1
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Study Guide - DSP Dell Client
Foundations Questions and Answers
(100% Correct Answers) Already Graded
A+
Choose all that apply: The BIOS Recovery 2 does not support
recovery from—Ans: Encrypted Hard Drive
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Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.—Ans:
Tablets
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2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while
restarting the computer?—Ans: F12
When should you use RTC Reset?—Ans: To recover from No
POST/No Boot/No Power.
If the system is not booting into the operating system, how can
you check if the hard drive is detected?—Ans: Go to BIOS
When would you run the RMA Shim tool on a Chromebook?—Ans:
In the event of system board replacement
, 2
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Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part?—Ans: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro,
G series (Inspiron Gaming), XPS, and All-in-One.—Ans: True
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If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery 2
tool select?—Ans: Recovery image from the external USB key
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How will the Dell Command Utility Update help Customers?—Ans:
Dell Command Utility Update will check online for the latest BIOS,
driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor.—
Ans: False
If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be?—Ans: Corrupt or
missing operating system
Choose all that apply: Select all the steps involved in unpacking
parts.—Ans: If the part has visible damage, do not use the part.
Contact Dell technical support to dispatch another part. Return
the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
, 3
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All parts must be handled by lifting and holding from the edges or
sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
If the part contained in the box was secured properly without
visible damage, continue with the next steps.
What is BIOS Auto-Recovery?—Ans: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is
failed while booting, provided the BIOS Auto-Recovery feature
© 2025 Assignment Expert
from hard drive is enabled in BIOS.
Why can't the values in BIOS be saved when it shows as
manufacturing mode?—Ans: The system board jumper is at
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SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in
______.—Ans: BIOS
T/F: Discrete Graphics cards connect to the motherboard of a
computer system using a slot, typically an Accelerated Graphics
Port (AGP) or a Peripheral Component Interconnect Express (PCIe)
connection.—Ans: True
Which is the easiest way to verify the functionality of system
board?—Ans: By removing the memory module
Select the correct service scenario for a Dell system factory
installed with Windows 10 which has been root caused to a fault
MB.—Ans: Replacement motherboard will be dispatched
together with Windows Universal Replacement DPK which will be
used for activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W
Series CPUs.—Ans: True
For Expert help and assignment solutions, +254707240657
Study Guide - DSP Dell Client
Foundations Questions and Answers
(100% Correct Answers) Already Graded
A+
Choose all that apply: The BIOS Recovery 2 does not support
recovery from—Ans: Encrypted Hard Drive
© 2025 Assignment Expert
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.—Ans:
Tablets
Guru01 - Stuvia
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while
restarting the computer?—Ans: F12
When should you use RTC Reset?—Ans: To recover from No
POST/No Boot/No Power.
If the system is not booting into the operating system, how can
you check if the hard drive is detected?—Ans: Go to BIOS
When would you run the RMA Shim tool on a Chromebook?—Ans:
In the event of system board replacement
, 2
For Expert help and assignment solutions, +254707240657
Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part?—Ans: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro,
G series (Inspiron Gaming), XPS, and All-in-One.—Ans: True
© 2025 Assignment Expert
If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery 2
tool select?—Ans: Recovery image from the external USB key
Guru01 - Stuvia
How will the Dell Command Utility Update help Customers?—Ans:
Dell Command Utility Update will check online for the latest BIOS,
driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor.—
Ans: False
If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be?—Ans: Corrupt or
missing operating system
Choose all that apply: Select all the steps involved in unpacking
parts.—Ans: If the part has visible damage, do not use the part.
Contact Dell technical support to dispatch another part. Return
the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
, 3
For Expert help and assignment solutions, +254707240657
All parts must be handled by lifting and holding from the edges or
sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
If the part contained in the box was secured properly without
visible damage, continue with the next steps.
What is BIOS Auto-Recovery?—Ans: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is
failed while booting, provided the BIOS Auto-Recovery feature
© 2025 Assignment Expert
from hard drive is enabled in BIOS.
Why can't the values in BIOS be saved when it shows as
manufacturing mode?—Ans: The system board jumper is at
Guru01 - Stuvia
SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in
______.—Ans: BIOS
T/F: Discrete Graphics cards connect to the motherboard of a
computer system using a slot, typically an Accelerated Graphics
Port (AGP) or a Peripheral Component Interconnect Express (PCIe)
connection.—Ans: True
Which is the easiest way to verify the functionality of system
board?—Ans: By removing the memory module
Select the correct service scenario for a Dell system factory
installed with Windows 10 which has been root caused to a fault
MB.—Ans: Replacement motherboard will be dispatched
together with Windows Universal Replacement DPK which will be
used for activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W
Series CPUs.—Ans: True
