SALESFORCE CERTIFIED ASSOCIATE
EXAM QUESTIONS AND ANSWERS 100%
CORRECT!
, What is the Salesforce Ecosystem? - ANSWER Upgraded version of excel and Google
Sheets. Allows you to check in with clients automatically based on where they are in the
customer journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with
many products to help serve your customer.
What does the Salesforce security permissions do? - ANSWER Allow stakeholders to
keep their deals, cases and opportunities private and away from others that do not have
a need to see the information.
How is Salesforce a multi-tenant environment? - ANSWER You have your dedicated
space yet share internal resources with other tenants within the building of your org aka
salesforce ecosystem
What are Superbadges? - ANSWER Real world scenarios with questions and
playground challenges for specific learning objectives.
What is the Trailhead Academy? - ANSWER Week long classes taught by
other trailblazers → best to attend if sponsored by your company because it
cost a couple thousand dollars
What is Salesforce Customer 360? - ANSWER Salesforce's solution that connects all
information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - ANSWER The most fundamental cloud that
connects leads and opportunities. Provides info about the deals that are being sold
within your org. It contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ANSWER The second most common cloud,
biggest focus is on customer service and success. Deals with use cases, accounts and
contacts. For ex. an email can turn into a case that is automated via phone, email or
web chat. There are some automations for case resolution within this cloud.
EXAM QUESTIONS AND ANSWERS 100%
CORRECT!
, What is the Salesforce Ecosystem? - ANSWER Upgraded version of excel and Google
Sheets. Allows you to check in with clients automatically based on where they are in the
customer journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with
many products to help serve your customer.
What does the Salesforce security permissions do? - ANSWER Allow stakeholders to
keep their deals, cases and opportunities private and away from others that do not have
a need to see the information.
How is Salesforce a multi-tenant environment? - ANSWER You have your dedicated
space yet share internal resources with other tenants within the building of your org aka
salesforce ecosystem
What are Superbadges? - ANSWER Real world scenarios with questions and
playground challenges for specific learning objectives.
What is the Trailhead Academy? - ANSWER Week long classes taught by
other trailblazers → best to attend if sponsored by your company because it
cost a couple thousand dollars
What is Salesforce Customer 360? - ANSWER Salesforce's solution that connects all
information about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the
customer journey and experience.
What is the Salesforce Sales cloud? - ANSWER The most fundamental cloud that
connects leads and opportunities. Provides info about the deals that are being sold
within your org. It contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ANSWER The second most common cloud,
biggest focus is on customer service and success. Deals with use cases, accounts and
contacts. For ex. an email can turn into a case that is automated via phone, email or
web chat. There are some automations for case resolution within this cloud.
