WGU D351 v2 All topics study guide
COMPREHENSIVE EXAM ACTUAL
QUESTIONS AND CORRECT ANSWERS
What role does the planning function of human resource management play within organizations?
- CORRECT ANSWERS The planning function of human resource management involves
two major activities: strategic planning, and short- and medium-range planning. Such strategic
objectives may include increasing market share, revenue growth, product or service diversity,
and profit margins, as well as planning for financial obligations and other eventualities.
What role does the staffing function of human resource management play within organizations? -
CORRECT ANSWERS recruiting job applicants (also known as candidates), and then
selecting the most appropriate applicants for the available jobs.
What are the types of employee compensation? - CORRECT ANSWERS direct and
indirect compensation
What is the role of performance appraisals? - CORRECT ANSWERS A performance
appraisal (also known as a performance review, performance evaluation, or career development
discussion) is a method by which an employee's job performance is evaluated.
How does HRM enhance human potential? - CORRECT ANSWERS HRM field has seen
a substantial interest in both formal and informal training and development.
HRM's work on improving the workplace environment focuses on what two environments? -
CORRECT ANSWERS implementing productivity improvement programs as well as
improving health and safety at work
,What must management be aware of in order to maintain effective work relationships? -
CORRECT ANSWERS After an organization has hired the employees it needs, it must
foster a positive workplace environment. In addition to compensation and a healthy and safe
environment, firms must provide conditions that will make it attractive for employees to stay.
What impact has globalization had on HR practices? - CORRECT
ANSWERS organizations become more global, it is essential that organizations develop
and implement HRM policies with international applicability, also making them relevant to
employees from diverse cultures and backgrounds
What are the four implicit HR objectives? - CORRECT ANSWERS improve productivity,
improve quality of work life,ensure legal compliance, and foster ethical behavior.
How can HR managers make a significant contribution toward productivity improvements? -
CORRECT ANSWERS work organization and design
How do organizations improve the quality of work life? How have employees' attitudes
regarding involvement with their work shifted? - CORRECT ANSWERS most employees
today desire more autonomy and a chance to make a greater contribution to the organization.
employees today prefer a greater level of involvement with their work
Why is it important that HR mangers and personnel be familiar with the laws and regulations? -
CORRECT ANSWERS laws impact nearly all functions and activities with which HRM is
involved, HR managers and personnel must be familiar with regulations affecting hiring and pay
decisions, promotion activities, health and safety considerations, and labor relations.
Define the term "moral philosophy." - CORRECT ANSWERS refers to the principles,
rules, and values that individuals use in deciding what is right or wrong.
, How can HR professionals create a culture where ethical behavior is encouraged? - CORRECT
ANSWERS "creating a positive work environment, hiring ethical individuals, providing
ethical training, labeling and modeling ethical behavior, creating a well-defined code of ethics,
establishing an open-door policy, and providing an employee assistance program (EAP)."
Define the term "business ethics." - CORRECT ANSWERS the values and principles that
are used to evaluate whether the collective behavior of members of an organization is appropriate
What are the six major trends have been identified as influencing the work environment? -
CORRECT ANSWERS increased competition, the costs and benefits associated with HR
utilization, productivity changes (resulting from changes in technology, capital investment, the
2008-2014 recession, capital utilization, outsourcing, and government policies), the increasing
pace and complexity of social, cultural, legal, demographic, and educational changes, the
symptoms of dysfunction in the workplace, and societal trends of the 21st century
Internal Environment: Define "culture" and identify who shapes an organization's culture. -
CORRECT ANSWERS represents the organization's value system. Top management
shapes a companies culture
Internal Environment: Define technology. - CORRECT ANSWERS generally refers to the
equipment and knowledge used to produce goods and services, and the definition of technology
may vary greatly by industry
Internal Environment: How does technology influence an organization's structure? - CORRECT
ANSWERS with technology and computers, close supervision of employees is
unnecessary. Furthermore, technology allows work to be performed during non-traditional hours,
away from physical manufacturing plants and offices. With technology we can see a reduction in
the work force.
