PGA Golf Management 3.0 Level 3 Exam
Questions and Answers
A capital budget would be used for what type of items? ✓Large value
items
A cash flow budget is primarily concerned with what measure? ✓Reflecting
actual dollar amounts in and out of the bank
A discount of 20% was taken on a $15 event cap due to a logo placement
error. What is the actual markup percentage if the cost of each cap was
$8? ✓15 x .2 = 12
4 (markup) / 8 (COGS) = 50%
A golf shop has allocated 13% of its $325,000 retail sales forecast to the
woods. Based on an 70% COGS, what was the estimated cost of the
woods? ✓325,000 x .13 =42,250 retail sales for woods
42,250 x .70 = 29,575 (estimated cost)
A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the
problem? ✓Incorporate input into the training for new workers, include
input in the operations manual
A manager's approach in delegating an assignment will vary depending
upon which two considerations? ✓Staff members capabilities and
willingness
A member attempts to return a golf shirt and demands a cash refund. The
assistant professional insists on following the established policy for
exchange. The member complains to the head professional, who then
reprimands the assistant. Which element of the performance system is
,misaligned in this situation? ✓The employee is receiving a negative
consequence for following the procedure that I already in place
A PGA General Manager has a new Head Professional who is enthusiastic
but inexperienced in Private club events. The Head Professional has
expressed interest in running the upcoming Ladies Member-Guest event.
How can the PGA General Manager effectively use the element of
feedback once she has used the directing strategy to delegate this event?
✓Provide feedback that helps clarify the task or make it more motivating
A retail shop uses a cost plus 75% pricing strategy in its shoe department.
The manager is planning a 25% off retail promotional sale for a new model
of golf shoe. If the shoe costs the shop $80, what will the promotional
price be? ✓80 x .75 = 140
140 x .25 = $105
A staff member continues to struggle with customer service levels. The
General Manager communicates a solution to the staff member. Which of
the six actions for correcting performance problems has been omitted?
✓1)Strive for agreement on appropriate goals
2)Provide Support for Improvement
3)Establish a clear timetable for follow-up
A staff member continues to struggle with tardiness to work. The Head
Golf Professional has already held a joint problem-solving meeting to
resolve the performance issue. Why is there a need for reinforced
problem-solving? ✓Lack of progress
A team member who set the hole locations accurately and efficiently is
assigned to routinely complete this maintenance task. What is the
potential result of this situation? ✓Employee could leave the work area in
,good shape for the next shift as well as taking pride in good work which
benefits facility
A vendor gives a 30% discount on the cost of a shirt style that did not sell.
What retail price will the shop manager assign to the shirt if the original
cost from the vendor was $45 and his pricing strategy is to keystone and
add $5? ✓$66.50
According to the Business Planning Manual, what is usually the largest
contributor to the bottom-line profit of the facility? ✓Rounds
According to the course manual, what can often provide substantial
revenue? ✓Happy Customers
According to the Turfgrass Management Manual, what are the two basic
types of drainage? ✓Surface and Subsurface Drainage
Along with the environmental conditions, what other conditions must be
investigated in the initial design approach of a golf course? ✓Utilities:
questions about the availability of utilities such as water, power, gas, and
phone access
Political: questions about the area's zoning, covenants, environmental
regulations, permitting processes, and historical designations
An employee is repeatedly late for the morning shift. The supervisor
reassigns this person to the afternoon shift. What is the problem with this
scheduling adjustment? ✓Eroding the trust and mutual goodwill between
the manager and the performer
An employee is struggling to develop relationships with club members.
The PGA General Manger should schedule this employee to shadow a top
performer during their shifts. What type of feedback is shown in this
example? ✓Using resources to provide feedback
, An employee was given a written statement of conditions for continued
employment after failing to meet previously agreed upon improvements
to her attitude. If the employee declines to meet these conditions, what is
the next stage? ✓Termination
Approximately, what percentage of all water usage on golf courses comes
from municipal water systems? ✓8%
At what phase should the course superintendent be brought into the
design and construction process? ✓The superintendent is brought in as
early as possible to participate and review all design documents; Site
analysis phase
At which type of private golf facility is the profitability of the F&B
operation important? ✓Semi-private
By understanding the factors that could potentially affect forecasts, what
can PGA Professionals make about how the numbers will change to
construct better financial forecasts? ✓Use Linear Trend Analysis
Calculate the dollars per round given:
-Retail Sales: $500,000
-Gross Margin: $200,000
-Rounds Played: $50,000 ✓500,,000 = 10
Cheryl, Maggie and Rosa are all assigned to work in the bag room a few
days a week. Maggie and Rosa are assigned to weekday shifts and Cheryl
works the weekend. Both Maggie and Rosa have cleaned up the messy
bag room upon return to work on Mondays. They do not understand why
Cheryl is allowed to leave work without cleaning the bag room. What
performance element needs to be addressed to resolve this issue?
