STATE FARM AUTO ADJUSTER
CERTIFICATION EXAM QUESTIONS &
VERIFIED CORRECT ANSWERS
ACV - correct answer ✔✔actual cash value
After Market Parts - correct answer ✔✔Parts produced by a 3rd party for use on automobiles.
Betterment - correct answer ✔✔An improvement made to and automobile that increases its
value, rather than a repair that simply maintains its current value
BL - correct answer ✔✔Blend
Blend - correct answer ✔✔This operation is equal to half the RF time on a panel. Blend would
be necessary if an adjacent panel required some paint so the color would match. If damage is
within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because
the paints are hard to match.
Bridge - correct answer ✔✔Bridging occurs between 2 surfaces painted at the same time. A
good example would be seen between a molding and the panel Eventually the bridge will crack
between the two and the integrity of the paint will deteriorate. Bridging is most often related to
R&I. If a shoes does not strip a panel naked then bridging will most likely occur.
CEG - correct answer ✔✔Collision Estimating Guide
Collision Estimating Guide - correct answer ✔✔A reference for how much time the average
mechanic or painter will require performing a specific task.
, Clean and Retape - correct answer ✔✔When an adhesive molding, nameplate, or emblem is
removed and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - correct answer ✔✔is used to seal in the color pigment on a panel. Most vehicles
have two stage paint which is first coat color, second coat clear.
Corrosion Protection - correct answer ✔✔This material is applied to the underside of a panel to
prevent corrosion. This protection needs to be considered when estimating damage repair.
Deductible - correct answer ✔✔An amount, stated on the policy , for which the policy holder is
responsible. Deductibles are assessed on a per incident basis.
Depreciation - correct answer ✔✔The decrease in the market value of a vehicle over time. The
amount of yearly depreciation is affected by variables including car condition, resale market
supply and demand, and reputation of the manufacturer and or model.
DOL - correct answer ✔✔Date of Loss
Date of Loss - correct answer ✔✔The date when the damage occurred.
EFS - correct answer ✔✔Estimator Fact Sheet
Estimator Fact Sheet - correct answer ✔✔the fact sheet is accompanied with each claim. Before
evaluating the damage you will need to verify all information on the efs. It will have important
information such as the deductible, VIN, and date of loss.
Flex Additive - correct answer ✔✔This is added to the paint when applying it to a plastic part.
Plastic parts will bend slightly with wind and the paint must be flexible to prevent cracking.
CERTIFICATION EXAM QUESTIONS &
VERIFIED CORRECT ANSWERS
ACV - correct answer ✔✔actual cash value
After Market Parts - correct answer ✔✔Parts produced by a 3rd party for use on automobiles.
Betterment - correct answer ✔✔An improvement made to and automobile that increases its
value, rather than a repair that simply maintains its current value
BL - correct answer ✔✔Blend
Blend - correct answer ✔✔This operation is equal to half the RF time on a panel. Blend would
be necessary if an adjacent panel required some paint so the color would match. If damage is
within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because
the paints are hard to match.
Bridge - correct answer ✔✔Bridging occurs between 2 surfaces painted at the same time. A
good example would be seen between a molding and the panel Eventually the bridge will crack
between the two and the integrity of the paint will deteriorate. Bridging is most often related to
R&I. If a shoes does not strip a panel naked then bridging will most likely occur.
CEG - correct answer ✔✔Collision Estimating Guide
Collision Estimating Guide - correct answer ✔✔A reference for how much time the average
mechanic or painter will require performing a specific task.
, Clean and Retape - correct answer ✔✔When an adhesive molding, nameplate, or emblem is
removed and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - correct answer ✔✔is used to seal in the color pigment on a panel. Most vehicles
have two stage paint which is first coat color, second coat clear.
Corrosion Protection - correct answer ✔✔This material is applied to the underside of a panel to
prevent corrosion. This protection needs to be considered when estimating damage repair.
Deductible - correct answer ✔✔An amount, stated on the policy , for which the policy holder is
responsible. Deductibles are assessed on a per incident basis.
Depreciation - correct answer ✔✔The decrease in the market value of a vehicle over time. The
amount of yearly depreciation is affected by variables including car condition, resale market
supply and demand, and reputation of the manufacturer and or model.
DOL - correct answer ✔✔Date of Loss
Date of Loss - correct answer ✔✔The date when the damage occurred.
EFS - correct answer ✔✔Estimator Fact Sheet
Estimator Fact Sheet - correct answer ✔✔the fact sheet is accompanied with each claim. Before
evaluating the damage you will need to verify all information on the efs. It will have important
information such as the deductible, VIN, and date of loss.
Flex Additive - correct answer ✔✔This is added to the paint when applying it to a plastic part.
Plastic parts will bend slightly with wind and the paint must be flexible to prevent cracking.
