SCM 300 Davilla Exam 3 ASU with
Complete Solutions
- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade - ANSWER-THINGS WE TALKED ABOUT IN CLASS
- any activity that takes an input, adds value, and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear - ANSWER-
Business Process
- who will it affect
- how will it affect them
- will the customers dislike the change? - ANSWER-Things to think about with changing
business processes
- goal oriented
- stakeholders considered
- outputs are desired - ANSWER-Good intentions
- Documented and easily understood; adaptable - ANSWER-Reproducible Results
- Entire system considered
- easy to identify problems
- accountability, good metrics - ANSWER-Measurable and manageable
- ambiguity
- Misalignment
, - misscommunication - ANSWER-Bad Business Processes
- goals are not clearly understood
- laziness, hubris, lack of info - ANSWER-Ambiguity
- goals and actions not in alignment - ANSWER-Misalignment
- employees do not understood goals, processes - ANSWER-Miscommunication
- Testing
- potential failure points in process
- server capacity - ANSWER-Operational Considerations
Purchase - from who, buy/lease,
Implementation - System, people, business proc, testing
Future - upgrades, changes, evolvment - ANSWER-SCM IT Cosiderations
top = no
bottom = yes - ANSWER-"So what did I buy?"
Radio Frequency ID - ANSWER-RFID
•Time
•TImely
•Compete
•Accurate
•Responsive
•Courtesy
•Consistent
•Accessible
•Convenient - ANSWER-Dimensions of service quality
•Performance
•Reliability
•Durability
•Aesthetics
•Features
•Reputation/Brand
•Service Response
•Serviceability
•Maintenance and Repair - ANSWER-Dimensions of product quality
•Internal failure costs
•External failure costs
•Appraisal Costs
Complete Solutions
- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade - ANSWER-THINGS WE TALKED ABOUT IN CLASS
- any activity that takes an input, adds value, and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear - ANSWER-
Business Process
- who will it affect
- how will it affect them
- will the customers dislike the change? - ANSWER-Things to think about with changing
business processes
- goal oriented
- stakeholders considered
- outputs are desired - ANSWER-Good intentions
- Documented and easily understood; adaptable - ANSWER-Reproducible Results
- Entire system considered
- easy to identify problems
- accountability, good metrics - ANSWER-Measurable and manageable
- ambiguity
- Misalignment
, - misscommunication - ANSWER-Bad Business Processes
- goals are not clearly understood
- laziness, hubris, lack of info - ANSWER-Ambiguity
- goals and actions not in alignment - ANSWER-Misalignment
- employees do not understood goals, processes - ANSWER-Miscommunication
- Testing
- potential failure points in process
- server capacity - ANSWER-Operational Considerations
Purchase - from who, buy/lease,
Implementation - System, people, business proc, testing
Future - upgrades, changes, evolvment - ANSWER-SCM IT Cosiderations
top = no
bottom = yes - ANSWER-"So what did I buy?"
Radio Frequency ID - ANSWER-RFID
•Time
•TImely
•Compete
•Accurate
•Responsive
•Courtesy
•Consistent
•Accessible
•Convenient - ANSWER-Dimensions of service quality
•Performance
•Reliability
•Durability
•Aesthetics
•Features
•Reputation/Brand
•Service Response
•Serviceability
•Maintenance and Repair - ANSWER-Dimensions of product quality
•Internal failure costs
•External failure costs
•Appraisal Costs
