CVA EXAM – CERTIFIED VETERINARY
ASSISTANT CERTIFICATION
NEWEST 2025 ACTUAL EXAM WITH
QUESTIONS AND CORRECT
DETAILED ANSWERS ||ALREADY
GRADED A+
When dealing with clients,which should NOT be done? - CORRECT
ANSWER-Treating every client the same
A good way to determine the best service for your clients is by: -
CORRECT ANSWER-Get a better understanding of them by asking
questions and effectively listening to their responses
Clients that rely entirely on your recommendations behave in such a
manner because ____. - CORRECT ANSWER-They are unable to
make the decision on their own
,"They don't care how much you ____, until they know how much you
care." - CORRECT ANSWER-Know
What is the clients single greatest expectation for staff? -
CORRECT ANSWER-That they keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that
interaction influences them more than interaction with any other staff
members. - CORRECT ANSWER-False
Why is the location of the vet hospital important?(2) - CORRECT
ANSWER-It saves time and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source
of referral. - CORRECT ANSWER-False
A ______ reputation spreads quicker than a ______ reputation. (2) -
CORRECT ANSWER-Bad, Good
, True or False. Employees in the vet field see the same situation every
day. - CORRECT ANSWER-False
What are some ways you can grow your personal knowledge? (3) -
CORRECT ANSWER-Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what
is an example of that? (2) - CORRECT ANSWER-Working with
Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability
to ______. - CORRECT ANSWER-Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered
rather than discovered by management. - CORRECT ANSWER-
True
Professionalalism is largely based on ______. (2) - CORRECT
ANSWER-Appearance , Behavior
True or False. A clean reception area tells clients that a hospital is
probably clean throughout. - CORRECT ANSWER-True
ASSISTANT CERTIFICATION
NEWEST 2025 ACTUAL EXAM WITH
QUESTIONS AND CORRECT
DETAILED ANSWERS ||ALREADY
GRADED A+
When dealing with clients,which should NOT be done? - CORRECT
ANSWER-Treating every client the same
A good way to determine the best service for your clients is by: -
CORRECT ANSWER-Get a better understanding of them by asking
questions and effectively listening to their responses
Clients that rely entirely on your recommendations behave in such a
manner because ____. - CORRECT ANSWER-They are unable to
make the decision on their own
,"They don't care how much you ____, until they know how much you
care." - CORRECT ANSWER-Know
What is the clients single greatest expectation for staff? -
CORRECT ANSWER-That they keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that
interaction influences them more than interaction with any other staff
members. - CORRECT ANSWER-False
Why is the location of the vet hospital important?(2) - CORRECT
ANSWER-It saves time and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source
of referral. - CORRECT ANSWER-False
A ______ reputation spreads quicker than a ______ reputation. (2) -
CORRECT ANSWER-Bad, Good
, True or False. Employees in the vet field see the same situation every
day. - CORRECT ANSWER-False
What are some ways you can grow your personal knowledge? (3) -
CORRECT ANSWER-Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what
is an example of that? (2) - CORRECT ANSWER-Working with
Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability
to ______. - CORRECT ANSWER-Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered
rather than discovered by management. - CORRECT ANSWER-
True
Professionalalism is largely based on ______. (2) - CORRECT
ANSWER-Appearance , Behavior
True or False. A clean reception area tells clients that a hospital is
probably clean throughout. - CORRECT ANSWER-True
