Management Exam 1 (ch. 1-5) with
Accurate Solutions
Organization - ANSWER-A group of people who work together to achieve some
purpose.
Management - ANSWER-The pursuit of organizational goals effectively and efficiently
by integrating the work of people through: Planning, organizing, leading, and controlling
the organization's resources
Management Process - ANSWER-Planning, Organizing, Leading, Controlling
Laura runs a sales and expense report at the end of each work day. Which
management function is she performing?
-leading
-organizing
-controlling
-planning - ANSWER-Controlling
Competitive Advantage - ANSWER-The ability of an organization to produce goods or
services more effectively than competitors do, thereby, outperforming them
John wants his salespeople to use Salesforce.com to improve their sales. Which
challenge is he trying to manage?
-diversity
-information technology
-competitive advantage
-globalization - ANSWER-Information Technology
E-Business - ANSWER-Using the internet to facilitate every aspect of a running
business.
Ethics - ANSWER-The set of moral principles or values that defines right and wrong for
a person or group.
Sustainability - ANSWER-Economical development that meets present needs without
compromising the ability of future generations to meet their own needs.
Top Managers - ANSWER-Make long-term decisions & establish objectives, policies
and strategies for the organization
, Middle Managers - ANSWER-Implement decisions of top managers & supervise
activities of first-line managers below them
First Line Managers - ANSWER-Make short term operating decisions & direct daily
tasks of non managerial personel
Team Leader - ANSWER-Responsible for facilitating team activities toward achieving
key results
Functional Manager - ANSWER-Responsible for just one organizational activity
General Manager - ANSWER-Responsible for several organizational activities
Donielle supervises the food assembly line workers. What type of manager is she?
-top manager
-middle manager
-first-line manager
-general manager - ANSWER-First line manager
For Profit Organizations - ANSWER-Making money by offering product or service
Non Profit Organization - ANSWER-Offering service to some clients, not to make a
profit (hospitals, college, welfare agencies)
Mutual Benefit Organization - ANSWER-Aiding members in order to advance their
interests (political parties, farm organizations, labor unions)
Technical Skills - ANSWER-Job specific knowledge needed to perform well in a
specialized field
Conceptual Skills - ANSWER-The ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills - ANSWER-The ability to work well in cooperation with other people to get
things done; the ability to motivate, to inspire trust, to communicate with others
Do managers rely more on verbal or written communication? - ANSWER-Verbal
Interpersonal Roles - ANSWER-Interact with people inside and outside their work units
Figurehead - ANSWER-managers perform ceremonial duties (welcome visitors, speak
at opening of new facilities, support local charities)
Leader - ANSWER-managers motivate and encourage workers to accomplish
organizational objectives
Accurate Solutions
Organization - ANSWER-A group of people who work together to achieve some
purpose.
Management - ANSWER-The pursuit of organizational goals effectively and efficiently
by integrating the work of people through: Planning, organizing, leading, and controlling
the organization's resources
Management Process - ANSWER-Planning, Organizing, Leading, Controlling
Laura runs a sales and expense report at the end of each work day. Which
management function is she performing?
-leading
-organizing
-controlling
-planning - ANSWER-Controlling
Competitive Advantage - ANSWER-The ability of an organization to produce goods or
services more effectively than competitors do, thereby, outperforming them
John wants his salespeople to use Salesforce.com to improve their sales. Which
challenge is he trying to manage?
-diversity
-information technology
-competitive advantage
-globalization - ANSWER-Information Technology
E-Business - ANSWER-Using the internet to facilitate every aspect of a running
business.
Ethics - ANSWER-The set of moral principles or values that defines right and wrong for
a person or group.
Sustainability - ANSWER-Economical development that meets present needs without
compromising the ability of future generations to meet their own needs.
Top Managers - ANSWER-Make long-term decisions & establish objectives, policies
and strategies for the organization
, Middle Managers - ANSWER-Implement decisions of top managers & supervise
activities of first-line managers below them
First Line Managers - ANSWER-Make short term operating decisions & direct daily
tasks of non managerial personel
Team Leader - ANSWER-Responsible for facilitating team activities toward achieving
key results
Functional Manager - ANSWER-Responsible for just one organizational activity
General Manager - ANSWER-Responsible for several organizational activities
Donielle supervises the food assembly line workers. What type of manager is she?
-top manager
-middle manager
-first-line manager
-general manager - ANSWER-First line manager
For Profit Organizations - ANSWER-Making money by offering product or service
Non Profit Organization - ANSWER-Offering service to some clients, not to make a
profit (hospitals, college, welfare agencies)
Mutual Benefit Organization - ANSWER-Aiding members in order to advance their
interests (political parties, farm organizations, labor unions)
Technical Skills - ANSWER-Job specific knowledge needed to perform well in a
specialized field
Conceptual Skills - ANSWER-The ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills - ANSWER-The ability to work well in cooperation with other people to get
things done; the ability to motivate, to inspire trust, to communicate with others
Do managers rely more on verbal or written communication? - ANSWER-Verbal
Interpersonal Roles - ANSWER-Interact with people inside and outside their work units
Figurehead - ANSWER-managers perform ceremonial duties (welcome visitors, speak
at opening of new facilities, support local charities)
Leader - ANSWER-managers motivate and encourage workers to accomplish
organizational objectives
