PGA PGM Level 3 3.0 Full Study Guide
Questions and Answers
Question 1
Recommended guideline a manager should use if an employee's performance differs
from the expected?
Correct Answer
Address and find mutual agreement
Question 2
How should resources be allocated to avoid overwhelming a performer?
Correct Answer
Make them aware of what is available
Question 3
What should a manager do when a performer has difficulty recognizing when to act
on a specific task?
Correct Answer
Take a specific direction
Question 4
A team member sets the holes correctly and is assigned this task routinely. What is
the result of this?
Correct Answer
Reinforced the desired outcome
Page 1 of 37
,Question 5
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage?
Correct Answer
Explain feedback and consequences
Question 6
How can managers communicate that they want to work with the performer to ensure
success?
Correct Answer
Feedback is clear
Question 7
What guidelines apply when a manager uses the supporting strategy?
Correct Answer
Capable and motivated
Question 8
What guideline is used with the convincing strategy because the employee is
resistant?
Correct Answer
Help overcome resistance and give resources to do the job
Question 9
What strategy is used by the head pro when requested solutions by his assistant?
Correct Answer
Supporting
Page 2 of 37
,Question 10
What strategy is used with employees who are experienced but unwilling?
Correct Answer
Involving
Question 11
What action increases the chances of finding a solution that satisfies all parties?
Correct Answer
Address the problem early
Question 12
During joint problem solving, why is it important to state the problem in relation to
the expectations?
Correct Answer
To avoid blame
Question 13
What manager behavior is appropriate during termination?
Correct Answer
Considerate, clear, decisive
Question 14
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics?
Correct Answer
Measure, evaluate, act
Page 3 of 37
, Question 15
What is food cost control?
Correct Answer
Management and procedures to regulate costs
Question 16
What is the most important consideration when forecasting number of staff and
scheduling?
Correct Answer
Provide the service, minimal payroll
Question 17
Which condition enhances the benefits of mental practice?
Correct Answer
Cognitive hypothesis
Question 18
What is an effective means to help a beginner use motor imagery to improve?
Correct Answer
Combine with physical performance
Question 19
What optimizes performance when combining mental and physical practice?
Correct Answer
Recall past shots, execute prior memory
Question 20
What conditions lead to greater learning transfer?
Correct Answer
Same/similar conditions
Page 4 of 37
Questions and Answers
Question 1
Recommended guideline a manager should use if an employee's performance differs
from the expected?
Correct Answer
Address and find mutual agreement
Question 2
How should resources be allocated to avoid overwhelming a performer?
Correct Answer
Make them aware of what is available
Question 3
What should a manager do when a performer has difficulty recognizing when to act
on a specific task?
Correct Answer
Take a specific direction
Question 4
A team member sets the holes correctly and is assigned this task routinely. What is
the result of this?
Correct Answer
Reinforced the desired outcome
Page 1 of 37
,Question 5
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage?
Correct Answer
Explain feedback and consequences
Question 6
How can managers communicate that they want to work with the performer to ensure
success?
Correct Answer
Feedback is clear
Question 7
What guidelines apply when a manager uses the supporting strategy?
Correct Answer
Capable and motivated
Question 8
What guideline is used with the convincing strategy because the employee is
resistant?
Correct Answer
Help overcome resistance and give resources to do the job
Question 9
What strategy is used by the head pro when requested solutions by his assistant?
Correct Answer
Supporting
Page 2 of 37
,Question 10
What strategy is used with employees who are experienced but unwilling?
Correct Answer
Involving
Question 11
What action increases the chances of finding a solution that satisfies all parties?
Correct Answer
Address the problem early
Question 12
During joint problem solving, why is it important to state the problem in relation to
the expectations?
Correct Answer
To avoid blame
Question 13
What manager behavior is appropriate during termination?
Correct Answer
Considerate, clear, decisive
Question 14
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics?
Correct Answer
Measure, evaluate, act
Page 3 of 37
, Question 15
What is food cost control?
Correct Answer
Management and procedures to regulate costs
Question 16
What is the most important consideration when forecasting number of staff and
scheduling?
Correct Answer
Provide the service, minimal payroll
Question 17
Which condition enhances the benefits of mental practice?
Correct Answer
Cognitive hypothesis
Question 18
What is an effective means to help a beginner use motor imagery to improve?
Correct Answer
Combine with physical performance
Question 19
What optimizes performance when combining mental and physical practice?
Correct Answer
Recall past shots, execute prior memory
Question 20
What conditions lead to greater learning transfer?
Correct Answer
Same/similar conditions
Page 4 of 37
