WAFFLE HOUSE ENTRANCE EXAM
QUESTIONS & ANSWERS(RATED
A+)
What does the T" in H.E.A.R.T" - ANSWERThank
Name the 4 accounts on the P&L. - ANSWER"Food Cost, Management Payroll,
Operating Supplies, Payroll"
PBB is - ANSWERWhat's left from your sales after all the costs and expenses are
subtracted and food rebate and vending commissions are added back in.
For their service animals to gain admittance into your restaurant, a person with
disabilities is required to provide __________. - ANSWERNothing
The PCT Bonus for Unit Managers is a maximum of ______% of PBB -
ANSWER10%
The ___________ gives all Associates a contact for reporting Smart Start violations.
- ANSWERAssociate Hotline
The Waffle House payroll week ends at __________ EST on Wednesday -
ANSWER7 a.m.
What account is the Manager Trainee's payroll charged to? - ANSWER765
"If food in your refrigerator begins to freeze: - ANSWERA. Verify that the drain tube
is unclogged
B. Check the breaker
C. Adjust photo cells
D. Check the thermostat"
What type of sexual harassment involves a manager/supervisor asking an Associate
to comply with their sexual demands and upon refusal taking adverse employment
action against the Associate? - ANSWERTangible Employment Action
Can you legally fire someone who is HIV-positive if you are concerned that
Customers might find out? - ANSWERNo, because HIV is covered under the
Americans with Disabilities Act
What is the primary responsibility of the 2nd Door Corp? - ANSWERTaking Orders
What is the Temperature Danger Zone - ANSWER41 - 135 degrees
,The exact payroll dollars that will hit your P & L are shown on the: - ANSWERPayroll
Post List
Hourly trainees are paid: - ANSWERMinimum wage
If an Associate works 35 hours in unit A, 10 in Unit B and 5 in Unit C all in the same
week how do you allocate the OT hours? - ANSWER5 OT hours and OT premium
will be allocated to Unit B and 5 OT hours and OT premium will be allocated to Unit
C.
According to P & L Account Guidelines, register shortages should never exceed
______ dollars per period? - ANSWER20 dollars
The difference between the current period and last year's period is called the: -
ANSWERVariance
Food, payroll and operating cost absorb approximately _________ cents of every
sales dollar. - ANSWER55 cents
What technique makes suggestive selling easier? - ANSWERAlternative of Choice
What are 5-6 items to check when auditing guest checks? - ANSWERAddition,
correct tax, abbreviations, Associate name, correct price, odd items and legible
Pre pulls indicate the par is too high? - ANSWERFALSE
Knowing the prices and products on the menu will help you _______ -
ANSWERBuild Sales
When filling out your schedule and you want to select another Associate, move to a
blank spot and press the ______. - ANSWERF6 Key
Dirty or clogged hood vent filters can lead to ___________. - ANSWERSmoke in the
restaurant
How many weeks does an Hourly Associate with less than 10 years of service have
to work in order to qualify for vacation? - ANSWER26 weeks
What is the maximum number of days of food inventory you should have in the
commissary? - ANSWER10 days
Each Unit will have 3 pars. They are: - ANSWERWeekday, weekend and
commissary
When can an Associate diagnosed with jaundice return to work? - ANSWERWhen
approved by a medical authority
Your sales indicate what the Customer thinks of your _________________,
production & service. - ANSWERCleanliness, sanitation or associates
, "Which of these is a low food cost item suitable for a sales contest? -
ANSWEROmelet
When is the weekday PAR amount used? - ANSWERSunday through Thursday
How can you determine if your grill is not receiving gas? - ANSWERAll cooking
zones are off
Blocked airflow in a refrigerator can lead to ___________. - ANSWERFood not
cooling properly
What is the most important part of an Associate's uniform? - ANSWERSmile
What should you do if a Customer walks out without paying? - ANSWERWrite down
the license plate number as the car leaves the parking lot
USERA stands for ______________. - ANSWERUniformed Service Employment
and Reemployment Act
Expenses are defined as _________________. - ANSWERThe costs that are
incurred to operate a business
What do you do if your power goes out? - ANSWERAssess your situation, inform
you upline management, and continue to take care of customers to he best of your
capabilities based on a limited menu.
What shift should the blinds NEVER be down? - ANSWERThird
Short, simple and immediate rewards are components of: - ANSWERSuccessful
Contest
If we have the 10 Steps of Customer Service, why do we need the 5 priorities? -
ANSWERIt prioritizes what to do when we have multiple tables/customers
What is the 4th step of the Ten Steps of Customer Service? - ANSWERWrite Guest
Check
What is the 10th step of the Ten Steps of Customer Service? - ANSWERCollect
Payment, Thank Customers, and Invite them back.
