TEEX TCOLE EXAM 3 QUESTIONS WITH COMPLETE
SOLUTIONS
/. WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ADMINISTRATION" - Answer-✅211
/.What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-✅Shake the patient's shoulders
and shout their name.
/.Transferring a TTY call from a non-TTY capable answering position to a TTY-
dedicated position may result in: - Answer-✅THE CALL BEING DISCONNECTED,
UNDUE DELAY IN ANSWERING THE CALL, THE LOSS OF ANI AND ALI
INFORMATION
/.Telecommunicators should process at least __________ OHCA calls per year, either
real or simulated. - Answer-✅10
/.All of the following are examples of media on which public information may be
recorded EXCEPT - Answer-✅OIL
/.WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-✅IN
PROGRESS
/.The best way to TTY test is to implement an __________________ testing program
that should be __________________ and should cover each call taker and each
position. - Answer-✅INTERNAL; UNANNOUNCED
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENROLLMET, LICENSING, APPOINTMENT, AND SEPARATION" - Answer-✅217
/.__________________ serve as a tool to properly prioritize the response level of a call
and provide pre-arrival instructions to the caller. - Answer-✅EMD GUIDECARDS
/.What is the primary basis for sorting calls? - Answer-✅Urgency
/.WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? -
Answer-✅NON-EMERGENCY
,/.There are two types of test calls: Calls in which the caller introduces the call by
transmitting TTY tones __________________ - Answer-✅Silent, open line calls in
which no tones are emitted
/.WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED
PROCEDURE? - Answer-✅ROUTINE
/.The records of TTY test call results should include __________________. Select all
that apply. - Answer-✅The date and time of each call, The identification of the call taker
& his/her position, Whether each call was silent or transmitted tones, Whether the caller
received a TTY response (include the content, if received), The time elapsed and the
number of rings from the initiation of the TTY call until the call taker responded by TTY
/.What is the range of CAD Priority Levels? - Answer-✅1 to 6
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"CONTINUING EDUCATION" - Answer-✅218
/.According to APCO's Public Safety Telecommunicator course, __________________
are typically considered the most hazardous calls to which a public safety officer will
respond. - Answer-✅FAMILY DISTURBANCES
/.Which of the following questions are critical questions to ask when cardiac arrest is the
main concern? Select all that apply. - Answer-✅Is the patient conscious? and Is the
patient breathing normally?
/.Which of the following TTY calls are examples of items that a call taker may receive? -
Answer-✅A silent, open line call, Audible tones are emitted notifying that a TTY call is
being placed, A recorded spoken announcement: "HEARING IMPAIRED CALLER. USE
TTY" is emitted
/.Why is each call-taking position required to have its own TTY equipment? Select all
that apply. - Answer-✅1.Call takers with their own equipment can handle TTY calls as
efficiently and effectively as voice calls, 2.Each call taker must have his or her own TTY
equipment to be able to query every silent, open line as a potential TTY call, 3.Call
takers that have only one TTY have significant difficulties handling TTY calls as quickly
as voice calls, 4.Sharing a TTY among several call takers may result in undue delay in
obtaining the TTY and connecting it to the answering position
/.You receive a call, but the caller seems to be hiding something. The possibility of
having a suicidal caller crosses your mind. What is your next step? - Answer-✅Ask
them directly if they intend to commit suicide
, /.The two methods of questioning are __________________ and __________________
questions. - Answer-✅open-ended; closed-ended
/.__________________ provide instruction or direction on policy and procedures,
difficult callers, geography, etc. - Answer-✅SUPERVISORS
/.WHAT IS THE 9-1-1 CODE ASSIGNED TO? - Answer-✅UNASSIGNED, BUT USED
NATIONWIDE FOR EMERGENCY SERVICE
/.Which of these are effective responses to a hysterical caller? Select all that apply. -
Answer-✅Use firm, authoritative, calm voice, State questions, commands, and phrases
simply, Repeat questions, commands, and phrases exactly the same way each time
/.You receive a call from someone in an active attack incident. They tell you that the
suspect has a gun, and you can hear shots in the background. What is the first question
you should ask in order to gain information about the weapon being used? - Answer-
✅What type of gun is being used?
/.Requiring callers to press designated TTY keys repeatedly until recognized as a TTY
call is a violation of: - Answer-✅ADA RULES
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENFORCEMENT" - Answer-✅223
/.Multiple call-taking positions share one TTY or TTY-compatible equipment within
PSAP is a non-compliance with: - Answer-✅EQUAL ACCESS
/.Which of these pieces of data are included in Basic Reporting Party Data? Select all
that apply. - Answer-✅Name of the caller, Caller's home address, Caller's home phone
number, Caller's status as victim, witness, or reporting on behalf of someone, Caller's
date of birth, Callback number if different from the home number
/.If you receive a silent, open line, you should query the line verbally a second time, and
then __________________. - Answer-✅query the line using a TTY to determine if the
call is from a TTY user
/.WHAT IS THE 8-1-1 CODE ASSIGNED TO? - Answer-✅UNASSIGNED, BUT USED
BY LOCAL EXCHANGE CARRIERS FOR BUSINESS OFFICE
/.What are the reporting responsibilities of a licensee? Select all that apply. - Answer-
✅NAME CHANGE, FINAL DISPOSITION OF THE CRIMINAL ACTION, RECEIPT OF
DISHONORABLE DISCHARGE FORM THE ARMED FORCES OF THE UNITED
STATES, AN ARREST FOR A CLASS C MISDEMEANOR INVOLVING DUTIES OF
OFFICE
SOLUTIONS
/. WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ADMINISTRATION" - Answer-✅211
/.What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-✅Shake the patient's shoulders
and shout their name.
