the unit has proper staffing. Begins 30 min before shift change. Always
ensure that customers are being taken care of during shift change.
Overlapping Hours - ANSWERRefers to extra payroll created when one person
clocks in to do a job and the person they are to replace has not clocked out.
Shift Huddle - ANSWERWhere the manager deliver brief and upbeat coaching at the
beginning of the shift so that Associates learn, become motivated and keep goals top
of mind throughout their shift.
TRAININGQUESTIONS WITH
CORRECT ANSWERS!!
Managers walk-through - ANSWERArriving at least 30 min before shift change to
ensure crisp shift change. pay special attention to outside lighting, EOS, customer
area, working equipment, and overall mood of the restaurant.
Red Star Certification - ANSWERCertifies that a salesperson is proficient in their
role, including completing the salesperson manual, wearing correct/clean uniform,
understanding 10 and 5, correctly pricing guest checks, writing and calling tickets,
expediting for at least 4 hours, and understanding the fundamentals of food safety.
Blue Star Certification - ANSWERCertifies that a GO is proficient in their role
including completing GO manual, score of 90% or higher on GO final exam, wearing
correct/clean uniform, positive attitude, pull/drop/mark system, performing EOS
responsibilities, practicing teamwork, demonstrating correct equipment cleaning,
practicing safe food handling, and production speed of $150/hour alone, or
$200/hour with backup.
PRC - ANSWERProduction Ready Checklist: guide to ensure that food items and
operating supplies for the unit are prepped and on the floor. Completed on first shift
every day and on third shifts on weekends, holidays, or other high volume shifts.
Food Safety Baton - ANSWERHelps manage food safety and must be completed
every shift. Baton includes a Food Safety Checklist, dish machine temperatures,
corrective actions, and hot and cold holding temperatures. The Food Safety Baton is
located on the back of the PRC.
Hot Holding Temperature: Minimum - ANSWER135°F
Cold Holding Temperature - ANSWER41° and below
Crisp Shift Change - ANSWERTo quickly and efficiently change the drawer, verify
that EOS responsibilities are being done, AFAT and verify credit card tips, and
ensure that the unit has proper staffing. Begins 30 min before shift change. Always
ensure that customers are being taken care of during shift change.
Overlapping Hours - ANSWERRefers to extra payroll created when one person
clocks in to do a job and the person they are to replace has not clocked out.
Shift Huddle - ANSWERWhere the manager deliver brief and upbeat coaching at the
beginning of the shift so that Associates learn, become motivated and keep goals top
of mind throughout their shift.
