INFO 360 - EXAM 3 (CH. 9-12 ) QUESTIONS ANSWERED CORRECTLY
What has a set of integrated software modules & central database that allow business
processes & functional areas throughout the co. to share data? - Answers Enterprise Systems
(ES)
Supply chain software can be classified as either supply chain ____________ systems or supply
chain _____________ systems
a) Demand; continual
b) Planning; execution
c) External; internal
d) Upstream; downstream
e) Push; Pull - Answers b) Planning; execution
What does ERP stand for? - Answers Enterprise Resource Planning
What is a Just-In-Time strategy? - Answers When raw materials arrive right when they need to
be transformed into products, and then shipped as soon as they're ready
A ___________ is a method of interaction with a customer, such as a telephone or customer
service desk:
a) supply chain
b) sales point
c) client channel
d) point of presence
e) touch point - Answers e) touch point
What is the Bullwhip Effect? - Answers When information about product demand gets distorted
as it passes from one entity to the next across the supply chain
What does a supply chain execution system do? - Answers Tracks and coordinates the flow of
products through distribution centers & warehouses and maintains associated financial
information
Which of the following traditional solutions enables manufacturers to deal with uncertainties in
the supply chain?
a) Just-In-Time Strategies
, b) Bullwhip Effect
c) Safety Stock
d) Continuous Replenishment
e) Demand Planning - Answers c) Safety Stock
Procuring materials & refining them into finished products to distribute to retail outlets are
activities handled by the firm's ________? - Answers Supply Chain
Why isn't overstocking warehouses an effective solution for a problem of low availability?
a) It is an inefficient use of raw materials
b) It increases inventory costs
c) It does not speed product time to market
d) It increases sales costs
e) It increases production costs - Answers b) it increases inventory costs
A supply chain driven by the customer follows the ___________ model - Answers pull-based
model
Delivering products to retail stores are the _____________ portion of the supply chain - Answers
downstream
________________ systems help a firm analyze, model, and optimize the supply chain - Answers
supply chain planning
______ modules in CRM systems help sales staff increase their productivity by focusing sales
efforts on the most profitable customers, those who are good candidates for sales & services.
a) CLTV
b) ERM
c) PRM
d) Just-in-time
e) SFA - Answers e) SFA: Sales Force Automation
Analytical CRM applications are based on data from ______________ systems. - Answers
Operational CRM systems
Customer relationship management (CRM) focuses on which 3 elements: - Answers 1.
What has a set of integrated software modules & central database that allow business
processes & functional areas throughout the co. to share data? - Answers Enterprise Systems
(ES)
Supply chain software can be classified as either supply chain ____________ systems or supply
chain _____________ systems
a) Demand; continual
b) Planning; execution
c) External; internal
d) Upstream; downstream
e) Push; Pull - Answers b) Planning; execution
What does ERP stand for? - Answers Enterprise Resource Planning
What is a Just-In-Time strategy? - Answers When raw materials arrive right when they need to
be transformed into products, and then shipped as soon as they're ready
A ___________ is a method of interaction with a customer, such as a telephone or customer
service desk:
a) supply chain
b) sales point
c) client channel
d) point of presence
e) touch point - Answers e) touch point
What is the Bullwhip Effect? - Answers When information about product demand gets distorted
as it passes from one entity to the next across the supply chain
What does a supply chain execution system do? - Answers Tracks and coordinates the flow of
products through distribution centers & warehouses and maintains associated financial
information
Which of the following traditional solutions enables manufacturers to deal with uncertainties in
the supply chain?
a) Just-In-Time Strategies
, b) Bullwhip Effect
c) Safety Stock
d) Continuous Replenishment
e) Demand Planning - Answers c) Safety Stock
Procuring materials & refining them into finished products to distribute to retail outlets are
activities handled by the firm's ________? - Answers Supply Chain
Why isn't overstocking warehouses an effective solution for a problem of low availability?
a) It is an inefficient use of raw materials
b) It increases inventory costs
c) It does not speed product time to market
d) It increases sales costs
e) It increases production costs - Answers b) it increases inventory costs
A supply chain driven by the customer follows the ___________ model - Answers pull-based
model
Delivering products to retail stores are the _____________ portion of the supply chain - Answers
downstream
________________ systems help a firm analyze, model, and optimize the supply chain - Answers
supply chain planning
______ modules in CRM systems help sales staff increase their productivity by focusing sales
efforts on the most profitable customers, those who are good candidates for sales & services.
a) CLTV
b) ERM
c) PRM
d) Just-in-time
e) SFA - Answers e) SFA: Sales Force Automation
Analytical CRM applications are based on data from ______________ systems. - Answers
Operational CRM systems
Customer relationship management (CRM) focuses on which 3 elements: - Answers 1.
