Test Bank for Managing and
Organizations
Which of the following are examples of Kelley's "star strategies"? - ANSWERSShow and tell
the pursuit of organizational goals efficiently and effectively by integrating the work of people
through planning, organizing, leading, and controlling the organization's resources is called -
ANSWERSmanagement
a group of people who work together to achieve some specific purpose is/are called - ANSWERSan
organization
to be _____ means to use resources wisely and cost-effectively - ANSWERSefficient
to be ____ means to make the right decisions and successfully carry them out to achieve goals -
ANSWERSeffective
the ___ effect states that your influence on the organization is multiplied far beyond the results that
can be achieved by just one person acting alone - ANSWERSmultiplier
according to a recent Fortune magazine article, the scarcest, most valuable resource in business is -
ANSWERSskilled effective managers
which of the following is a payoff of studying management as a discipline? - ANSWERSyou will
understand how to manage yourself in the workplace
which of the following is a reward for practicing management? - ANSWERSA) You can build a catalog
of successful products or services.
B) You and your employees can experience a sense of accomplishment.
C) You can stretch your abilities and magnify your range
D) You can be rewarded money and status for your efforts
E) All of the above are rewards of being a manager.
E
,which of the following is a challenge facing managers? - ANSWERSmanaging to achieve the
manager's own happiness and life goals
the ability of an organization to produce goods or services better than its competitors is called its -
ANSWERScompetitive advantage
the first law of business is - ANSWERStake care of the customer
an organization must stay ahead of their competitors in all of the following areas except -
ANSWERSwhite-collar organization
finding ways to deliver goods or services as quickly as possible using as few resources as possible is
called - ANSWERSefficiency
during the next half-century, the percentage of whites in the population is expected to ___, and the
percentage of Hispanics is expected to ____. - ANSWERSdecrease, increase
______ is the implementation of systems and practices to increase the sharing of knowledge and
information throughout an organization - ANSWERSknowledge management
Amy is in charge of the company newsletter. She provides the newsletter by both e-mail and hard
copy to each employee. In the newsletter she includes changes in company policy, awards
employees have received, and general interest articles about the company staff. Amy is participating
in - ANSWERSknowledge management
the companys culture most directly affects - ANSWERSa manager's happiness
which of the following is a function of management? - ANSWERSplanning
what you as a manager do to "get things done" is called - ANSWERSthe management process
setting goals and deciding how to achieve them is called - ANSWERSplanning
,arranging tasks, people, and other resources to accomplish the work is called - ANSWERSorganizing
motivating and directing people to work hard to achieve the organization's goals is called -
ANSWERSleading
monitoring performance and taking corrective action as needed is called - ANSWERScontrolling
a manager at a pharmaceutical company is attempting to determine which type of people to hire.
this is an example of - ANSWERSplanning
an administrator at a college is deciding whether English professors should teach specialized courses
or teach a variety of English courses. this is an example of - ANSWERSorganizing
A team manager is inspiring her team to think of ideas that will put them first in sales among all
departments in the retail store in which her team works. This is an example of - ANSWERSleading
A manager at a department store is trying to figure out why an employee recruitment effort is not
performing as expected. This is an example of - ANSWERScontrolling
in organizations, there are managers at ____ levels. - ANSWERSthree
why did peter drucker compare knowledge workers to concert musicians? - ANSWERShe felt the
workplace of the future may resemble a symphony orchestra with employees the musicians and
managers a conductors
very large companies typically use which form of management structure? - ANSWERStraditional
management pyramid
employees who have a great deal of technical skills are called - ANSWERSknowledge workers
Jay is a software engineer who works for Microsoft. He develops the software code that fixes bugs
found in Microsoft products. Because of his great deal of technical skills, Jay is best referred to as a -
ANSWERSknowledge worker
, managers who are responsible for the people who directly make a product rather than managing
others are called - ANSWERSfirst-line managers
Managers who make strategic and long-term decisions about the overall direction of the
organization are most likely to be - ANSWERStop managers
GE CEO Jeffrey Immelt is a - ANSWERStop manager
Managers who implement the policies and plans of the organization and coordinate the activities of
lower levels are called - ANSWERSmiddle managers
John is a plant manager for Proctor & Gamble who implements the policies of P & G in his plant. His
plant makes diapers and other baby-related products. John is most likely a - ANSWERSmiddle
manager
managers who make short-term operating decisions and direct the daily tasks of the organization are
called - ANSWERSfirst line managers
a ___ manager is responsible for just one organizational activity - ANSWERSfunctional
__________ organizations are voluntary collections of members whose purpose is to advance
members' interests. - ANSWERSmutual-benefit
A & H Farm Cooperative advances its members' interests by providing a place for the members to
sell their produce. A & H is which type of organization? - ANSWERSmutual-benefit
the measure of success of a nonprofit organization is - ANSWERSthe effectiveness of the services
delivered
which of the following statements about a manager's life is true according to Henry Mintzberg -
ANSWERSA) Managers work long hours.
B) Managers work at an intense pace.
C) Managers' work is characterized by fragmentation.
D) Managers rely more on verbal than on written communication.
