EMD-Q standards ACTUAL QUESTIONS
AND CORRECT ANSWERS
Standard One (as written) - CORRECT ANSWERS✅✅Not as scripted: question not read
correctly but no meaning change. Combining questions is considered asked incorrectly
Standard two (clarifiers) - CORRECT ANSWERS✅✅Only to be read when caller doesn't
understand
Standard three (acceptable clarification or enhancements) - CORRECT
ANSWERS✅✅When caller is being vague the caller must clarify
Standard four (alternatives) - CORRECT ANSWERS✅✅Words or phrases with "/" caller
must chose best phase for situation
Standard five (operant questions) - CORRECT ANSWERS✅✅PROQA blue font known
info
Standard six (grammatical substitutions) - CORRECT ANSWERS✅✅Call taker may
modify the grammar of scripted protocol
Standard seven (interrogation of third party callers) - CORRECT ANSWERS✅✅May be
advisable to attempt to convert a Third party caller to second party when instructions are
possible and appropriate
Standard 8 (primary discipline selection) - CORRECT ANSWERS✅✅Call taker must
choose the most appropriate discipline for initial response
Standard 9 (leading questions) - CORRECT ANSWERS✅✅Asking a protocol question in a
leading man or is prohibited at any time
Standard 10 ( fast track) - CORRECT ANSWERS✅✅Process to move though case entry
quickly when there is appropriate info gathered
AND CORRECT ANSWERS
Standard One (as written) - CORRECT ANSWERS✅✅Not as scripted: question not read
correctly but no meaning change. Combining questions is considered asked incorrectly
Standard two (clarifiers) - CORRECT ANSWERS✅✅Only to be read when caller doesn't
understand
Standard three (acceptable clarification or enhancements) - CORRECT
ANSWERS✅✅When caller is being vague the caller must clarify
Standard four (alternatives) - CORRECT ANSWERS✅✅Words or phrases with "/" caller
must chose best phase for situation
Standard five (operant questions) - CORRECT ANSWERS✅✅PROQA blue font known
info
Standard six (grammatical substitutions) - CORRECT ANSWERS✅✅Call taker may
modify the grammar of scripted protocol
Standard seven (interrogation of third party callers) - CORRECT ANSWERS✅✅May be
advisable to attempt to convert a Third party caller to second party when instructions are
possible and appropriate
Standard 8 (primary discipline selection) - CORRECT ANSWERS✅✅Call taker must
choose the most appropriate discipline for initial response
Standard 9 (leading questions) - CORRECT ANSWERS✅✅Asking a protocol question in a
leading man or is prohibited at any time
Standard 10 ( fast track) - CORRECT ANSWERS✅✅Process to move though case entry
quickly when there is appropriate info gathered
