Managing and Using Information
Systems Ch 2 Exam 2026 Questions and
Answers
Era I 1960s - Correct answer-Primary Role: Efficiency; automate existing paper-
based processes
Justified by: ROI
Target of Systems: Organization
Basis of Value: Scarcity
Era II 1970s - Correct answer-Primary Role: Effectiveness- solve problems and
create opportunities
Justified by: increase in productivity and better decision quality
Target of Systems: organization/group
Basis of Value: Scarcity
Era II 1980s - Correct answer-Primary Role: Strategy - Increase individual and
group effectiveness
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,Justified by: Competitive Position
Target of Systems: Individual manager/group
Basis of value: Scarcity
Era IV 1990s - Correct answer-Primary Role: Strategy- transform
industry/organization
Justified by: competitive position
Target of Systems: Business Processes
Basis of Value: Plenitude
Era V 2000s - Correct answer-Primary Role: Value Creation - create collaborative
partnerships
Justified By: Added value
Target of Systems: Customer/Supplier Relationships
Basis of Value: Plenitude
Era VI 2010+ - Correct answer-Primary Role: Value Extension - Create community
and social business, connect intelligent devices
Justified by: Creation of relationships, automated information exchange
Target of systems: Customer/employee/supplier ecosystem; intelligent devices
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, Basis of Value: Hyperplenitude
IT asset - Correct answer-Anything, tangible or intangible, that can be used by a
firm in its processes for creating, producing, and/or offering its products (goods or
services).
Information Resources - Correct answer-data and other information used by
businesses
IT capability - Correct answer-something that is learned or developed over time for
the firm to create, produce, or offer its products
IT infrastructure - Correct answer-the hardware, software, and telecommunications
equipment that, when combined, provide the underlying foundation to support the
organization's goals
Information Repository - Correct answer-logically related data that is captured,
organized, and retrievable by the firm
Three major categories of IT capabilities - Correct answer-technical skills, IT
management skills, relationship skills
technical skills - Correct answer-Applied to designing, developing, and
implementing information systems.
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Systems Ch 2 Exam 2026 Questions and
Answers
Era I 1960s - Correct answer-Primary Role: Efficiency; automate existing paper-
based processes
Justified by: ROI
Target of Systems: Organization
Basis of Value: Scarcity
Era II 1970s - Correct answer-Primary Role: Effectiveness- solve problems and
create opportunities
Justified by: increase in productivity and better decision quality
Target of Systems: organization/group
Basis of Value: Scarcity
Era II 1980s - Correct answer-Primary Role: Strategy - Increase individual and
group effectiveness
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Justified by: Competitive Position
Target of Systems: Individual manager/group
Basis of value: Scarcity
Era IV 1990s - Correct answer-Primary Role: Strategy- transform
industry/organization
Justified by: competitive position
Target of Systems: Business Processes
Basis of Value: Plenitude
Era V 2000s - Correct answer-Primary Role: Value Creation - create collaborative
partnerships
Justified By: Added value
Target of Systems: Customer/Supplier Relationships
Basis of Value: Plenitude
Era VI 2010+ - Correct answer-Primary Role: Value Extension - Create community
and social business, connect intelligent devices
Justified by: Creation of relationships, automated information exchange
Target of systems: Customer/employee/supplier ecosystem; intelligent devices
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, Basis of Value: Hyperplenitude
IT asset - Correct answer-Anything, tangible or intangible, that can be used by a
firm in its processes for creating, producing, and/or offering its products (goods or
services).
Information Resources - Correct answer-data and other information used by
businesses
IT capability - Correct answer-something that is learned or developed over time for
the firm to create, produce, or offer its products
IT infrastructure - Correct answer-the hardware, software, and telecommunications
equipment that, when combined, provide the underlying foundation to support the
organization's goals
Information Repository - Correct answer-logically related data that is captured,
organized, and retrievable by the firm
Three major categories of IT capabilities - Correct answer-technical skills, IT
management skills, relationship skills
technical skills - Correct answer-Applied to designing, developing, and
implementing information systems.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
