Automotive Technology: Principles,
Diagnosis, and Service 6th Edition
Exam
With answers
A vehicle needs a repair while still under warranty. Who is most likely to perform the
repair? - answer-A certified technician at the vehicle dealership
A service advisor is called a - answer-Service Writer
All of the following are usual duties of a lube technician except - answer-Water pump
replacement
New Vehicle preparation is usually an entry-level vehicle service position and usually
involves what duties? - answer-Any of the Above
What is not a duty of a general service technician? - answer-Have the customer sign the
work order
Two technicians are discussing the duties of a shop foreman and a service manager.
Technician A says that a shop foreman diagnoses vehicle problems. Technician B says
that the service manager usually repairs vehicles. Which technician is correct? -
answer-Technician A only
Who greets the service customer and completes the work order? - answer-Either B or C
(Service Advisor or Service Writer)
Which job would be concerned with the maintenance of the shop equipment? - answer-
Any of the above (Service Manager, Shop Foreman, Shop Owner)
Which job would be concerned with assigning working hours and pay? - answer-Service
Manager
Who is responsible for finding the correct part needed by the service technician? -
answer-Counter Person
Diagnosis, and Service 6th Edition
Exam
With answers
A vehicle needs a repair while still under warranty. Who is most likely to perform the
repair? - answer-A certified technician at the vehicle dealership
A service advisor is called a - answer-Service Writer
All of the following are usual duties of a lube technician except - answer-Water pump
replacement
New Vehicle preparation is usually an entry-level vehicle service position and usually
involves what duties? - answer-Any of the Above
What is not a duty of a general service technician? - answer-Have the customer sign the
work order
Two technicians are discussing the duties of a shop foreman and a service manager.
Technician A says that a shop foreman diagnoses vehicle problems. Technician B says
that the service manager usually repairs vehicles. Which technician is correct? -
answer-Technician A only
Who greets the service customer and completes the work order? - answer-Either B or C
(Service Advisor or Service Writer)
Which job would be concerned with the maintenance of the shop equipment? - answer-
Any of the above (Service Manager, Shop Foreman, Shop Owner)
Which job would be concerned with assigning working hours and pay? - answer-Service
Manager
Who is responsible for finding the correct part needed by the service technician? -
answer-Counter Person
