UHCL MGMT 3301 EXAM 2 QUESTIONS & ANSWERS
What is the purpose of goals and objectives? - Answer -Goals- outcome statements
that define what an organization is trying to accomplish
Objectives- very precise, time-based and measurable actions to support the completion
of a goal
Without specific objectives, the general goal cannot be accomplished
What are SMART goals? - Answer -Specific, Measurable, Attainable, Realistic, Timely
What is management by objectives? (MBO) - Answer -A systematic and organized
approach that allows management to focus on achievable goals, and to attain the best
possible results from available resources
What is Balanced Scorecard framework? - Answer -A framework designed to translate
an organizations, vision and mission statements, and overall business strategy into
specific quantifiable, goals and objectives, and to monitor the organizations
performance in terms of achieving these goals
What are four types of measures that a Balanced Scorecard focuses on? - Answer -1.
financial measures
2. customer measures
3. internal business process measures
4. learning and growth measures
When should a performance evaluation take place? - Answer -At least once a year
What are common appraisal errors? - Answer -1. Leniency
2. Stereotyping
3. Personal biases
4. Halo effect (generalizing an employees traits)
5. Strictness
What types of goals and objectives should be developed for performance evaluation? -
Answer -Motivation.
Employee development and organizational improvement.
Protection for both the employee and the employer.
Productivity goals.
Efficiency goals.
Education goals.
Communication goals.
Creativity goals
, Who should be involved in developing performance evaluation goals and objectives? -
Answer -Direct supervisors and immediate peers
What is organizational structure? - Answer -How an individual and team work within an
organization are coordinated
What are the four building blocks of structure? - Answer -centralization, formalization,
hierarchical levels, departmentalization
What is centralization? - Answer -The degree to which decision-making authority is
concentrated at higher levels in an organization
What is formalization? - Answer -The extent to which policies, procedures, job
descriptions and rules are written and explicitly articulated
What are hierarchical levels? - Answer -The authority levels of the organizational
pyramid
Includes tall and flat structures and holacracy (employees work within self management
teams without having a manager)
What is departmentalization? - Answer -subdividing work and workers into separate
organizational units responsible for completing particular tasks
What are key advantages and disadvantages of centralization? - Answer -Advantages:
1. Clear chain of command
2. Focused vision
3. reduced costs
4. Quick implementation of decisions
5. Improved quality of work
Disadvantages:
1. Bureaucratic leadership
2. Remote control
3. Delays in work
4. Lack of employee loyalty
What are key advantages and disadvantages of formalization? - Answer -Advantages:
1. Makes employees behavior more predictable
2. Consistency in behavior
Disadvantages:
1. Reduction of innovativeness
2. Reduced motivation and job satisfaction
What is the purpose of goals and objectives? - Answer -Goals- outcome statements
that define what an organization is trying to accomplish
Objectives- very precise, time-based and measurable actions to support the completion
of a goal
Without specific objectives, the general goal cannot be accomplished
What are SMART goals? - Answer -Specific, Measurable, Attainable, Realistic, Timely
What is management by objectives? (MBO) - Answer -A systematic and organized
approach that allows management to focus on achievable goals, and to attain the best
possible results from available resources
What is Balanced Scorecard framework? - Answer -A framework designed to translate
an organizations, vision and mission statements, and overall business strategy into
specific quantifiable, goals and objectives, and to monitor the organizations
performance in terms of achieving these goals
What are four types of measures that a Balanced Scorecard focuses on? - Answer -1.
financial measures
2. customer measures
3. internal business process measures
4. learning and growth measures
When should a performance evaluation take place? - Answer -At least once a year
What are common appraisal errors? - Answer -1. Leniency
2. Stereotyping
3. Personal biases
4. Halo effect (generalizing an employees traits)
5. Strictness
What types of goals and objectives should be developed for performance evaluation? -
Answer -Motivation.
Employee development and organizational improvement.
Protection for both the employee and the employer.
Productivity goals.
Efficiency goals.
Education goals.
Communication goals.
Creativity goals
, Who should be involved in developing performance evaluation goals and objectives? -
Answer -Direct supervisors and immediate peers
What is organizational structure? - Answer -How an individual and team work within an
organization are coordinated
What are the four building blocks of structure? - Answer -centralization, formalization,
hierarchical levels, departmentalization
What is centralization? - Answer -The degree to which decision-making authority is
concentrated at higher levels in an organization
What is formalization? - Answer -The extent to which policies, procedures, job
descriptions and rules are written and explicitly articulated
What are hierarchical levels? - Answer -The authority levels of the organizational
pyramid
Includes tall and flat structures and holacracy (employees work within self management
teams without having a manager)
What is departmentalization? - Answer -subdividing work and workers into separate
organizational units responsible for completing particular tasks
What are key advantages and disadvantages of centralization? - Answer -Advantages:
1. Clear chain of command
2. Focused vision
3. reduced costs
4. Quick implementation of decisions
5. Improved quality of work
Disadvantages:
1. Bureaucratic leadership
2. Remote control
3. Delays in work
4. Lack of employee loyalty
What are key advantages and disadvantages of formalization? - Answer -Advantages:
1. Makes employees behavior more predictable
2. Consistency in behavior
Disadvantages:
1. Reduction of innovativeness
2. Reduced motivation and job satisfaction