✓Leaving the work area in good shape for the next shift
Questions and Answers
A capital budget would be used for what type of items? ✓Large value
items
A cash flow budget is primarily concerned with what measure? ✓Reflecting
actual dollar amounts in and out of the bank
A discount of 20% was taken on a $15 event cap due to a logo placement
error. What is the actual markup percentage if the cost of each cap was
$8? ✓15 x .2 = 12
4 (markup) / 8 (COGS) = 50%
A golf shop has allocated 13% of its $325,000 retail sales forecast to the
woods. Based on an 70% COGS, what was the estimated cost of the
woods? ✓325,000 x .13 =42,250 retail sales for woods
42,250 x .70 = 29,575 (estimated cost)
A hydraulic leak is discovered when using a triplex mower on the greens.
What type of input amplifier can be implemented to minimize the
problem? ✓Incorporate input into the training for new workers, include
input in the operations manual
A manager's approach in delegating an assignment will vary depending
upon which two considerations? ✓Staff members capabilities and
willingness
A member attempts to return a golf shirt and demands a cash refund. The
assistant professional insists on following the established policy for
exchange. The member complains to the head professional, who then
reprimands the assistant. Which element of the performance system is
,misaligned in this situation? ✓The employee is receiving a negative
consequence for following the procedure that I already in place
A PGA General Manager has a new Head Professional who is enthusiastic
but inexperienced in Private club events. The Head Professional has
expressed interest in running the upcoming Ladies Member-Guest event.
How can the PGA General Manager effectively use the element of
feedback once she has used the directing strategy to delegate this event?
✓Provide feedback that helps clarify the task or make it more motivating
A retail shop uses a cost plus 75% pricing strategy in its shoe department.
The manager is planning a 25% off retail promotional sale for a new model
of golf shoe. If the shoe costs the shop $80, what will the promotional
price be? ✓80 x .75 = 140
140 x .25 = $105
A staff member continues to struggle with customer service levels. The
General Manager communicates a solution to the staff member. Which of
the six actions for correcting performance problems has been omitted?
✓1)Strive for agreement on appropriate goals
2)Provide Support for Improvement
3)Establish a clear timetable for follow-up
A staff member continues to struggle with tardiness to work. The Head
Golf Professional has already held a joint problem-solving meeting to
resolve the performance issue. Why is there a need for reinforced
problem-solving? ✓Lack of progress
A team member who set the hole locations accurately and efficiently is
assigned to routinely complete this maintenance task. What is the
potential result of this situation? ✓Employee could leave the work area in
,good shape for the next shift as well as taking pride in good work which
benefits facility
A vendor gives a 30% discount on the cost of a shirt style that did not sell.
What retail price will the shop manager assign to the shirt if the original
cost from the vendor was $45 and his pricing strategy is to keystone and
add $5? ✓$66.50
According to the Business Planning Manual, what is usually the largest
contributor to the bottom-line profit of the facility? ✓Rounds
According to the course manual, what can often provide substantial
revenue? ✓Happy Customers
According to the Turfgrass Management Manual, what are the two basic
types of drainage? ✓Surface and Subsurface Drainage
Along with the environmental conditions, what other conditions must be
investigated in the initial design approach of a golf course? ✓Utilities:
questions about the availability of utilities such as water, power, gas, and
phone access
Political: questions about the area's zoning, covenants, environmental
regulations, permitting processes, and historical designations
An employee is repeatedly late for the morning shift. The supervisor
reassigns this person to the afternoon shift. What is the problem with this
scheduling adjustment? ✓Eroding the trust and mutual goodwill between
the manager and the performer
An employee is struggling to develop relationships with club members.
The PGA General Manger should schedule this employee to shadow a top
performer during their shifts. What type of feedback is shown in this
example? ✓Using resources to provide feedback
, An employee was given a written statement of conditions for continued
employment after failing to meet previously agreed upon improvements
to her attitude. If the employee declines to meet these conditions, what is
the next stage? ✓Termination
Approximately, what percentage of all water usage on golf courses comes
from municipal water systems? ✓8%
At what phase should the course superintendent be brought into the
design and construction process? ✓The superintendent is brought in as
early as possible to participate and review all design documents; Site
analysis phase
At which type of private golf facility is the profitability of the F&B
operation important? ✓Semi-private
By understanding the factors that could potentially affect forecasts, what
can PGA Professionals make about how the numbers will change to
construct better financial forecasts? ✓Use Linear Trend Analysis
Calculate the dollars per round given:
-Retail Sales: $500,000
-Gross Margin: $200,000
-Rounds Played: $50,000 ✓500,,000 = 10
Cheryl, Maggie and Rosa are all assigned to work in the bag room a few
days a week. Maggie and Rosa are assigned to weekday shifts and Cheryl
works the weekend. Both Maggie and Rosa have cleaned up the messy
bag room upon return to work on Mondays. They do not understand why
Cheryl is allowed to leave work without cleaning the bag room. What
performance element needs to be addressed to resolve this issue?
✓Leaving the work area in good shape for the next shift
