PGA PGM 3.0 - Level 3 Practice Questions
and Answers- Facility Management
Question 1
When should a manager address performance gaps if an issue arises regarding a
performer's work?
Correct Answer
If a gap arises, address the gap as soon as possible.
Question 2
How should the complexity of a task be handled if a performer is learning something
new?
Correct Answer
Start simply, basics first.
Question 3
What expectations should a manager's performance standards reflect?
Correct Answer
Quality, timeliness, and initiative
Question 4
What element of the performance system describes the job task?
Correct Answer
Performance expectations
Page 1 of 26
,Question 5
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance?
Correct Answer
The performance system
Question 6
How should resources be allocated to avoid overwhelming a performer?
Correct Answer
Make performer aware of available recourses. Involve performer in allocation.
Question 7
What types of resources are needed to carry out the facility's mission and financial
goals?
Correct Answer
Material, physical, human, financial, and time based
Question 8
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems?
Correct Answer
Material, physical, and human
Question 9
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?
Correct Answer
Performance expectations
Page 2 of 26
, Question 10
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input?
Correct Answer
Audible thermometer is cue for action. Input is signal for action. Consists of cues
that are presented in the system.
Question 11
A hydraulic leak is discovered when using a triplex mower on the greens. What type
of input amplifier can be implemented to minimize the problem?
Correct Answer
Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
Question 12
What is defined as the information, circumstances, or events that signal a performer
to tale the appropriate action?
Correct Answer
Input
Question 13
When conducting a junior event, twenty juniors pre-registered and forty-five attended
on the day of the event. This prompted the facility to increase the professional staff
by two teachers to accommodate the volume of juniors. In this example, what type of
input signaled appropriate action?
Correct Answer
Circumstance
Question 14
What should a manager do when a performer has difficulty recognizing when to take
action on a specific task?
Correct Answer
The manager may need to amplify the input to make sure that is it noticed.
Page 3 of 26
and Answers- Facility Management
Question 1
When should a manager address performance gaps if an issue arises regarding a
performer's work?
Correct Answer
If a gap arises, address the gap as soon as possible.
Question 2
How should the complexity of a task be handled if a performer is learning something
new?
Correct Answer
Start simply, basics first.
Question 3
What expectations should a manager's performance standards reflect?
Correct Answer
Quality, timeliness, and initiative
Question 4
What element of the performance system describes the job task?
Correct Answer
Performance expectations
Page 1 of 26
,Question 5
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance?
Correct Answer
The performance system
Question 6
How should resources be allocated to avoid overwhelming a performer?
Correct Answer
Make performer aware of available recourses. Involve performer in allocation.
Question 7
What types of resources are needed to carry out the facility's mission and financial
goals?
Correct Answer
Material, physical, human, financial, and time based
Question 8
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems?
Correct Answer
Material, physical, and human
Question 9
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task?
Correct Answer
Performance expectations
Page 2 of 26
, Question 10
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input?
Correct Answer
Audible thermometer is cue for action. Input is signal for action. Consists of cues
that are presented in the system.
Question 11
A hydraulic leak is discovered when using a triplex mower on the greens. What type
of input amplifier can be implemented to minimize the problem?
Correct Answer
Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
Question 12
What is defined as the information, circumstances, or events that signal a performer
to tale the appropriate action?
Correct Answer
Input
Question 13
When conducting a junior event, twenty juniors pre-registered and forty-five attended
on the day of the event. This prompted the facility to increase the professional staff
by two teachers to accommodate the volume of juniors. In this example, what type of
input signaled appropriate action?
Correct Answer
Circumstance
Question 14
What should a manager do when a performer has difficulty recognizing when to take
action on a specific task?
Correct Answer
The manager may need to amplify the input to make sure that is it noticed.
Page 3 of 26