Organizations
Which of the following are examples of Kelley's "star strategies"? - ANSWERSShow and tell
the pursuit of organizational goals efficiently and effectively by integrating the work of people
through planning, organizing, leading, and controlling the organization's resources is called -
ANSWERSmanagement
a group of people who work together to achieve some specific purpose is/are called - ANSWERSan
organization
to be _____ means to use resources wisely and cost-effectively - ANSWERSefficient
to be ____ means to make the right decisions and successfully carry them out to achieve goals -
ANSWERSeffective
the ___ effect states that your influence on the organization is multiplied far beyond the results that
can be achieved by just one person acting alone - ANSWERSmultiplier
according to a recent Fortune magazine article, the scarcest, most valuable resource in business is -
ANSWERSskilled effective managers
which of the following is a payoff of studying management as a discipline? - ANSWERSyou will
understand how to manage yourself in the workplace
which of the following is a reward for practicing management? - ANSWERSA) You can build a catalog
of successful products or services.
B) You and your employees can experience a sense of accomplishment.
C) You can stretch your abilities and magnify your range
D) You can be rewarded money and status for your efforts
E) All of the above are rewards of being a manager.
E
,which of the following is a challenge facing managers? - ANSWERSmanaging to achieve the
manager's own happiness and life goals
the ability of an organization to produce goods or services better than its competitors is called its -
ANSWERScompetitive advantage
the first law of business is - ANSWERStake care of the customer
an organization must stay ahead of their competitors in all of the following areas except -
ANSWERSwhite-collar organization
finding ways to deliver goods or services as quickly as possible using as few resources as possible is
called - ANSWERSefficiency
during the next half-century, the percentage of whites in the population is expected to ___, and the
percentage of Hispanics is expected to ____. - ANSWERSdecrease, increase
______ is the implementation of systems and practices to increase the sharing of knowledge and
information throughout an organization - ANSWERSknowledge management
Amy is in charge of the company newsletter. She provides the newsletter by both e-mail and hard
copy to each employee. In the newsletter she includes changes in company policy, awards
employees have received, and general interest articles about the company staff. Amy is participating
in - ANSWERSknowledge management
the companys culture most directly affects - ANSWERSa manager's happiness
which of the following is a function of management? - ANSWERSplanning
what you as a manager do to "get things done" is called - ANSWERSthe management process
setting goals and deciding how to achieve them is called - ANSWERSplanning
,arranging tasks, people, and other resources to accomplish the work is called - ANSWERSorganizing
motivating and directing people to work hard to achieve the organization's goals is called -
ANSWERSleading
monitoring performance and taking corrective action as needed is called - ANSWERScontrolling
a manager at a pharmaceutical company is attempting to determine which type of people to hire.
this is an example of - ANSWERSplanning
an administrator at a college is deciding whether English professors should teach specialized courses
or teach a variety of English courses. this is an example of - ANSWERSorganizing
A team manager is inspiring her team to think of ideas that will put them first in sales among all
departments in the retail store in which her team works. This is an example of - ANSWERSleading
A manager at a department store is trying to figure out why an employee recruitment effort is not
performing as expected. This is an example of - ANSWERScontrolling
in organizations, there are managers at ____ levels. - ANSWERSthree
why did peter drucker compare knowledge workers to concert musicians? - ANSWERShe felt the
workplace of the future may resemble a symphony orchestra with employees the musicians and
managers a conductors
very large companies typically use which form of management structure? - ANSWERStraditional
management pyramid
employees who have a great deal of technical skills are called - ANSWERSknowledge workers
Jay is a software engineer who works for Microsoft. He develops the software code that fixes bugs
found in Microsoft products. Because of his great deal of technical skills, Jay is best referred to as a -
ANSWERSknowledge worker
, managers who are responsible for the people who directly make a product rather than managing
others are called - ANSWERSfirst-line managers
Managers who make strategic and long-term decisions about the overall direction of the
organization are most likely to be - ANSWERStop managers
GE CEO Jeffrey Immelt is a - ANSWERStop manager
Managers who implement the policies and plans of the organization and coordinate the activities of
lower levels are called - ANSWERSmiddle managers
John is a plant manager for Proctor & Gamble who implements the policies of P & G in his plant. His
plant makes diapers and other baby-related products. John is most likely a - ANSWERSmiddle
manager
managers who make short-term operating decisions and direct the daily tasks of the organization are
called - ANSWERSfirst line managers
a ___ manager is responsible for just one organizational activity - ANSWERSfunctional
__________ organizations are voluntary collections of members whose purpose is to advance
members' interests. - ANSWERSmutual-benefit
A & H Farm Cooperative advances its members' interests by providing a place for the members to
sell their produce. A & H is which type of organization? - ANSWERSmutual-benefit
the measure of success of a nonprofit organization is - ANSWERSthe effectiveness of the services
delivered
which of the following statements about a manager's life is true according to Henry Mintzberg -
ANSWERSA) Managers work long hours.
B) Managers work at an intense pace.
C) Managers' work is characterized by fragmentation.
D) Managers rely more on verbal than on written communication.
