SCM 300 Exam 3 with Accurate
Solutions
Business Process - ANS-a standardized set of activities that accomplish a specific task,
such as processing a customer's order
Relationship between business processes and supply chain - ANS->>Made up of a
series of interconnected and interdependent processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
(to) crash a project - ANS-Shortening the Time of the Project by increasing the number
of resources usually in the most cost effective manner. When Crashing in this class,
ALWAYS choose the cheapest solution.
Performance Metric (PM) - ANS-A single performance measurement used to evaluate,
motivate, and improve performance
Three requirements of a good process - ANS-good intentions, reproducible results,
measurable and manageable
Common reasons for bad processes - ANS-Never was good, used to be good,
limitations
Cow Path Theory - ANS-Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to explain how their
processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - ANS-Manage from a distance, large
customer base, key to franchising
Difference between block diagram and business process flow chart - ANS->>Shows
step by step process without determent and only with one shape. Nothing in layout
allows anything to change, important because it can show how many things can go
wrong at previous steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be customized
depending on specific questions from client/order.
scope - ANS-Define process requirements and boundaries
Solutions
Business Process - ANS-a standardized set of activities that accomplish a specific task,
such as processing a customer's order
Relationship between business processes and supply chain - ANS->>Made up of a
series of interconnected and interdependent processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
(to) crash a project - ANS-Shortening the Time of the Project by increasing the number
of resources usually in the most cost effective manner. When Crashing in this class,
ALWAYS choose the cheapest solution.
Performance Metric (PM) - ANS-A single performance measurement used to evaluate,
motivate, and improve performance
Three requirements of a good process - ANS-good intentions, reproducible results,
measurable and manageable
Common reasons for bad processes - ANS-Never was good, used to be good,
limitations
Cow Path Theory - ANS-Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to explain how their
processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - ANS-Manage from a distance, large
customer base, key to franchising
Difference between block diagram and business process flow chart - ANS->>Shows
step by step process without determent and only with one shape. Nothing in layout
allows anything to change, important because it can show how many things can go
wrong at previous steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be customized
depending on specific questions from client/order.
scope - ANS-Define process requirements and boundaries