Which leg of the sales stool holds" the others together?" - ANSWERAttitude
Associates have to be paid for all hours worked. The exception is: - ANSWERThere
is no exceptions
Scientific Staffing is the primary control for ______________ in a Waffle House
Restaurant? - ANSWERThe 2nd largest expense
Associates must ___________ sign the Payroll Receipt Log to signify they received
their money. - ANSWERAlways
QUESTIONS & ANSWERS(RATED
A+)
What does the T" in H.E.A.R.T" - ANSWERThank
Name the 4 accounts on the P&L. - ANSWER"Food Cost, Management Payroll,
Operating Supplies, Payroll"
PBB is - ANSWERWhat's left from your sales after all the costs and expenses are
subtracted and food rebate and vending commissions are added back in.
For their service animals to gain admittance into your restaurant, a person with
disabilities is required to provide __________. - ANSWERNothing
The PCT Bonus for Unit Managers is a maximum of ______% of PBB -
ANSWER10%
The ___________ gives all Associates a contact for reporting Smart Start violations.
- ANSWERAssociate Hotline
The Waffle House payroll week ends at __________ EST on Wednesday -
ANSWER7 a.m.
What account is the Manager Trainee's payroll charged to? - ANSWER765
"If food in your refrigerator begins to freeze: - ANSWERA. Verify that the drain tube
is unclogged
B. Check the breaker
C. Adjust photo cells
D. Check the thermostat"
What type of sexual harassment involves a manager/supervisor asking an Associate
to comply with their sexual demands and upon refusal taking adverse employment
action against the Associate? - ANSWERTangible Employment Action
Can you legally fire someone who is HIV-positive if you are concerned that
Customers might find out? - ANSWERNo, because HIV is covered under the
Americans with Disabilities Act
What is the primary responsibility of the 2nd Door Corp? - ANSWERTaking Orders
What is the Temperature Danger Zone - ANSWER41 - 135 degrees
,The exact payroll dollars that will hit your P & L are shown on the: - ANSWERPayroll
Post List
Hourly trainees are paid: - ANSWERMinimum wage
If an Associate works 35 hours in unit A, 10 in Unit B and 5 in Unit C all in the same
week how do you allocate the OT hours? - ANSWER5 OT hours and OT premium
will be allocated to Unit B and 5 OT hours and OT premium will be allocated to Unit
C.
According to P & L Account Guidelines, register shortages should never exceed
______ dollars per period? - ANSWER20 dollars
The difference between the current period and last year's period is called the: -
ANSWERVariance
Food, payroll and operating cost absorb approximately _________ cents of every
sales dollar. - ANSWER55 cents
What technique makes suggestive selling easier? - ANSWERAlternative of Choice
What are 5-6 items to check when auditing guest checks? - ANSWERAddition,
correct tax, abbreviations, Associate name, correct price, odd items and legible
Pre pulls indicate the par is too high? - ANSWERFALSE
Knowing the prices and products on the menu will help you _______ -
ANSWERBuild Sales
When filling out your schedule and you want to select another Associate, move to a
blank spot and press the ______. - ANSWERF6 Key
Dirty or clogged hood vent filters can lead to ___________. - ANSWERSmoke in the
restaurant
How many weeks does an Hourly Associate with less than 10 years of service have
to work in order to qualify for vacation? - ANSWER26 weeks
What is the maximum number of days of food inventory you should have in the
commissary? - ANSWER10 days
Each Unit will have 3 pars. They are: - ANSWERWeekday, weekend and
commissary
When can an Associate diagnosed with jaundice return to work? - ANSWERWhen
approved by a medical authority
Your sales indicate what the Customer thinks of your _________________,
production & service. - ANSWERCleanliness, sanitation or associates
, "Which of these is a low food cost item suitable for a sales contest? -
ANSWEROmelet
When is the weekday PAR amount used? - ANSWERSunday through Thursday
How can you determine if your grill is not receiving gas? - ANSWERAll cooking
zones are off
Blocked airflow in a refrigerator can lead to ___________. - ANSWERFood not
cooling properly
What is the most important part of an Associate's uniform? - ANSWERSmile
What should you do if a Customer walks out without paying? - ANSWERWrite down
the license plate number as the car leaves the parking lot
USERA stands for ______________. - ANSWERUniformed Service Employment
and Reemployment Act
Expenses are defined as _________________. - ANSWERThe costs that are
incurred to operate a business
What do you do if your power goes out? - ANSWERAssess your situation, inform
you upline management, and continue to take care of customers to he best of your
capabilities based on a limited menu.
What shift should the blinds NEVER be down? - ANSWERThird
Short, simple and immediate rewards are components of: - ANSWERSuccessful
Contest
If we have the 10 Steps of Customer Service, why do we need the 5 priorities? -
ANSWERIt prioritizes what to do when we have multiple tables/customers
What is the 4th step of the Ten Steps of Customer Service? - ANSWERWrite Guest
Check
What is the 10th step of the Ten Steps of Customer Service? - ANSWERCollect
Payment, Thank Customers, and Invite them back.
Which leg of the sales stool holds" the others together?" - ANSWERAttitude
Associates have to be paid for all hours worked. The exception is: - ANSWERThere
is no exceptions
Scientific Staffing is the primary control for ______________ in a Waffle House
Restaurant? - ANSWERThe 2nd largest expense
Associates must ___________ sign the Payroll Receipt Log to signify they received
their money. - ANSWERAlways
