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STARBUCKS BARISTA UPDATED QUESTIONS AND ANSWERS GRADED A+

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STARBUCKS BARISTA UPDATED QUESTIONS AND ANSWERS GRADED A+

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STARBUCKS
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STARBUCKS

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STARBUCKS BARISTA UPDATED QUESTIONS AND
ANSWERS GRADED A+
✔✔What are the responsibilities of bar? - ✔✔Make drinks, connect with customers
when handing out items (eye contact, smile, thank), maintain clean bar area

✔✔What is a DTO? - ✔✔Drive-Thru Order - take orders

✔✔What is a DTR? - ✔✔Drive-Through Register, process payments and hand out
orders

✔✔If a customer voices a complaint / concern, what do you do? - ✔✔(LATTE) Listen,
Apologize, Thank customer, Take action, Ensure customer satisfaction

✔✔If a customer is not satisfied with a drink, what do you do? - ✔✔Stop, and prioritize
the remake drink. Communicate using the LATTE method and ensure the customer is
satisfied before they leave the store.

✔✔How many ounces in a short drink? - ✔✔8 oz.

✔✔How many ounces in a tall drink? - ✔✔12 oz.

✔✔How many ounces in a grande drink? - ✔✔16 oz.

✔✔How many ounces in a venti hot drink? - ✔✔

✔✔How many ounces in a venti /iced/ drink? - ✔✔26 oz.

✔✔How many ounces in a trenta drink? - ✔✔30 oz.

✔✔How many shots go in a short / tall latte? - ✔✔1 shot

✔✔How many shots go in a grande latte? - ✔✔2 shots

✔✔How many shots go in a /hot/ venti latte? - ✔✔2 shots

✔✔How many shots go in a /iced/ venti latte? - ✔✔3 shots

✔✔What kind drinks go in a trenta? - ✔✔Iced coffees, iced teas, or refreshers

✔✔How many pumps of syrup are in a tall latte? - ✔✔3 pumps

✔✔How many pumps of syrup are in a grande latte? - ✔✔4 pumps
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