Salesforce Certified Associate Exam
Questions and Answers11
What is the Lightning Knowledge Setup? - ANSWERS -A part of the Service cloud. A way to setup
a knowledge base or series of blog posts to update customer or org internal team.
Use/Purpose: Can send them out with cases → help them to fix their problems or service
themselves with issues they face
How do you enable the Lightning Knowledge Setup? - ANSWERS -Go to Setup, search for
'Knowledge Settings', and check the 'Enable Lightning Knowledge' checkbox.
What are projects? - ANSWERS -(In Trailhead): Hands-on practice with Salesforce tools with
step-by-step
instructions.
What are modules? - ANSWERS -(In Trailhead): Short learning tutorials for individual topics
What are trailmixes? - ANSWERS -(In Trailhead): Learning journeys that use combinations of
badges, projects, and linked resources.
What are Quests - ANSWERS -(In Trailhead): Challenges for learning new skills with the chance
to win prices.
What is the trailblazer community? - ANSWERS -A community to learn relevant skills, connect to
Trailblazers around the world, and give back together.
, What is the trailhead playground? - ANSWERS -A Salesforce environment with preloaded data
that are
connected to Trailhead to allow for hands-on-challenges.
What is Salesforce help? - ANSWERS -Salesforce offers help resources. To access it in the user
interface, click on the "?" mark in the top right after logging in to submit cases and find other
help resources.
What is the Salesforce Ecosystem? - ANSWERS -Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - ANSWERS -Allow stakeholders to keep their
deals, cases and opportunities private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment? - ANSWERS -You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - ANSWERS -Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - ANSWERS -Week long classes taught by other trailblazers →
best to attend if sponsored by your company because it cost a couple thousand dollars
Questions and Answers11
What is the Lightning Knowledge Setup? - ANSWERS -A part of the Service cloud. A way to setup
a knowledge base or series of blog posts to update customer or org internal team.
Use/Purpose: Can send them out with cases → help them to fix their problems or service
themselves with issues they face
How do you enable the Lightning Knowledge Setup? - ANSWERS -Go to Setup, search for
'Knowledge Settings', and check the 'Enable Lightning Knowledge' checkbox.
What are projects? - ANSWERS -(In Trailhead): Hands-on practice with Salesforce tools with
step-by-step
instructions.
What are modules? - ANSWERS -(In Trailhead): Short learning tutorials for individual topics
What are trailmixes? - ANSWERS -(In Trailhead): Learning journeys that use combinations of
badges, projects, and linked resources.
What are Quests - ANSWERS -(In Trailhead): Challenges for learning new skills with the chance
to win prices.
What is the trailblazer community? - ANSWERS -A community to learn relevant skills, connect to
Trailblazers around the world, and give back together.
, What is the trailhead playground? - ANSWERS -A Salesforce environment with preloaded data
that are
connected to Trailhead to allow for hands-on-challenges.
What is Salesforce help? - ANSWERS -Salesforce offers help resources. To access it in the user
interface, click on the "?" mark in the top right after logging in to submit cases and find other
help resources.
What is the Salesforce Ecosystem? - ANSWERS -Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - ANSWERS -Allow stakeholders to keep their
deals, cases and opportunities private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment? - ANSWERS -You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - ANSWERS -Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - ANSWERS -Week long classes taught by other trailblazers →
best to attend if sponsored by your company because it cost a couple thousand dollars
