PGA 3.0 Level 2 Test Questions and Answers
Question 1
What department is considered the core business unit?
Correct Answer
golf operation
Question 2
From a functional perspective, a vendor is what kind of resource?
Correct Answer
financial resource
Question 3
What must exist for a facility to have a positive culture?
Correct Answer
resources
Question 4
What would a typical organizational chart of a golf operation show?
Correct Answer
staff roles & the relationships between them
Question 5
What is the most likely determinant of the complexity of a facility's organizational
chart?
Correct Answer
size of facility and number of resources
Page 1 of 22
,Question 6
Staff is considered a tangible resource?
Correct Answer
true
Question 7
What intangible resource is key to enabling and facilitating peak performance?
Correct Answer
culture
Question 8
How can facilities foster a positive culture?
Correct Answer
open communication and discussion
Question 9
"Identify staffing needs" is ones of the staff management roles in running a golf
operation
Correct Answer
true
Question 10
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees
Correct Answer
true
Page 2 of 22
, Question 11
What should a manager consider when determining the number of employees
needed to run an operation?
Correct Answer
human resources it will take
Question 12
What is the advantage of asking open-ended questions during the interview process?
Correct Answer
lead to unbiased answers
Question 13
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology
Correct Answer
false
Question 14
What is the first step in acquiring a new technology-based system?
Correct Answer
assess facility needs
Question 15
Why should employees be involved in creating and revising policies or procedures?
Correct Answer
encourages staff to buy-in to the guidelines it sets out
Page 3 of 22
Question 1
What department is considered the core business unit?
Correct Answer
golf operation
Question 2
From a functional perspective, a vendor is what kind of resource?
Correct Answer
financial resource
Question 3
What must exist for a facility to have a positive culture?
Correct Answer
resources
Question 4
What would a typical organizational chart of a golf operation show?
Correct Answer
staff roles & the relationships between them
Question 5
What is the most likely determinant of the complexity of a facility's organizational
chart?
Correct Answer
size of facility and number of resources
Page 1 of 22
,Question 6
Staff is considered a tangible resource?
Correct Answer
true
Question 7
What intangible resource is key to enabling and facilitating peak performance?
Correct Answer
culture
Question 8
How can facilities foster a positive culture?
Correct Answer
open communication and discussion
Question 9
"Identify staffing needs" is ones of the staff management roles in running a golf
operation
Correct Answer
true
Question 10
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees
Correct Answer
true
Page 2 of 22
, Question 11
What should a manager consider when determining the number of employees
needed to run an operation?
Correct Answer
human resources it will take
Question 12
What is the advantage of asking open-ended questions during the interview process?
Correct Answer
lead to unbiased answers
Question 13
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology
Correct Answer
false
Question 14
What is the first step in acquiring a new technology-based system?
Correct Answer
assess facility needs
Question 15
Why should employees be involved in creating and revising policies or procedures?
Correct Answer
encourages staff to buy-in to the guidelines it sets out
Page 3 of 22
