USPS 421 Window Clerk Study Guide With Questions And Correct Solutions / 100% Pass /Grade A+

1. Handbooks - ANSWER Supplemented info contained within Postal Service Manuals 2. Retail alliances - ANSWER Contract postal units Community post offices Village Post offices Stamps on consignment locations Approved shippers 3. Strategic partnerships - ANSWER Creates opportunities for non traditional revenue Fed Ex UPS 4. Forever stamps - ANSWER Domestic first class mail, value is always the single piece letter rate in effect when mailed (value never changes) 5. Kiosks - ANSWER weigh & mail letters & parcels, purchase stamps. purchase postage for priority mail express, priority mail, first class mail, standard post and package services, scan & purchase ready post packaging and other retail merchandise, renew PO boxes, provides mailing info, zip code and USPS tracking lookup 6. Registered mail - ANSWER Premium Handling, Max security from point of acceptance to delivery 7. Ups tracking - ANSWER Provides the date and time of delivery or attempted delivery, Free when you buy priority mail, priority mail express & standard post, delivery info is available online 8. Certified mail - ANSWER Proof of mailing, Date and time of delivery 9. Return receipt - ANSWER evidence of delivery including the date and the signature and delivery address 10. Signature confirmation - ANSWER Provides the date & time of delivery or attempted delivery, proof of delivery letter containing the signature and delivery confirmation 11. letter size maximum - ANSWER Cannot exceed 6 1/8 inches in height, 11 1/2 inches in length and 1/4 inches thick and be rectangular 12. Priority mail for lightweight and odd shaped pricing - ANSWER Balloon Pricing and Dimensional Weight Pricing 13. Some things you can find in Postal Bulletin - ANSWER List of missing, lost or stolen money orders New stamp issuance list of invalid USPS Corporate Account Numbers 14. COD is - ANSWER service that allows mailers to pay for merchandise, postage and handling at the time of delivery. 15. insured items that do not include embedded insurance - ANSWER Stamps, MRS, Priority mail open & distribute, premium forwarding service, priority reship 16. Commemorative stamps - ANSWER Stamps made for people who have been died for at least 10 years with exception to Maya Angelou 17. Benefits of priority mail express - ANSWER Overnight or next day delivery to most US locations Money back guarantee Free package pickup & free shipping supplies Free USPS tracking, signature proof of delivery and $100 of insurance free 18. Benefits of priority mail - ANSWER Fast and affordable delivery within 1,2, or 3 days depending on origin and destination Free USPS Tracking and limited insurance Free package pickup & shipping supplies 19. Max insurance you can purchase - ANSWER 5,000 20. Max insurance you can purchase with registered mail - ANSWER 25,000 21. Max weight and size for priority package - ANSWER measure 108 inches in length and girth no minimum weight but max is 70 pounds 22. EDDM - ANSWER Every Door Direct Mail 23. 5 mailing processing categories - ANSWER Letters, Flats, Machinable parcels, Irregular Parcels, Outside parcels 24. 5 mailing services - ANSWER First class mail, Periodicals, Standard Mail, Package services 25. 4 types of packaging services - ANSWER Standard Post, Media mail, Library Mail, Bound printed Matter 26. 4 shipping services - ANSWER Priority mail express & priority mail express flat rate Priority mail & priority mail flat rate Parcel Select Parcel Return Service 27. How many different PO box sizes - ANSWER 5 different sizes 28. BSA - ANSWER Bank Secrecy Act 29. Postal bulletin - ANSWER is the official source of updates to Postal Service policies & procedures 30. ASM - ANSWER Administrative Support Manual 31. POM - ANSWER Postal Operations Manual 32. ELM - ANSWER Employee & Labor Relations Manual 33. DDM - ANSWER Domestic Mail Manual 34. IMM - ANSWER International Mail Manual 35. Domestic mail - ANSWER consists of items sent within the US, its territories and possessions including APO/FPO and United Nations 36. International mail - ANSWER Global Express guaranteed Priority mail express international & Flat rate Priority mail express international with guarantee Priority mail international & flat rate 37. Extra services - ANSWER Certificate of mailing, Insured mail, Certified Mail, Registered Mail, COD, USPS Tracking, Restricted Delivery, Return Receipt, Return Receipt For Merchandise, Signature confirmation, Special Handling, Adult signature 38. 24 hour clock - ANSWER end to end process to ensure mail is collected, distributed and delivered 39. APC's - ANSWER Automated Postal Centers 40. IRC - ANSWER International Reply Coupons 41. Definitive stamps - ANSWER is a postage stamp that is part of the regular issue of a country's stamps, available for sale by the post office for an extended period of time and designed to serve the everyday postal needs of the country. 42. Handbook F1 - ANSWER Post office accounting procedures 43. Watermark on money order - ANSWER Ben Franklin 44. Sure money ( Dinero Sugero) - ANSWER is a service provided at certain Post Office locations for customers to electronically transfer money internationally to individuals or firms in certain Latin American countries. Funds are transferred to participating banks or other approved agents in Latin America, where payees can claim them. Funds are guaranteed to transfer in 15 minutes, and a currency conversion rate is provided to the sender at the time of purchase. 45. General delivery - ANSWER is available at designated post offices for transients and people waiting to get PO boxes 46. Firm holdout - ANSWER allows a customer to obtain street addressed mail from Post office when the customer normally receives 50 letters or more on the first delivery trip or when the customer is a news agent or publisher's representative and receives publications that qualify for newspaper treatment 47. CBPMAN - ANSWER Customs Border Protection Manifest 48. Non machinable - ANSWER Irregular Parcels, outside parcels means it will not work on postal equipment for sorting 49. Machinable parcels - ANSWER flats, machinable parcels must weigh at least 6oz. but no more than 25 pounds except for Parcel Select and Parcel Return which have a max weight of 35 pounds 50. Ps form 2976 - ANSWER Customs Declaration 51. Ps form 2976 A - ANSWER Customs Declaration and Dispatch Note 52. Directives - ANSWER Policies and procedures, Red Tabs, manuals, handbooks, publications 53. Publications - ANSWER come in a variety of formats and provide info such as mailing guidelines or marketing info 54. Declared HAZMAT - ANSWER mail piece that is declared by the mailer & is properly packaged, marked and accepted in accordance with DMM and PUB 52 55. Undeclared HAZMAT - ANSWER is any parcel mail piece suspected of containing acceptable or prohibited HAZMAT which has not been properly packages, labeled or identified 56. PACT act - ANSWER Prevent All Cigarettes Trafficking 57. Anonymous mail - ANSWER is any mail piece that bears only stamps as postage weighs more than 13oz., and has not been accepted by an employee at a retail service counter. Its considered anonymous because it can't be traced back to sender 58. Identifiable mail - ANSWER it can be traced back to sender or mail piece point of entry into mail stream. 59. PRU - ANSWER Postal Retail Unit 60. AMU - ANSWER Anonymous Mail Unit