Chicago Limo Chauffeur Final Exam: Study Guide & Practice Test

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Chicago Limo Chauffeur Training FINAL EXAM STUDY

GUIDE 2025/2026 ACCURATE QUESTIONS AND

CORRECT DETAILED ANSWERS || 100%

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Which of the following is NOT a customer need:


a. Need for timely service


b. Need to feel important


c. Need to complain


d. Need to feel comfortable ......ANSWER........c. Need to

complain


What are the three parts of verbal communications?


a. Tone, speed, volume

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b. Tone, smiling, volume


c. Laughing, smiling, volume ......ANSWER........a. Tone, pitch,

speed


Which of the following statements regarding verbal

communications is true?


a. Speak as fast as possible, the customer will appreciate it


b. Speaking in a low voice will make the customer listen better?


c. If people move away from you while you are speaking, your

voice may be too loud


d. Both a and b ......ANSWER........c. If people move away from

you while you are speaking, your voice may be too loud

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When using the L.A.S.T. approach to resolve a conflict, what is

the purpose of apologizing to the customer?


a. To admit that you are at fault


b. To avoid the customer yelling at you


c. To show empathy because the customer is unhappy

......ANSWER........c. To show empathy because the customer is

unhappy


When someone believes that all people from Canada are

hockey players, they are:


a. Prejudiced


b. Judgmental


c. Stereotyping ......ANSWER........c. stereotyping