HC21 SEMESTER REVIEW QUESTIONS AND ANSWERS
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year. Which
part of the SMART criteria is missing from this goal? - CORRECT ANSWER✅✅R - Relevant
____________ is a broad term used to group related jobs - CORRECT ANSWER✅✅An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which part of the
SMART criteria is missing from this goal? - CORRECT ANSWER✅✅M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators, stoves or
dishwashers so she can earn a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? - CORRECT ANSWER✅✅T - Time-bound
What is one of the advantages of grouping similar appointments? - CORRECT ANSWER✅✅Reduces staff
preparation between appointments
What is the purpose of appointment reminder systems? - CORRECT ANSWER✅✅To increase patient
show rates
What is a benefit of having the assistant schedule a consultation referral? - CORRECT ANSWER✅✅All of
the above
What is a referral? - CORRECT ANSWER✅✅An authorization for a patient to receive specialized services
from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization
will this be? - CORRECT ANSWER✅✅Elective
Why are outpatient instructions important? - CORRECT ANSWER✅✅Patients may need to prepare for
the appointment.
, Which of the following is a key step in scheduling an appointment? - CORRECT ANSWER✅✅Offer the
patient choices of dates and times
A self-assessment is important in career planning because it helps: - CORRECT ANSWER✅✅All of the
above
What is the most important step in the career planning process? - CORRECT ANSWER✅✅Review and
revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-term or
long-term goal for Marcus? - CORRECT ANSWER✅✅Short-term
What do you need before you can define long-term goals? - CORRECT ANSWER✅✅A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball team by her
third year in high school. Is this a short-term or long-term goal for Stacy? - CORRECT ANSWER✅✅Long-
term
Why should a new patient arrive 15-20 minutes prior to an appointment? - CORRECT ANSWER✅✅To
complete new patient registration
What is a benefit of electronic scheduling software? - CORRECT ANSWER✅✅Searching for available
appointment times is made easy.
What does it mean to schedule by exception? - CORRECT ANSWER✅✅Fitting emergencies into the
schedule, even if the office is busy
In addition to blocking out professional travel in the appointment book, assistants may arrange the
flights and accommodations for physicians. - CORRECT ANSWER✅✅True
What are walk-ins? - CORRECT ANSWER✅✅Patients who want to see the physician without an
appointment
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year. Which
part of the SMART criteria is missing from this goal? - CORRECT ANSWER✅✅R - Relevant
____________ is a broad term used to group related jobs - CORRECT ANSWER✅✅An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which part of the
SMART criteria is missing from this goal? - CORRECT ANSWER✅✅M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators, stoves or
dishwashers so she can earn a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? - CORRECT ANSWER✅✅T - Time-bound
What is one of the advantages of grouping similar appointments? - CORRECT ANSWER✅✅Reduces staff
preparation between appointments
What is the purpose of appointment reminder systems? - CORRECT ANSWER✅✅To increase patient
show rates
What is a benefit of having the assistant schedule a consultation referral? - CORRECT ANSWER✅✅All of
the above
What is a referral? - CORRECT ANSWER✅✅An authorization for a patient to receive specialized services
from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization
will this be? - CORRECT ANSWER✅✅Elective
Why are outpatient instructions important? - CORRECT ANSWER✅✅Patients may need to prepare for
the appointment.
, Which of the following is a key step in scheduling an appointment? - CORRECT ANSWER✅✅Offer the
patient choices of dates and times
A self-assessment is important in career planning because it helps: - CORRECT ANSWER✅✅All of the
above
What is the most important step in the career planning process? - CORRECT ANSWER✅✅Review and
revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-term or
long-term goal for Marcus? - CORRECT ANSWER✅✅Short-term
What do you need before you can define long-term goals? - CORRECT ANSWER✅✅A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball team by her
third year in high school. Is this a short-term or long-term goal for Stacy? - CORRECT ANSWER✅✅Long-
term
Why should a new patient arrive 15-20 minutes prior to an appointment? - CORRECT ANSWER✅✅To
complete new patient registration
What is a benefit of electronic scheduling software? - CORRECT ANSWER✅✅Searching for available
appointment times is made easy.
What does it mean to schedule by exception? - CORRECT ANSWER✅✅Fitting emergencies into the
schedule, even if the office is busy
In addition to blocking out professional travel in the appointment book, assistants may arrange the
flights and accommodations for physicians. - CORRECT ANSWER✅✅True
What are walk-ins? - CORRECT ANSWER✅✅Patients who want to see the physician without an
appointment
