UNIVERSITY OF HOUSTON MANA 3335 EXAM 1
QUESTIONS & ANSWERS (VERIFIED) 100% CORRECT.
Management Answer - Getting work done through others.
Efficiency Answer - Getting work done with a minimum of effort, expense, or
waste.
Effectiveness Answer - Accomplishing tasks that help fulfill organizational
objectives such as customer service and satisfaction.
Management Function: Planning Answer - Involves determining organizational
goals and a means of achieving them.
Management Function: Organizing Answer - Deciding where decisions will be
made, who will do what job and tasks, and who will work for whom in the
company.
Management Function: Leading Answer - Involves inspiring and motivating
workers to work hard to achieve organizational goals.
Management Function: Controlling Answer - Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers Answer - Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating
Officer (COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
, Middle Managers Answer - Responsible for, setting objectives consistent with
top management's goals & planning and implementing subunit strategies for
achieving the objectives.
Examples of Middle Managers Answer - Plant Manager, Regional Manager, or
Divisional Manager.
First-Line Managers Answer - Responsible for, monitoring, teaching, and short-
term planning. Train and supervise the performance of non-managerial
employees who are responsible for producing a companies goods and services
Examples of First-Line Managers Answer - Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders Answer - Responsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to
solve problems and work effectively with each other.
Interpersonal Roles: Figurehead Answer - Managers perform ceremonial
duties.
Interpersonal Roles: Leader Answer - Managers motivate and encourage
workers to accomplish organizational objectives.
Interpersonal Roles: Liaison Answer - Managers deal with people outside their
units
Informational Roles: Monitor Answer - Managers scan their environment for
information
QUESTIONS & ANSWERS (VERIFIED) 100% CORRECT.
Management Answer - Getting work done through others.
Efficiency Answer - Getting work done with a minimum of effort, expense, or
waste.
Effectiveness Answer - Accomplishing tasks that help fulfill organizational
objectives such as customer service and satisfaction.
Management Function: Planning Answer - Involves determining organizational
goals and a means of achieving them.
Management Function: Organizing Answer - Deciding where decisions will be
made, who will do what job and tasks, and who will work for whom in the
company.
Management Function: Leading Answer - Involves inspiring and motivating
workers to work hard to achieve organizational goals.
Management Function: Controlling Answer - Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers Answer - Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating
Officer (COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
, Middle Managers Answer - Responsible for, setting objectives consistent with
top management's goals & planning and implementing subunit strategies for
achieving the objectives.
Examples of Middle Managers Answer - Plant Manager, Regional Manager, or
Divisional Manager.
First-Line Managers Answer - Responsible for, monitoring, teaching, and short-
term planning. Train and supervise the performance of non-managerial
employees who are responsible for producing a companies goods and services
Examples of First-Line Managers Answer - Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders Answer - Responsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to
solve problems and work effectively with each other.
Interpersonal Roles: Figurehead Answer - Managers perform ceremonial
duties.
Interpersonal Roles: Leader Answer - Managers motivate and encourage
workers to accomplish organizational objectives.
Interpersonal Roles: Liaison Answer - Managers deal with people outside their
units
Informational Roles: Monitor Answer - Managers scan their environment for
information
