Test Bank for Principles of
Behavior 9th Edition
1. Cognitive processes typically occur before emotional processes are initiated. - ANSWERSFALSE
Feedback: Emotions may have a greater influence on our perceptions and behaviors because
emotional processes often occur before cognitive processes and, consequently, influence the latter.
2. Emotions are brief events or "episodes." - ANSWERSTRUE
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness. These "episodes" are very brief events
that typically subside or occur in waves lasting from milliseconds to a few minutes.
3. Emotional dissonance refers to the conflict experienced between the emotions we are required to
display and our true emotions in that situation. - ANSWERSTRUE
Feedback: Emotional dissonance is the psychological tension experiences when the emotions people
are required to display are quite different from the emotions they actually experience at the
moment.
4. Jobs in which employees must frequently display emotions that oppose their genuine emotion
require more emotional labor. - ANSWERSTRUE
Feedback: Emotional labor also potentially requires people to be something they are not, which can
lead to psychological separation from self. These problems are greater when employees need to
frequently display emotions that oppose their genuine emotions.
5. Surface acting may result in stress and job burnout. - ANSWERSTRUE
Feedback: Employees often deal with emotional discrepancies by engaging in surface acting; they
pretend that they feel the expected emotion even though they actually experience a different
emotion. One problem with surface acting is that it can lead to higher stress and burnout.
6. Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with
their jobs. - ANSWERSTRUE
Feedback: Job dissatisfaction builds over time and is eventually strong enough to motivate
employees to search for better work opportunities elsewhere. It also leads to reducing work effort,
paying less attention to quality, and increasing absenteeism and lateness.
,7. The exit-voice-loyalty-neglect model states that some employees respond to their job
dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others. -
ANSWERSTRUE
Feedback: The exit-voice-loyalty-neglect model states that "loyalists" are employees who respond to
dissatisfaction by patiently waiting—some say they "suffer in silence"—for the problem to work itself
out or be resolved by others.
8. The relationship between job satisfaction and job performance would likely be stronger if more
organizations provided valued rewards for good performance. - ANSWERSTRUE
Feedback: Higher performers receive more rewards (including recognition) and consequently are
more satisfied than low-performing employees who receive fewer rewards. The connection between
job satisfaction and performance isn't stronger because many organizations do not reward good
performance very well.
9. Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes. -
ANSWERSFALSE
Feedback: Stress is caused by stressors. Stressors include any environmental conditions that place a
physical or emotional demand on a person. Eustress is a level of stress, which is a necessary part of
life because it activates and motivates people to achieve goals, change their environments, and
succeed in life's challenges.
10. According to general adaption syndrome, the alarm reaction stage activates various biochemical,
psychological, and behavioral mechanisms that give the individual more energy and engage coping
mechanisms to overcome or remove the source of stress. - ANSWERSFALSE
Feedback: The alarm reaction stage occurs when a threat or challenge activates the physiological
stress responses. Resistance activates various biochemical, psychological, and behavioral
mechanisms that give the individual more energy and engage coping mechanisms to overcome or
remove the source of stress.
11. Sexual harassment occurs when a person experiences sexual conduct from others that
unreasonably interferes with work performance or creates an intimidating, hostile, or offensive
working environment. - ANSWERSTRUE
Feedback: Sexual harassment is a specific type of harassment in which a person's employment or job
performance is conditional on unwanted sexual relations and/or the person experiences sexual
conduct from others (such as posting pornographic material) that unreasonably interferes with work
performance or creates an intimidating, hostile, or offensive working environment.
12. Work practices such as flexible and restricted work hours increase work-related stress. -
ANSWERSFALSE
,Feedback: An important way to improve work/life balance is restricting the number of hours that
employees are expected to work and giving them flexibility in scheduling those hours. This practice
reduces stress.
13. Telecommuting is a way of helping employees withdraw from the stressor. - ANSWERSFALSE
Feedback: Telecommuting involves working from home or a site closer to home rather than
commuting a longer distance to the office every day. This is a way companies can remove the
stressor from employees' lives.
14. Vacations and holidays allow employees to withdraw from various organizational stressors and
reenergize for future challenges. - ANSWERSTRUE
Feedback: Temporarily withdrawing from stressors is the most frequent way that employees
manage stress. Vacations and holidays are important opportunities for employees to recover from
stress and reenergize for future challenges.
15. Many companies have fitness centers or subsidize the cost of membership at off-site centers.
This practice is intended to remove the stressor. - ANSWERSFALSE
Feedback: Fitness, relaxation, and meditation are techniques to control the consequences of stress
rather than changing the stress perceptions.
