WAFFLE HOUSE RED STAR TEST
CORRECT 100%
10 steps of customer service - ANSWER1) friendly greeting
2) beat to seat
3) suggestive sell
4) write guest check
5) call order
6) listen for call back & watch
7) anticipate needs & deliver drinks
8) deliver hot food. Total guest check
9) follow up
10) collect, thank customers, invite back
identify which of the 5 services priorities are listed below:
Holly is waiting to place her order - ANSWERPriority #4
You must enroll in ______ with your first 31 days if employment: - ANSWERHealth
insurance
When food is purchased, refills are free (except for premium beverages) list 4
beverages - ANSWERLemonade, orange juice, milk, chocolate milk
What is the purpose of flow 2.0? - ANSWERTo promote no dirty dishes in the
customer area
On = - ANSWERDuplicate of the same menu items
Make= - ANSWERMAKING it different
Like= - ANSWEROn one plate
5 service priorities - ANSWER1. Greet
2. Deliver hot food
3. Take Payment
4. Take order
5. Set up new customers
identify which of the 5 services priorities are listed below:
Ben is at the register waiting to pay for his meal - ANSWERPriority #3
CORRECT 100%
10 steps of customer service - ANSWER1) friendly greeting
2) beat to seat
3) suggestive sell
4) write guest check
5) call order
6) listen for call back & watch
7) anticipate needs & deliver drinks
8) deliver hot food. Total guest check
9) follow up
10) collect, thank customers, invite back
identify which of the 5 services priorities are listed below:
Holly is waiting to place her order - ANSWERPriority #4
You must enroll in ______ with your first 31 days if employment: - ANSWERHealth
insurance
When food is purchased, refills are free (except for premium beverages) list 4
beverages - ANSWERLemonade, orange juice, milk, chocolate milk
What is the purpose of flow 2.0? - ANSWERTo promote no dirty dishes in the
customer area
On = - ANSWERDuplicate of the same menu items
Make= - ANSWERMAKING it different
Like= - ANSWEROn one plate
5 service priorities - ANSWER1. Greet
2. Deliver hot food
3. Take Payment
4. Take order
5. Set up new customers
identify which of the 5 services priorities are listed below:
Ben is at the register waiting to pay for his meal - ANSWERPriority #3
