PBCFR LIEUTENANT EXAM POLICY I-
51. CITIZEN COMPLAINTS
Who will be the Central Clearinghouse for all Citizen Complaints? - answer Operations
Division
Complaints for the public about Fire Rescue incidents, procedures and personnel will be
documented on what form? - answer Citizen Complaint form.
Complaints about fire code issues are documented how? - answer Notification to the BC
or DC and will be handled by the Bureau of Safety Services. aka BOSS
Who fills out the Citizen Complaint form? - answer Personnel having first contact.
Where is the Citizen Complaint form located - answer Intranet
Before transmitting the form who should get contacted verbally? - answer40 hour Chief
or if not available the 24 hour Chief.
When the Complaint form is sent who does it get sent to? - answerThe 40 hour Chief
and Operations Division.
When does the complainant get contacted and who contacts them? - answerThe
complainant gets contacted by the 40 hour Chief within 24 hours.
Who gives a tracking number until sharepoint is implemented? - answerAdmin
Secretary or the FOO
Who does the foo contact after a tracking number is issued? - answerDeputy Chief or
Division Chief and Internal Affairs.
Who is responsible for the Citizen Complaint form once a tracking number is issued and
Internal Affairs has been notified? - answer40 hour Chief
Can the 40 hour Chief assign the 24 hour Chief or the EMS captain to investigate? -
answerYes
During the investigation should the officer ask the complainant what disciplinary action
should be taken? - answerNo
51. CITIZEN COMPLAINTS
Who will be the Central Clearinghouse for all Citizen Complaints? - answer Operations
Division
Complaints for the public about Fire Rescue incidents, procedures and personnel will be
documented on what form? - answer Citizen Complaint form.
Complaints about fire code issues are documented how? - answer Notification to the BC
or DC and will be handled by the Bureau of Safety Services. aka BOSS
Who fills out the Citizen Complaint form? - answer Personnel having first contact.
Where is the Citizen Complaint form located - answer Intranet
Before transmitting the form who should get contacted verbally? - answer40 hour Chief
or if not available the 24 hour Chief.
When the Complaint form is sent who does it get sent to? - answerThe 40 hour Chief
and Operations Division.
When does the complainant get contacted and who contacts them? - answerThe
complainant gets contacted by the 40 hour Chief within 24 hours.
Who gives a tracking number until sharepoint is implemented? - answerAdmin
Secretary or the FOO
Who does the foo contact after a tracking number is issued? - answerDeputy Chief or
Division Chief and Internal Affairs.
Who is responsible for the Citizen Complaint form once a tracking number is issued and
Internal Affairs has been notified? - answer40 hour Chief
Can the 40 hour Chief assign the 24 hour Chief or the EMS captain to investigate? -
answerYes
During the investigation should the officer ask the complainant what disciplinary action
should be taken? - answerNo
