WAFFLE HOUSE MTS QUESTIONS &
ANSWERS(RATED A+)
LY DA - ANSWERlast year's daily average
PROJ DA - ANSWERthe projected daily average (based on the last 12 weeks of
sales)
Progressive Discipline is a ________ ______. You can always ask for a
_________________ to be present if you want coaching. - ANSWERProgressive
Discipline is a learned skill. You can always ask a Multi-Unit Manager (District and
Above) to be present if you want coaching.
Progressive Discipline - ANSWER1. Coaching
2. Verbal Counseling
3. Written Warning (DOW)
4. Last Chance Agreement/Suspension
5. Separation Notice
When a manager issues a _______, the associate should never be surprised. -
ANSWERLast Chance Agreement/Suspension
LY +/- - ANSWERthe % difference between last year's DA and the PROJ DA
LS/PS - ANSWERlast year's shift sales and projected shift sales
AS/ +/- - ANSWERactual sales versus last year and amount
LTG/ATG - ANSWERlast year To-Go sales and Actual To-Go sales
2-2 F/C% - ANSWER2-2 Food Cost % = the day's issues / net sales from the
previous 3 shifts (1st today, 2nd, and 3rd from yesterday)
OV/EX-S - ANSWERtotal hours of overlap/extra salespeople paid
OV/EX-G - ANSWERtotal hours of overlap/extra grill operators paid
($) OV/EX-S - ANSWERoverlapping $$ for salespeople
($) OV/EX-G - ANSWERoverlapping $$ for grill operators
LN/PN - ANSWERlast year net sales / projected net sales
AS/+/- - ANSWERactual sales
, Budget $ - ANSWERprojected $ spent for payroll based on Scientific Staffing
Actual/+/- - ANSWERactual payroll $ spent
Total Proj. Hours - ANSWERprojected hours based on Scientific Staffing
Actual Hours Paid - ANSWERactual hours paid
OT Hrs - ANSWERovertime hours
Average Rate - ANSWERaverage hourly rate paid by position
Sales $ - ANSWERWTD Last Year's sales and This Year's sales
PR Cost $ - ANSWERactual $ spend on payroll WTD and % of sales
PROJ DA - ANSWERdaily average projected based on last 12 weeks sales
Smart Start Violations - ANSWERSmart Start Violations are violations to
discriminatory laws. WH does not tolerate any discriminatory action taken or
imposed upon anyone with a protected status. This can include, but is not limited to
race, color, religion, age, gender, national origin, pregnancy, disability, military
status, etc.
Smart Start Violations can be ________ & ___________ in nature. -
ANSWERSexual, Racial
Three Parts of the Waffle House Creed: - ANSWER1. We take care of our
Customers, Associates, and each other.
2. We work hard, play fair, behave professionally and win.
3. Each of us is personally responsible for our business and our behaviors.
Ten Laws of Management Conduct - ANSWER1. Discrimination and Sexual
Harassment
2. Dating
3. Payroll Manipulations
4. Manipulation of Performance Data
5. Abusive, Humiliating, and Other Unprofessional Data
6. Retaliation
7. Theft, Loan, or Misuse of Company Property
8. Investigations
9. Substance Abuse, Firearms, and Physical Force
10. Confidentiality and Privacy
Reality 1 - ANSWERIt's all about the Customers and Associates
Action 1 - ANSWERBuild Strong Relationships
ANSWERS(RATED A+)
LY DA - ANSWERlast year's daily average
PROJ DA - ANSWERthe projected daily average (based on the last 12 weeks of
sales)
Progressive Discipline is a ________ ______. You can always ask for a
_________________ to be present if you want coaching. - ANSWERProgressive
Discipline is a learned skill. You can always ask a Multi-Unit Manager (District and
Above) to be present if you want coaching.
Progressive Discipline - ANSWER1. Coaching
2. Verbal Counseling
3. Written Warning (DOW)
4. Last Chance Agreement/Suspension
5. Separation Notice
When a manager issues a _______, the associate should never be surprised. -
ANSWERLast Chance Agreement/Suspension
LY +/- - ANSWERthe % difference between last year's DA and the PROJ DA
LS/PS - ANSWERlast year's shift sales and projected shift sales
AS/ +/- - ANSWERactual sales versus last year and amount
LTG/ATG - ANSWERlast year To-Go sales and Actual To-Go sales
2-2 F/C% - ANSWER2-2 Food Cost % = the day's issues / net sales from the
previous 3 shifts (1st today, 2nd, and 3rd from yesterday)
OV/EX-S - ANSWERtotal hours of overlap/extra salespeople paid
OV/EX-G - ANSWERtotal hours of overlap/extra grill operators paid
($) OV/EX-S - ANSWERoverlapping $$ for salespeople
($) OV/EX-G - ANSWERoverlapping $$ for grill operators
LN/PN - ANSWERlast year net sales / projected net sales
AS/+/- - ANSWERactual sales
, Budget $ - ANSWERprojected $ spent for payroll based on Scientific Staffing
Actual/+/- - ANSWERactual payroll $ spent
Total Proj. Hours - ANSWERprojected hours based on Scientific Staffing
Actual Hours Paid - ANSWERactual hours paid
OT Hrs - ANSWERovertime hours
Average Rate - ANSWERaverage hourly rate paid by position
Sales $ - ANSWERWTD Last Year's sales and This Year's sales
PR Cost $ - ANSWERactual $ spend on payroll WTD and % of sales
PROJ DA - ANSWERdaily average projected based on last 12 weeks sales
Smart Start Violations - ANSWERSmart Start Violations are violations to
discriminatory laws. WH does not tolerate any discriminatory action taken or
imposed upon anyone with a protected status. This can include, but is not limited to
race, color, religion, age, gender, national origin, pregnancy, disability, military
status, etc.
Smart Start Violations can be ________ & ___________ in nature. -
ANSWERSexual, Racial
Three Parts of the Waffle House Creed: - ANSWER1. We take care of our
Customers, Associates, and each other.
2. We work hard, play fair, behave professionally and win.
3. Each of us is personally responsible for our business and our behaviors.
Ten Laws of Management Conduct - ANSWER1. Discrimination and Sexual
Harassment
2. Dating
3. Payroll Manipulations
4. Manipulation of Performance Data
5. Abusive, Humiliating, and Other Unprofessional Data
6. Retaliation
7. Theft, Loan, or Misuse of Company Property
8. Investigations
9. Substance Abuse, Firearms, and Physical Force
10. Confidentiality and Privacy
Reality 1 - ANSWERIt's all about the Customers and Associates
Action 1 - ANSWERBuild Strong Relationships
