1|Page
2025 Wellcare Mastery Test – 100 Prep Questions
and Correct Answers/ Wellcare Mastery Exam
Latest Practice Questions and Answers/ Medicare
Wellcare ACT Mastery Test
20. Beneficiary-facing marketing materials developed by
a Third-Party Marketing Organization (TPMO) for multiple
Medicare Advantage (MA) organizations or plans can be
reviewed by just one MA organization, submitted to the
Centers for Medicare & Medicaid Services (CMS) in the
Health Plan Management System (HPMS), and opted in by
the health plan after distribution. - ...ANSWER...✓✓
FALSE
Enrollment applications must be received by Wellcare no
later than ___ calendar day(s) following receipt from the
beneficiary. - ...ANSWER...✓✓ 1
Which elements are available as part of Wellcare's Sales
Support model? - ...ANSWER...✓✓ All of these
Low-Income Subsidy (LIS), which is often referred to as
Extra Help, reduces all Part D plan premiums -
...ANSWER...✓✓ False
,2|Page
Prior to completing the enrollment form, broker/agents
should always confirm the beneficiary's primary care
provider (PCP) and/or specialists - ...ANSWER...✓✓ True
At the end of this course, there will be a Mastery Exam.
Agents must achieve a passing score of 85% or higher to
successfully complete this course - ...ANSWER...✓✓ True
Brokers/Agents may be investigated after being
suspected of noncompliant activity reported through a -
...ANSWER...✓✓ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings
cannot be issued a Corrective Action Plan. -
...ANSWER...✓✓ False
Wellcare does not need to be informed of all
marketing/sales events at which plans or materials will
be presented or distributed (formaland informal). -
...ANSWER...✓✓ False
,3|Page
Marketing benefits in a service area where those benefits
are not available is prohibited and considered misleading
unless that is unavoidable because of local/regional or
media use. - ...ANSWER...✓✓ True
CustomPoint sales material order dates will be posted on
Wellcare.com - ...ANSWER...✓✓ False
The online Centene Workbench self-service portal
enables you to - ...ANSWER...✓✓ All of these
The TPMO disclaimer must be used by any TPMO that
sells plans on behalf of more than one MA plan provider.
The disclaimer must be: - ...ANSWER...✓✓ Included in any
marketing materials, including print materials and
television advertisements developed, used, or distributed
by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of
content).
, 4|Page
Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
Brokers/Agents can access the following resources
under the Shared Resources section in Centene
Workbench. - ...ANSWER...✓✓ All of these
Which of the following is not an example of Protected
Health Information (PHI)? - ...ANSWER...✓✓ Library Card
When a paper SOA form is used, it must be completed
__________ hosting the sales presentation. -
...ANSWER...✓✓ 48 Hours prior to
Ascend is a fast, easy, and compliant way for
brokers/agents to submit agent-assisted electronic
enrollments. - ...ANSWER...✓✓ True
When explaining the provider network for D-SNPs and C-
SNPs: - ...ANSWER...✓✓ Avoid submitting applications
2025 Wellcare Mastery Test – 100 Prep Questions
and Correct Answers/ Wellcare Mastery Exam
Latest Practice Questions and Answers/ Medicare
Wellcare ACT Mastery Test
20. Beneficiary-facing marketing materials developed by
a Third-Party Marketing Organization (TPMO) for multiple
Medicare Advantage (MA) organizations or plans can be
reviewed by just one MA organization, submitted to the
Centers for Medicare & Medicaid Services (CMS) in the
Health Plan Management System (HPMS), and opted in by
the health plan after distribution. - ...ANSWER...✓✓
FALSE
Enrollment applications must be received by Wellcare no
later than ___ calendar day(s) following receipt from the
beneficiary. - ...ANSWER...✓✓ 1
Which elements are available as part of Wellcare's Sales
Support model? - ...ANSWER...✓✓ All of these
Low-Income Subsidy (LIS), which is often referred to as
Extra Help, reduces all Part D plan premiums -
...ANSWER...✓✓ False
,2|Page
Prior to completing the enrollment form, broker/agents
should always confirm the beneficiary's primary care
provider (PCP) and/or specialists - ...ANSWER...✓✓ True
At the end of this course, there will be a Mastery Exam.
Agents must achieve a passing score of 85% or higher to
successfully complete this course - ...ANSWER...✓✓ True
Brokers/Agents may be investigated after being
suspected of noncompliant activity reported through a -
...ANSWER...✓✓ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings
cannot be issued a Corrective Action Plan. -
...ANSWER...✓✓ False
Wellcare does not need to be informed of all
marketing/sales events at which plans or materials will
be presented or distributed (formaland informal). -
...ANSWER...✓✓ False
,3|Page
Marketing benefits in a service area where those benefits
are not available is prohibited and considered misleading
unless that is unavoidable because of local/regional or
media use. - ...ANSWER...✓✓ True
CustomPoint sales material order dates will be posted on
Wellcare.com - ...ANSWER...✓✓ False
The online Centene Workbench self-service portal
enables you to - ...ANSWER...✓✓ All of these
The TPMO disclaimer must be used by any TPMO that
sells plans on behalf of more than one MA plan provider.
The disclaimer must be: - ...ANSWER...✓✓ Included in any
marketing materials, including print materials and
television advertisements developed, used, or distributed
by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of
content).
, 4|Page
Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
Brokers/Agents can access the following resources
under the Shared Resources section in Centene
Workbench. - ...ANSWER...✓✓ All of these
Which of the following is not an example of Protected
Health Information (PHI)? - ...ANSWER...✓✓ Library Card
When a paper SOA form is used, it must be completed
__________ hosting the sales presentation. -
...ANSWER...✓✓ 48 Hours prior to
Ascend is a fast, easy, and compliant way for
brokers/agents to submit agent-assisted electronic
enrollments. - ...ANSWER...✓✓ True
When explaining the provider network for D-SNPs and C-
SNPs: - ...ANSWER...✓✓ Avoid submitting applications
