WAFFLE HOUSE TEST QUESTIONS
ANSWERED 100%
How many hours of notice should an Associate give the manager on duty (no
texting) if they know they are going to be absent? - ANSWERSix hours.
What is an Associate required to do if there is a shortage in the cash register at the
end of a shift? - ANSWERComplete a cash register shortage form.
When should you wash your hands? - ANSWERAt least every 15 minutes.
The 10 Steps of Customer Service: - ANSWER1. Friendly Greeting
2. Beat to Seat
3. Suggestive sell
4. Write Order
5. Call out Order
6. Wait for Call back
7. Anticipate Customers needs
8. Deliver hot Food
9. Follow Up
10. Collect payment @ Register
Five Service Priorities: - ANSWER1. Friendly greeting by name whenever possible.
2. Deliver hot food.
3. Take payment @ the register
4. Take current customers order
5. Set up silverware & present menu to new customers
What is the proper abbreviation for a regular bowl of chili? - ANSWERT.
Which of the following is a benefit of the table numbering system? - ANSWERTable
numbering allows for faster table turn times, greater teamwork, and higher customer
satisfaction.
What type of jewelry is allowed? - ANSWERPlain band ring.
When should the prices be written on the guest check? - ANSWERAs the order is
being taken.
How'd you notate "on the side" for eggs & omelets? - ANSWERCircle the
abbreviation for the item that is"on the side" on the ticket.
ANSWERED 100%
How many hours of notice should an Associate give the manager on duty (no
texting) if they know they are going to be absent? - ANSWERSix hours.
What is an Associate required to do if there is a shortage in the cash register at the
end of a shift? - ANSWERComplete a cash register shortage form.
When should you wash your hands? - ANSWERAt least every 15 minutes.
The 10 Steps of Customer Service: - ANSWER1. Friendly Greeting
2. Beat to Seat
3. Suggestive sell
4. Write Order
5. Call out Order
6. Wait for Call back
7. Anticipate Customers needs
8. Deliver hot Food
9. Follow Up
10. Collect payment @ Register
Five Service Priorities: - ANSWER1. Friendly greeting by name whenever possible.
2. Deliver hot food.
3. Take payment @ the register
4. Take current customers order
5. Set up silverware & present menu to new customers
What is the proper abbreviation for a regular bowl of chili? - ANSWERT.
Which of the following is a benefit of the table numbering system? - ANSWERTable
numbering allows for faster table turn times, greater teamwork, and higher customer
satisfaction.
What type of jewelry is allowed? - ANSWERPlain band ring.
When should the prices be written on the guest check? - ANSWERAs the order is
being taken.
How'd you notate "on the side" for eggs & omelets? - ANSWERCircle the
abbreviation for the item that is"on the side" on the ticket.
