SCM 300 Exam 2 with 100% Correct
Solutions
"All products and services are sold to customers from physical stores. Example:
McDonald's" - ANS-Brick and Mortar (retail option)
" All products and services are sold to customers through an online website. Example:
Amazon.com" - ANS-Online or E-tailing (retail option)
"Products can be bought from a physical store or from an online system. Example:
Barnes and Noble and BN.com" - ANS-Bricks and Clicks (retail option)
"In addition to taking orders via the company website, some companies will also offer
sales via the phone. Examples: Lands' End and L.L. Bean" - ANS-Clicks and Calls
(retail option)
"Retailers that are fully committed to engaging customers via catalogs, phone calls,
websites, email, internet chatrooms, social media sites or mobile apps, and of course
also in stores"
EX: Nordstrom - ANS-Omni-channel retailing
"Line. Here it often refers to the number of lines available at each step." - ANS-Channel
"A single step in a process. Example: Phases in college enrollment might include:
Application process, Registration, Orientation, Scheduling your courses for the first
semester." - ANS-Phase
" The number of possible customers that may come into the store is very high (or
unlimited). When a customer enters the system, the odds of another entering the
system are not impacted in any significant manner." - ANS-Infinite population of
customers
" The number of customers is limited. Example: If you have a bus company that has 10
busses, then your company's repair shop has a finite population of 10 busses. If 1 bus is
in the shop only 9 others are left in the population. The odds of a 2nd bus entering the
system decline." - ANS-Finite population of customers
"When a potential customer sees the line, but never joins the line because they think it
looks too long and/or too slow." - ANS-Balking
"When a customer joins the line, gets frustrated and leaves the line." - ANS-Reneging
, "Finding suppliers. Developing relationships. Managing present and future purchases
from the suppliers. Working together to improve quality" - ANS-Supplier Relationship
Management
"Making the right items to meet customer expectations. Doing this using the least
amount of resources possible." - ANS-Manufacturing Flow Management
"Utilize forecasting to understand likely demand. Once a forecast is available manage
the firm's facilities and resources to meet expected demand" - ANS-Demand
Management
"If proper demand management has taken place, then it will be time to fulfill orders. This
might include picking, packing, and shipping items to the customer." - ANS-Order
Fulfillment
"Utilizing information to better understand the needs and desires of your customers
today and into the future." - ANS-Customer Relationship Management
"Communication between customers and the supply chain. Providing customers with
product availability details and tracking information. Providing customers with product
assistance and maintenance opportunities." - ANS-Customer Service Management
"Dealing with reverse logistics issues such as damaged and unwanted products,
product recalls, the return of pallets to the distribution center, etc. Understanding
problems so customers can be made happier and resources can be used more
efficiently in the future." - ANS-Returns Management
"When companies place large and infrequent orders from their suppliers. Typically this
is done to take advantage of quantity discounts and economies of scale in purchasing
and delivery" - ANS-Order Batching
"This is the result of suppliers offering sales. Buyers are motivated to buy in large
quantities to take advantage of low prices. Buyers are not buying based on demand, but
rather on price." - ANS-Forward Buying
"A system in which consumer demand is known and expected. As a result a supply
chain will preemptively buy materials, manufacture finished goods, and even deliver
them to a store or a picking and packing facility where consumers can buy them at a
later date"
(dining restaurant) - ANS-Push System
"A system that is activated by consumer demand. As a result a supply chain will not
make and store finished goods inventory. Instead, the supply chain will wait for the
consumer to place a specific order and only then will the supply chain react by perhaps
Solutions
"All products and services are sold to customers from physical stores. Example:
McDonald's" - ANS-Brick and Mortar (retail option)
" All products and services are sold to customers through an online website. Example:
Amazon.com" - ANS-Online or E-tailing (retail option)
"Products can be bought from a physical store or from an online system. Example:
Barnes and Noble and BN.com" - ANS-Bricks and Clicks (retail option)
"In addition to taking orders via the company website, some companies will also offer
sales via the phone. Examples: Lands' End and L.L. Bean" - ANS-Clicks and Calls
(retail option)
"Retailers that are fully committed to engaging customers via catalogs, phone calls,
websites, email, internet chatrooms, social media sites or mobile apps, and of course
also in stores"
EX: Nordstrom - ANS-Omni-channel retailing
"Line. Here it often refers to the number of lines available at each step." - ANS-Channel
"A single step in a process. Example: Phases in college enrollment might include:
Application process, Registration, Orientation, Scheduling your courses for the first
semester." - ANS-Phase
" The number of possible customers that may come into the store is very high (or
unlimited). When a customer enters the system, the odds of another entering the
system are not impacted in any significant manner." - ANS-Infinite population of
customers
" The number of customers is limited. Example: If you have a bus company that has 10
busses, then your company's repair shop has a finite population of 10 busses. If 1 bus is
in the shop only 9 others are left in the population. The odds of a 2nd bus entering the
system decline." - ANS-Finite population of customers
"When a potential customer sees the line, but never joins the line because they think it
looks too long and/or too slow." - ANS-Balking
"When a customer joins the line, gets frustrated and leaves the line." - ANS-Reneging
, "Finding suppliers. Developing relationships. Managing present and future purchases
from the suppliers. Working together to improve quality" - ANS-Supplier Relationship
Management
"Making the right items to meet customer expectations. Doing this using the least
amount of resources possible." - ANS-Manufacturing Flow Management
"Utilize forecasting to understand likely demand. Once a forecast is available manage
the firm's facilities and resources to meet expected demand" - ANS-Demand
Management
"If proper demand management has taken place, then it will be time to fulfill orders. This
might include picking, packing, and shipping items to the customer." - ANS-Order
Fulfillment
"Utilizing information to better understand the needs and desires of your customers
today and into the future." - ANS-Customer Relationship Management
"Communication between customers and the supply chain. Providing customers with
product availability details and tracking information. Providing customers with product
assistance and maintenance opportunities." - ANS-Customer Service Management
"Dealing with reverse logistics issues such as damaged and unwanted products,
product recalls, the return of pallets to the distribution center, etc. Understanding
problems so customers can be made happier and resources can be used more
efficiently in the future." - ANS-Returns Management
"When companies place large and infrequent orders from their suppliers. Typically this
is done to take advantage of quantity discounts and economies of scale in purchasing
and delivery" - ANS-Order Batching
"This is the result of suppliers offering sales. Buyers are motivated to buy in large
quantities to take advantage of low prices. Buyers are not buying based on demand, but
rather on price." - ANS-Forward Buying
"A system in which consumer demand is known and expected. As a result a supply
chain will preemptively buy materials, manufacture finished goods, and even deliver
them to a store or a picking and packing facility where consumers can buy them at a
later date"
(dining restaurant) - ANS-Push System
"A system that is activated by consumer demand. As a result a supply chain will not
make and store finished goods inventory. Instead, the supply chain will wait for the
consumer to place a specific order and only then will the supply chain react by perhaps