Internal Environment: Organizational size is an important factor in determining
________________. - CORRECT ANSWERS HR activities
COMPREHENSIVE EXAM ACTUAL
QUESTIONS AND CORRECT ANSWERS
What role does the planning function of human resource management play within organizations?
- CORRECT ANSWERS The planning function of human resource management involves
two major activities: strategic planning, and short- and medium-range planning. Such strategic
objectives may include increasing market share, revenue growth, product or service diversity,
and profit margins, as well as planning for financial obligations and other eventualities.
What role does the staffing function of human resource management play within organizations? -
CORRECT ANSWERS recruiting job applicants (also known as candidates), and then
selecting the most appropriate applicants for the available jobs.
What are the types of employee compensation? - CORRECT ANSWERS direct and
indirect compensation
What is the role of performance appraisals? - CORRECT ANSWERS A performance
appraisal (also known as a performance review, performance evaluation, or career development
discussion) is a method by which an employee's job performance is evaluated.
How does HRM enhance human potential? - CORRECT ANSWERS HRM field has seen
a substantial interest in both formal and informal training and development.
HRM's work on improving the workplace environment focuses on what two environments? -
CORRECT ANSWERS implementing productivity improvement programs as well as
improving health and safety at work
,What must management be aware of in order to maintain effective work relationships? -
CORRECT ANSWERS After an organization has hired the employees it needs, it must
foster a positive workplace environment. In addition to compensation and a healthy and safe
environment, firms must provide conditions that will make it attractive for employees to stay.
What impact has globalization had on HR practices? - CORRECT
ANSWERS organizations become more global, it is essential that organizations develop
and implement HRM policies with international applicability, also making them relevant to
employees from diverse cultures and backgrounds
What are the four implicit HR objectives? - CORRECT ANSWERS improve productivity,
improve quality of work life,ensure legal compliance, and foster ethical behavior.
How can HR managers make a significant contribution toward productivity improvements? -
CORRECT ANSWERS work organization and design
How do organizations improve the quality of work life? How have employees' attitudes
regarding involvement with their work shifted? - CORRECT ANSWERS most employees
today desire more autonomy and a chance to make a greater contribution to the organization.
employees today prefer a greater level of involvement with their work
Why is it important that HR mangers and personnel be familiar with the laws and regulations? -
CORRECT ANSWERS laws impact nearly all functions and activities with which HRM is
involved, HR managers and personnel must be familiar with regulations affecting hiring and pay
decisions, promotion activities, health and safety considerations, and labor relations.
Define the term "moral philosophy." - CORRECT ANSWERS refers to the principles,
rules, and values that individuals use in deciding what is right or wrong.
, How can HR professionals create a culture where ethical behavior is encouraged? - CORRECT
ANSWERS "creating a positive work environment, hiring ethical individuals, providing
ethical training, labeling and modeling ethical behavior, creating a well-defined code of ethics,
establishing an open-door policy, and providing an employee assistance program (EAP)."
Define the term "business ethics." - CORRECT ANSWERS the values and principles that
are used to evaluate whether the collective behavior of members of an organization is appropriate
What are the six major trends have been identified as influencing the work environment? -
CORRECT ANSWERS increased competition, the costs and benefits associated with HR
utilization, productivity changes (resulting from changes in technology, capital investment, the
2008-2014 recession, capital utilization, outsourcing, and government policies), the increasing
pace and complexity of social, cultural, legal, demographic, and educational changes, the
symptoms of dysfunction in the workplace, and societal trends of the 21st century
Internal Environment: Define "culture" and identify who shapes an organization's culture. -
CORRECT ANSWERS represents the organization's value system. Top management
shapes a companies culture
Internal Environment: Define technology. - CORRECT ANSWERS generally refers to the
equipment and knowledge used to produce goods and services, and the definition of technology
may vary greatly by industry
Internal Environment: How does technology influence an organization's structure? - CORRECT
ANSWERS with technology and computers, close supervision of employees is
unnecessary. Furthermore, technology allows work to be performed during non-traditional hours,
away from physical manufacturing plants and offices. With technology we can see a reduction in
the work force.
Internal Environment: Organizational size is an important factor in determining
________________. - CORRECT ANSWERS HR activities
