HRM T&D FINAL EXAM QUESTIONS
WITH CORRECT ANSWERS
According to Robert Gagné, which of the following is generally related to the learning outcomes
associated with intellectual skills?
a.being able recall the capital of Argentina
b.being able to recite the alphabet
c.being able to remember the last three Stanley Cup winners
d.being able to operate a tractor - correct answer ✔✔ being able to operate a tractor
According to the textbook, what are the two most used methods for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions - correct answer ✔✔ email communications and
intranet sites
Technology developments in the external environment influence the training needs within an
organization because employees will require technology training for what reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs - correct answer ✔✔ to capture efficiencies associated with
improved technology
Which of the following is NOT an implication you would draw from Kolb's learning styles theory?
,a.Trainees differ in the way they prefer to learn
b.Training methods should be aligned with the trainee's learning preferences
c.A trainee's learning style is related to how trainees acquire knowledge in training and how
they use information on the job
d.Training design should consider so-called learning modes - correct answer ✔✔ A trainee's
learning style is related to how trainees acquire knowledge in training and how they use
information on the job
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal training
should she be providing to employees?
a.70 percent
b.30 percent
c.20 percent
d.10 percent - correct answer ✔✔ 10 percent
Observational learning requires four key elements: attention, retention, reproduction, and
reinforcement. What type of activity is associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour - correct answer ✔✔ Employees must
practise and rehearse the behaviour
Which of the following statements regarding the instructional systems design (ISD) model is
congruent with the material presented in the textbook?
a.It is a much more complex model when compared with the streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and evaluation
, d.Its first step attempts to answer the question "is training needed and is it the best solution? -
correct answer ✔✔ Its first step attempts to answer the question "is training needed and is it
the best solution?
Which statement best describes the current state of productivity and innovation in Canada?
a.Canada lags its major global competitors in productivity and innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation across most business sectors.
d.Canada has seen a recent sharp increase both in productivity and innovation across all
business sectors. - correct answer ✔✔ Canada lags its major global competitors in productivity
and innovation.
Which of the following are two extrinsic benefits training will give an employee?
a.a more positive attitude toward their employer and their own confidence
b.a greater sense of engagement toward customers and fellow employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment - correct answer ✔✔ an
improved marketability and greater job security
The conditioning process includes three distinct yet connected concepts. Under which concept
would a trainer reward each step as the trainee masters it in completing a complex task?
a.chaining
b.mastering
c.generalization
d.shaping - correct answer ✔✔ shaping
What should be the most important organizational factor influencing training and development
programs in organizations?
WITH CORRECT ANSWERS
According to Robert Gagné, which of the following is generally related to the learning outcomes
associated with intellectual skills?
a.being able recall the capital of Argentina
b.being able to recite the alphabet
c.being able to remember the last three Stanley Cup winners
d.being able to operate a tractor - correct answer ✔✔ being able to operate a tractor
According to the textbook, what are the two most used methods for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions - correct answer ✔✔ email communications and
intranet sites
Technology developments in the external environment influence the training needs within an
organization because employees will require technology training for what reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs - correct answer ✔✔ to capture efficiencies associated with
improved technology
Which of the following is NOT an implication you would draw from Kolb's learning styles theory?
,a.Trainees differ in the way they prefer to learn
b.Training methods should be aligned with the trainee's learning preferences
c.A trainee's learning style is related to how trainees acquire knowledge in training and how
they use information on the job
d.Training design should consider so-called learning modes - correct answer ✔✔ A trainee's
learning style is related to how trainees acquire knowledge in training and how they use
information on the job
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal training
should she be providing to employees?
a.70 percent
b.30 percent
c.20 percent
d.10 percent - correct answer ✔✔ 10 percent
Observational learning requires four key elements: attention, retention, reproduction, and
reinforcement. What type of activity is associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour - correct answer ✔✔ Employees must
practise and rehearse the behaviour
Which of the following statements regarding the instructional systems design (ISD) model is
congruent with the material presented in the textbook?
a.It is a much more complex model when compared with the streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and evaluation
, d.Its first step attempts to answer the question "is training needed and is it the best solution? -
correct answer ✔✔ Its first step attempts to answer the question "is training needed and is it
the best solution?
Which statement best describes the current state of productivity and innovation in Canada?
a.Canada lags its major global competitors in productivity and innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation across most business sectors.
d.Canada has seen a recent sharp increase both in productivity and innovation across all
business sectors. - correct answer ✔✔ Canada lags its major global competitors in productivity
and innovation.
Which of the following are two extrinsic benefits training will give an employee?
a.a more positive attitude toward their employer and their own confidence
b.a greater sense of engagement toward customers and fellow employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment - correct answer ✔✔ an
improved marketability and greater job security
The conditioning process includes three distinct yet connected concepts. Under which concept
would a trainer reward each step as the trainee masters it in completing a complex task?
a.chaining
b.mastering
c.generalization
d.shaping - correct answer ✔✔ shaping
What should be the most important organizational factor influencing training and development
programs in organizations?
