SCM 300 Exam 2 (Davilla) with
Complete Solutions
un-cooperative - ANSWER-Psychological variable: ________ customers
Balking - ANSWER-Leaving before you even get in line because of the length
Reneging - ANSWER-Waiting in line and leaving because of the waiting
slow - ANSWER-Psychological variable: _______ employees
take a number - ANSWER-Psychological variable: ________ system
free - ANSWER-Psychological variable: ______ stuff (TV, reading material)
Store security issues - ANSWER-employees, store assets. Customers and their assets,
data
balance - ANSWER-Goal of waiting line management: ________ the cost paid by
customers (time) with the cost paid by the company (money paid to maintain the
system)
input, waiting, service - ANSWER-Parts of a Waiting Line System: _____ source, _____
line, _____ facility
Input source - ANSWER-population of people that might want service
waiting line - ANSWER-area where customers wait for service
Service facility - ANSWER-areas where customer actually receive service
customers, waiting, employees, service - ANSWER-4 Managerial Considerations in
Queues: ________, _______ lines, _______, and ______ facilities
Jockeying - ANSWER-Line jumping
focus, competitive, measure, maximize, productive - ANSWER-Supply chain basics:
______ on people, recognize _______ priorities, _____ success, ______ value, be
________
, Product, Supplier, Manufacturing, Demand, Order, Customer, Customer, Returns -
ANSWER-Supply chain processes:
•_________ Development and commercialization
•_______ Relationship Management
•__________ Flow management
•__________ Management
•__________ Fulfillment
•___________ relationship management
•________ service management
•_________ Management
Shrinkage calculation - ANSWER-Helps the supply chain manager estimate the number
of products that ere needed at each stage of the supply chain
Risk pooling - ANSWER-when companies have multiple storage facilities each facility
has its own individual chance of running out of stock, so each must carry enough safety
stock to cover a potential rise in demand
poor, share, trust - ANSWER-Obstacles to integration:
_______ communication, unwillingness to ______, lack of _______ between chain and
partners
extra, order, forward, rationing - ANSWER-Causes of the bullwhip effect:
•Carrying _______ inventory to minimize the effect of uncertainties
•_______ Batching
•_______ Buying
•_______
Everyday, VMI, information, strong, lean - ANSWER-Methods for controlling bullwhip
effect:
• _______ Low Pricing (EDLP)
• Vendor Managed Inventory (_______)
•_______ sharing
•_______ buyer-supplier relationships
•Practicing _______ manufacturing
rocks and water - ANSWER-Analogy explaining Lean Manufacturing (JIT) in regards to
inventory levels and supply chain weaknesses
new, multiple, locations - ANSWER-Global profit motivations:
•Reach ______ customers
•Manage risk of low sales in one market by selling ______ markets abroad
•Taking your supply chain to new ______ may allow your company to learn about
alternative sale and distribution
Complete Solutions
un-cooperative - ANSWER-Psychological variable: ________ customers
Balking - ANSWER-Leaving before you even get in line because of the length
Reneging - ANSWER-Waiting in line and leaving because of the waiting
slow - ANSWER-Psychological variable: _______ employees
take a number - ANSWER-Psychological variable: ________ system
free - ANSWER-Psychological variable: ______ stuff (TV, reading material)
Store security issues - ANSWER-employees, store assets. Customers and their assets,
data
balance - ANSWER-Goal of waiting line management: ________ the cost paid by
customers (time) with the cost paid by the company (money paid to maintain the
system)
input, waiting, service - ANSWER-Parts of a Waiting Line System: _____ source, _____
line, _____ facility
Input source - ANSWER-population of people that might want service
waiting line - ANSWER-area where customers wait for service
Service facility - ANSWER-areas where customer actually receive service
customers, waiting, employees, service - ANSWER-4 Managerial Considerations in
Queues: ________, _______ lines, _______, and ______ facilities
Jockeying - ANSWER-Line jumping
focus, competitive, measure, maximize, productive - ANSWER-Supply chain basics:
______ on people, recognize _______ priorities, _____ success, ______ value, be
________
, Product, Supplier, Manufacturing, Demand, Order, Customer, Customer, Returns -
ANSWER-Supply chain processes:
•_________ Development and commercialization
•_______ Relationship Management
•__________ Flow management
•__________ Management
•__________ Fulfillment
•___________ relationship management
•________ service management
•_________ Management
Shrinkage calculation - ANSWER-Helps the supply chain manager estimate the number
of products that ere needed at each stage of the supply chain
Risk pooling - ANSWER-when companies have multiple storage facilities each facility
has its own individual chance of running out of stock, so each must carry enough safety
stock to cover a potential rise in demand
poor, share, trust - ANSWER-Obstacles to integration:
_______ communication, unwillingness to ______, lack of _______ between chain and
partners
extra, order, forward, rationing - ANSWER-Causes of the bullwhip effect:
•Carrying _______ inventory to minimize the effect of uncertainties
•_______ Batching
•_______ Buying
•_______
Everyday, VMI, information, strong, lean - ANSWER-Methods for controlling bullwhip
effect:
• _______ Low Pricing (EDLP)
• Vendor Managed Inventory (_______)
•_______ sharing
•_______ buyer-supplier relationships
•Practicing _______ manufacturing
rocks and water - ANSWER-Analogy explaining Lean Manufacturing (JIT) in regards to
inventory levels and supply chain weaknesses
new, multiple, locations - ANSWER-Global profit motivations:
•Reach ______ customers
•Manage risk of low sales in one market by selling ______ markets abroad
•Taking your supply chain to new ______ may allow your company to learn about
alternative sale and distribution