/.Transferring a TTY call from a non-TTY capable answering position to a TTY-
dedicated position may result in: - Answer-✅THE CALL BEING DISCONNECTED,
UNDUE DELAY IN ANSWERING THE CALL, THE LOSS OF ANI AND ALI
INFORMATION
/.Telecommunicators should process at least __________ OHCA calls per year, either
real or simulated. - Answer-✅10
/.All of the following are examples of media on which public information may be
recorded EXCEPT - Answer-✅OIL
/.WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-✅IN
PROGRESS
/.The best way to TTY test is to implement an __________________ testing program
that should be __________________ and should cover each call taker and each
position. - Answer-✅INTERNAL; UNANNOUNCED
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENROLLMET, LICENSING, APPOINTMENT, AND SEPARATION" - Answer-✅217
/.__________________ serve as a tool to properly prioritize the response level of a call
and provide pre-arrival instructions to the caller. - Answer-✅EMD GUIDECARDS
/.What is the primary basis for sorting calls? - Answer-✅Urgency
/.WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? -
Answer-✅NON-EMERGENCY
,/.There are two types of test calls: Calls in which the caller introduces the call by
transmitting TTY tones __________________ - Answer-✅Silent, open line calls in
which no tones are emitted
/.WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED
PROCEDURE? - Answer-✅ROUTINE
/.The records of TTY test call results should include __________________. Select all
that apply. - Answer-✅The date and time of each call, The identification of the call taker
& his/her position, Whether each call was silent or transmitted tones, Whether the caller
received a TTY response (include the content, if received), The time elapsed and the
number of rings from the initiation of the TTY call until the call taker responded by TTY
/.What is the range of CAD Priority Levels? - Answer-✅1 to 6
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"CONTINUING EDUCATION" - Answer-✅218
/.According to APCO's Public Safety Telecommunicator course, __________________
are typically considered the most hazardous calls to which a public safety officer will
respond. - Answer-✅FAMILY DISTURBANCES
/.Which of the following questions are critical questions to ask when cardiac arrest is the
main concern? Select all that apply. - Answer-✅Is the patient conscious? and Is the
patient breathing normally?
/.Which of the following TTY calls are examples of items that a call taker may receive? -
Answer-✅A silent, open line call, Audible tones are emitted notifying that a TTY call is
being placed, A recorded spoken announcement: "HEARING IMPAIRED CALLER. USE
TTY" is emitted
/.Why is each call-taking position required to have its own TTY equipment? Select all
that apply. - Answer-✅1.Call takers with their own equipment can handle TTY calls as
efficiently and effectively as voice calls, 2.Each call taker must have his or her own TTY
equipment to be able to query every silent, open line as a potential TTY call, 3.Call
takers that have only one TTY have significant difficulties handling TTY calls as quickly
as voice calls, 4.Sharing a TTY among several call takers may result in undue delay in
obtaining the TTY and connecting it to the answering position
/.You receive a call, but the caller seems to be hiding something. The possibility of
having a suicidal caller crosses your mind. What is your next step? - Answer-✅Ask
them directly if they intend to commit suicide
, /.The two methods of questioning are __________________ and __________________
questions. - Answer-✅open-ended; closed-ended
/.__________________ provide instruction or direction on policy and procedures,
difficult callers, geography, etc. - Answer-✅SUPERVISORS
/.WHAT IS THE 9-1-1 CODE ASSIGNED TO? - Answer-✅UNASSIGNED, BUT USED
NATIONWIDE FOR EMERGENCY SERVICE
/.Which of these are effective responses to a hysterical caller? Select all that apply. -
Answer-✅Use firm, authoritative, calm voice, State questions, commands, and phrases
simply, Repeat questions, commands, and phrases exactly the same way each time
/.You receive a call from someone in an active attack incident. They tell you that the
suspect has a gun, and you can hear shots in the background. What is the first question
you should ask in order to gain information about the weapon being used? - Answer-
✅What type of gun is being used?
/.Requiring callers to press designated TTY keys repeatedly until recognized as a TTY
call is a violation of: - Answer-✅ADA RULES
/.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENFORCEMENT" - Answer-✅223
/.Multiple call-taking positions share one TTY or TTY-compatible equipment within
PSAP is a non-compliance with: - Answer-✅EQUAL ACCESS
/.Which of these pieces of data are included in Basic Reporting Party Data? Select all
that apply. - Answer-✅Name of the caller, Caller's home address, Caller's home phone
number, Caller's status as victim, witness, or reporting on behalf of someone, Caller's
date of birth, Callback number if different from the home number
/.If you receive a silent, open line, you should query the line verbally a second time, and
then __________________. - Answer-✅query the line using a TTY to determine if the
call is from a TTY user
/.WHAT IS THE 8-1-1 CODE ASSIGNED TO? - Answer-✅UNASSIGNED, BUT USED
BY LOCAL EXCHANGE CARRIERS FOR BUSINESS OFFICE
/.What are the reporting responsibilities of a licensee? Select all that apply. - Answer-
✅NAME CHANGE, FINAL DISPOSITION OF THE CRIMINAL ACTION, RECEIPT OF
DISHONORABLE DISCHARGE FORM THE ARMED FORCES OF THE UNITED
STATES, AN ARREST FOR A CLASS C MISDEMEANOR INVOLVING DUTIES OF
OFFICE
