TEEX TCOLE EXAM 3 QUESTIONS
COMPLETE WITH 100% OUTLINED
ANSWERS
\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "ADMINISTRATION" -
Answer-✔211
\.What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-✔Shake the patient's shoulders and
shout their name.
\.Transferring a TTY call from a non-TTY capable answering position to a TTY-dedicated
position may result in: - Answer-✔THE CALL BEING DISCONNECTED, UNDUE DELAY IN
ANSWERING THE CALL, THE LOSS OF ANI AND ALI INFORMATION
\.Telecommunicators should process at least __________ OHCA calls per year, either real or
simulated. - Answer-✔10
\.All of the following are examples of media on which public information may be recorded
EXCEPT - Answer-✔OIL
\.WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-✔IN PROGRESS
\.The best way to TTY test is to implement an __________________ testing program that
should be __________________ and should cover each call taker and each position. - Answer-
✔INTERNAL; UNANNOUNCED
,\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "ENROLLMET, LICENSING,
APPOINTMENT, AND SEPARATION" - Answer-✔217
\.__________________ serve as a tool to properly prioritize the response level of a call and
provide pre-arrival instructions to the caller. - Answer-✔EMD GUIDECARDS
\.What is the primary basis for sorting calls? - Answer-✔Urgency
\.WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? - Answer-✔NON-
EMERGENCY
\.There are two types of test calls: Calls in which the caller introduces the call by transmitting
TTY tones __________________ - Answer-✔Silent, open line calls in which no tones are
emitted
\.WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED PROCEDURE? -
Answer-✔ROUTINE
\.The records of TTY test call results should include __________________. Select all that
apply. - Answer-✔The date and time of each call, The identification of the call taker & his/her
position, Whether each call was silent or transmitted tones, Whether the caller received a TTY
response (include the content, if received), The time elapsed and the number of rings from
the initiation of the TTY call until the call taker responded by TTY
\.What is the range of CAD Priority Levels? - Answer-✔1 to 6
\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "CONTINUING
EDUCATION" - Answer-✔218
, \.According to APCO's Public Safety Telecommunicator course, __________________ are
typically considered the most hazardous calls to which a public safety officer will respond. -
Answer-✔FAMILY DISTURBANCES
\.Which of the following questions are critical questions to ask when cardiac arrest is the
main concern? Select all that apply. - Answer-✔Is the patient conscious? and Is the patient
breathing normally?
\.Which of the following TTY calls are examples of items that a call taker may receive? -
Answer-✔A silent, open line call, Audible tones are emitted notifying that a TTY call is being
placed, A recorded spoken announcement: "HEARING IMPAIRED CALLER. USE TTY" is emitted
\.Why is each call-taking position required to have its own TTY equipment? Select all that
apply. - Answer-✔1.Call takers with their own equipment can handle TTY calls as efficiently
and effectively as voice calls, 2.Each call taker must have his or her own TTY equipment to be
able to query every silent, open line as a potential TTY call, 3.Call takers that have only one
TTY have significant difficulties handling TTY calls as quickly as voice calls, 4.Sharing a TTY
among several call takers may result in undue delay in obtaining the TTY and connecting it to
the answering position
\.You receive a call, but the caller seems to be hiding something. The possibility of having a
suicidal caller crosses your mind. What is your next step? - Answer-✔Ask them directly if they
intend to commit suicide
\.The two methods of questioning are __________________ and __________________
questions. - Answer-✔open-ended; closed-ended
\.__________________ provide instruction or direction on policy and procedures, difficult
callers, geography, etc. - Answer-✔SUPERVISORS
COMPLETE WITH 100% OUTLINED
ANSWERS
\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "ADMINISTRATION" -
Answer-✔211
\.What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-✔Shake the patient's shoulders and
shout their name.
\.Transferring a TTY call from a non-TTY capable answering position to a TTY-dedicated
position may result in: - Answer-✔THE CALL BEING DISCONNECTED, UNDUE DELAY IN
ANSWERING THE CALL, THE LOSS OF ANI AND ALI INFORMATION
\.Telecommunicators should process at least __________ OHCA calls per year, either real or
simulated. - Answer-✔10
\.All of the following are examples of media on which public information may be recorded
EXCEPT - Answer-✔OIL
\.WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-✔IN PROGRESS
\.The best way to TTY test is to implement an __________________ testing program that
should be __________________ and should cover each call taker and each position. - Answer-
✔INTERNAL; UNANNOUNCED
,\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "ENROLLMET, LICENSING,
APPOINTMENT, AND SEPARATION" - Answer-✔217
\.__________________ serve as a tool to properly prioritize the response level of a call and
provide pre-arrival instructions to the caller. - Answer-✔EMD GUIDECARDS
\.What is the primary basis for sorting calls? - Answer-✔Urgency
\.WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? - Answer-✔NON-
EMERGENCY
\.There are two types of test calls: Calls in which the caller introduces the call by transmitting
TTY tones __________________ - Answer-✔Silent, open line calls in which no tones are
emitted
\.WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED PROCEDURE? -
Answer-✔ROUTINE
\.The records of TTY test call results should include __________________. Select all that
apply. - Answer-✔The date and time of each call, The identification of the call taker & his/her
position, Whether each call was silent or transmitted tones, Whether the caller received a TTY
response (include the content, if received), The time elapsed and the number of rings from
the initiation of the TTY call until the call taker responded by TTY
\.What is the range of CAD Priority Levels? - Answer-✔1 to 6
\.WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED "CONTINUING
EDUCATION" - Answer-✔218
, \.According to APCO's Public Safety Telecommunicator course, __________________ are
typically considered the most hazardous calls to which a public safety officer will respond. -
Answer-✔FAMILY DISTURBANCES
\.Which of the following questions are critical questions to ask when cardiac arrest is the
main concern? Select all that apply. - Answer-✔Is the patient conscious? and Is the patient
breathing normally?
\.Which of the following TTY calls are examples of items that a call taker may receive? -
Answer-✔A silent, open line call, Audible tones are emitted notifying that a TTY call is being
placed, A recorded spoken announcement: "HEARING IMPAIRED CALLER. USE TTY" is emitted
\.Why is each call-taking position required to have its own TTY equipment? Select all that
apply. - Answer-✔1.Call takers with their own equipment can handle TTY calls as efficiently
and effectively as voice calls, 2.Each call taker must have his or her own TTY equipment to be
able to query every silent, open line as a potential TTY call, 3.Call takers that have only one
TTY have significant difficulties handling TTY calls as quickly as voice calls, 4.Sharing a TTY
among several call takers may result in undue delay in obtaining the TTY and connecting it to
the answering position
\.You receive a call, but the caller seems to be hiding something. The possibility of having a
suicidal caller crosses your mind. What is your next step? - Answer-✔Ask them directly if they
intend to commit suicide
\.The two methods of questioning are __________________ and __________________
questions. - Answer-✔open-ended; closed-ended
\.__________________ provide instruction or direction on policy and procedures, difficult
callers, geography, etc. - Answer-✔SUPERVISORS