16. Emotions are defined as
A. feelings that are not directed toward anything in particular.
B. our judgments about what is right or wrong.
C. our intentions to act toward an attitude object.
D. the cluster of beliefs, assessed feelings, and behavioral intentions toward an attitude object.
E. physiological, behavioral, and psychological episodes experienced toward an object, person, or
event that create a state of readiness. - ANSWERSE. physiological, behavioral, and psychological
episodes experienced toward an object, person, or event that create a state of readiness.
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness. These "episodes" are very brief events
that typically subside or occur in waves lasting from milliseconds to a few minutes.
17. Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior
than cognition because
A. emotional processes often occur before cognitive processes.
B. cognitive processes are less significant for individual behaviors.
, C. emotional processes are simpler than cognitive processes.
D. emotional processes are more likely to result in negative behaviors.
E. cognitive processes are more likely to result in negative behaviors. - ANSWERSA. emotional
processes often occur before cognitive processes.
Feedback: Neuroscience discoveries have revealed that our perceptions, attitudes, decisions, and
behavior are influenced by both cognition and emotion. Emotions may have a greater influence
because emotional processes often occur before cognitive processes and, consequently, influence
the latter.
18. Which of the following statements is true of emotions in the workplace?
A. Emotions are physiological actions rather than behavioral actions.
B. Emotions last for a longer time period.
C. Emotions are directed toward someone or something.
D. Emotions are also referred to as moods of individuals.
E. Emotions and moods are directed toward specific attitudes of others. - ANSWERSC. Emotions are
directed toward someone or something.
Feedback: Emotions are directed toward someone or something. For example, we experience joy,
fear, anger, and other emotional episodes toward tasks, customers, or a software program we are
using.
19. Which of the following is an effect of emotions?
A. They represent the cluster of beliefs and behavioral intentions toward a person.
B. They put us into a state of readiness.
C. They help us involve in conscious logical reasoning.
D. They enable us to have established perceptions about the attitude object.
E. They represent one's motivation to engage in a particular behavior. - ANSWERSB. They put us into
a state of readiness.
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness.
20. Anger, fear, joy, and sadness represent
A. the beliefs that influence our attitudes toward something or someone.
B. the first four stages of emotional labor.
C. different types of emotions.
Behavior 9th Edition
1. Cognitive processes typically occur before emotional processes are initiated. - ANSWERSFALSE
Feedback: Emotions may have a greater influence on our perceptions and behaviors because
emotional processes often occur before cognitive processes and, consequently, influence the latter.
2. Emotions are brief events or "episodes." - ANSWERSTRUE
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness. These "episodes" are very brief events
that typically subside or occur in waves lasting from milliseconds to a few minutes.
3. Emotional dissonance refers to the conflict experienced between the emotions we are required to
display and our true emotions in that situation. - ANSWERSTRUE
Feedback: Emotional dissonance is the psychological tension experiences when the emotions people
are required to display are quite different from the emotions they actually experience at the
moment.
4. Jobs in which employees must frequently display emotions that oppose their genuine emotion
require more emotional labor. - ANSWERSTRUE
Feedback: Emotional labor also potentially requires people to be something they are not, which can
lead to psychological separation from self. These problems are greater when employees need to
frequently display emotions that oppose their genuine emotions.
5. Surface acting may result in stress and job burnout. - ANSWERSTRUE
Feedback: Employees often deal with emotional discrepancies by engaging in surface acting; they
pretend that they feel the expected emotion even though they actually experience a different
emotion. One problem with surface acting is that it can lead to higher stress and burnout.
6. Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with
their jobs. - ANSWERSTRUE
Feedback: Job dissatisfaction builds over time and is eventually strong enough to motivate
employees to search for better work opportunities elsewhere. It also leads to reducing work effort,
paying less attention to quality, and increasing absenteeism and lateness.
,7. The exit-voice-loyalty-neglect model states that some employees respond to their job
dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others. -
ANSWERSTRUE
Feedback: The exit-voice-loyalty-neglect model states that "loyalists" are employees who respond to
dissatisfaction by patiently waiting—some say they "suffer in silence"—for the problem to work itself
out or be resolved by others.
8. The relationship between job satisfaction and job performance would likely be stronger if more
organizations provided valued rewards for good performance. - ANSWERSTRUE
Feedback: Higher performers receive more rewards (including recognition) and consequently are
more satisfied than low-performing employees who receive fewer rewards. The connection between
job satisfaction and performance isn't stronger because many organizations do not reward good
performance very well.
9. Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes. -
ANSWERSFALSE
Feedback: Stress is caused by stressors. Stressors include any environmental conditions that place a
physical or emotional demand on a person. Eustress is a level of stress, which is a necessary part of
life because it activates and motivates people to achieve goals, change their environments, and
succeed in life's challenges.
10. According to general adaption syndrome, the alarm reaction stage activates various biochemical,
psychological, and behavioral mechanisms that give the individual more energy and engage coping
mechanisms to overcome or remove the source of stress. - ANSWERSFALSE
Feedback: The alarm reaction stage occurs when a threat or challenge activates the physiological
stress responses. Resistance activates various biochemical, psychological, and behavioral
mechanisms that give the individual more energy and engage coping mechanisms to overcome or
remove the source of stress.
11. Sexual harassment occurs when a person experiences sexual conduct from others that
unreasonably interferes with work performance or creates an intimidating, hostile, or offensive
working environment. - ANSWERSTRUE
Feedback: Sexual harassment is a specific type of harassment in which a person's employment or job
performance is conditional on unwanted sexual relations and/or the person experiences sexual
conduct from others (such as posting pornographic material) that unreasonably interferes with work
performance or creates an intimidating, hostile, or offensive working environment.
12. Work practices such as flexible and restricted work hours increase work-related stress. -
ANSWERSFALSE
,Feedback: An important way to improve work/life balance is restricting the number of hours that
employees are expected to work and giving them flexibility in scheduling those hours. This practice
reduces stress.
13. Telecommuting is a way of helping employees withdraw from the stressor. - ANSWERSFALSE
Feedback: Telecommuting involves working from home or a site closer to home rather than
commuting a longer distance to the office every day. This is a way companies can remove the
stressor from employees' lives.
14. Vacations and holidays allow employees to withdraw from various organizational stressors and
reenergize for future challenges. - ANSWERSTRUE
Feedback: Temporarily withdrawing from stressors is the most frequent way that employees
manage stress. Vacations and holidays are important opportunities for employees to recover from
stress and reenergize for future challenges.
15. Many companies have fitness centers or subsidize the cost of membership at off-site centers.
This practice is intended to remove the stressor. - ANSWERSFALSE
Feedback: Fitness, relaxation, and meditation are techniques to control the consequences of stress
rather than changing the stress perceptions.
16. Emotions are defined as
A. feelings that are not directed toward anything in particular.
B. our judgments about what is right or wrong.
C. our intentions to act toward an attitude object.
D. the cluster of beliefs, assessed feelings, and behavioral intentions toward an attitude object.
E. physiological, behavioral, and psychological episodes experienced toward an object, person, or
event that create a state of readiness. - ANSWERSE. physiological, behavioral, and psychological
episodes experienced toward an object, person, or event that create a state of readiness.
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness. These "episodes" are very brief events
that typically subside or occur in waves lasting from milliseconds to a few minutes.
17. Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior
than cognition because
A. emotional processes often occur before cognitive processes.
B. cognitive processes are less significant for individual behaviors.
, C. emotional processes are simpler than cognitive processes.
D. emotional processes are more likely to result in negative behaviors.
E. cognitive processes are more likely to result in negative behaviors. - ANSWERSA. emotional
processes often occur before cognitive processes.
Feedback: Neuroscience discoveries have revealed that our perceptions, attitudes, decisions, and
behavior are influenced by both cognition and emotion. Emotions may have a greater influence
because emotional processes often occur before cognitive processes and, consequently, influence
the latter.
18. Which of the following statements is true of emotions in the workplace?
A. Emotions are physiological actions rather than behavioral actions.
B. Emotions last for a longer time period.
C. Emotions are directed toward someone or something.
D. Emotions are also referred to as moods of individuals.
E. Emotions and moods are directed toward specific attitudes of others. - ANSWERSC. Emotions are
directed toward someone or something.
Feedback: Emotions are directed toward someone or something. For example, we experience joy,
fear, anger, and other emotional episodes toward tasks, customers, or a software program we are
using.
19. Which of the following is an effect of emotions?
A. They represent the cluster of beliefs and behavioral intentions toward a person.
B. They put us into a state of readiness.
C. They help us involve in conscious logical reasoning.
D. They enable us to have established perceptions about the attitude object.
E. They represent one's motivation to engage in a particular behavior. - ANSWERSB. They put us into
a state of readiness.
Feedback: Emotions are physiological, behavioral, and psychological episodes experienced toward
an object, person, or event that create a state of readiness.
20. Anger, fear, joy, and sadness represent
A. the beliefs that influence our attitudes toward something or someone.
B. the first four stages of emotional labor.
C. different types of emotions.
