WORKPLACE READINESS SKILLS EXAM
QUESTIONS WITH ANSWERS.
1. Mary Lou's gross amount on her paycheck for the week was
$187.20. The curr4nt tax rate of 33% was withheld from her check. What is
Mary Lou's net pay?
A. $187.20
B. $61.78
C. $125.42
D. $123.56 - correct answer -$125.42
2. How should you plan to complete an assigned task if you are worried
about meeting the deadline/due date?
A. Set a realistic, short-term goal.
B. Ask your supervisor for another task.
C. Take frequent breaks to prevent exhaustion.
D. Ask a coworker to assist you. - correct answer -Set a realistic,
short-term goal.
3. A customer requests shipping of a specific product unavailable at their local
store from another store. Taylor, the sales associate, does not know if this
service is available. She should
A. determine the answer by asking her supervisor.
B. tell the customer that her request cannot be approved.
C. tell the customer it will be worked out later.
D. explain to the customer that it would be better to return at another
time. - correct answer -determine the answer by asking her
supervisor.
,4. Roberto is analyzing the expenses for his masonry company.
Approximate the percentage of expenditures on bricks using the pie chart
below?
A. 72%
B. 50%
C. 25%
D. 33% - correct answer -33%
5. Which of these is an essential teamwork skill?
A. having good computer skills
B. having a sense of humor.
C. knowing when to seek help from others.
D. being easily persuaded. - correct answer -knowing when to
seek help from others.
6. In the graphic below, which personal skill BEST fits into the shaded
area of the diagram?
A. Teamwork
B. Creativity and resourcefulness
C. Positive work ethic
D. Integrity - correct answer -Teamwork
7. Charming Company has an Internet policy that states that employees may
not use social media for personal use during regular business hours.
Which of the following is a violation of this policy?
, A. Emailing a coworker about work issues during your break.
B. Texting about a change in meeting location.
C. Posting, using the company's Twitter feed.
D. Posting to your timeline on Facebook. - correct answer
-Posting to your timeline on Facebook.
8. If asked to describe your strengths and weaknesses during an interview,
how could you BEST describe your weaknesses?
A. State that you are not aware of any weaknesses.
B. Describe why others caused your weaknesses.
C. Describe your weaknesses in extensive detail.
D. Be honest and explain your weaknesses. - correct answer -
Be honest and explain your weaknesses.
9. Why must employees report all safety incidents in a timely manner
even if an injury appears to be insignificant?
A. Employees automatically receive a one week paid leave
according to federal regulations.
B. Proper documentation ensures proper employee
treatment.
C. The human resources department must intervene to offer
sufficient funding.
D. Injuries that seem significant are actually serious. - correct
answer -Proper documentation ensures proper employee
treatment.
10. When handling customer complaints, the first thing to do
A. State the company's policy.
B. Refer them to another department.
, C. Tell them you cannot help and get the manager.
D. Actively listen to the customer's concern. - correct answer
-Actively listen to the customer's concern.
11. Companies can benefit many ways from allowing employees to
telecommute. Which item below is a common DISADVANTAGE of such
a practice?
A. Increases security and confidentiality issues.
B. Saves employers money.
C. Increases productivity.
D. Improves employee satisfaction. - correct answer -
Increases security and confidentiality issues.
12. In a classified job advertisement, the term "an equal
opportunity employer" refers to:
A. Fringe benefits
B. Educational requirements
C. Anti-discrimination practices
D. Salary level - correct answer -Anti-discrimination
practices
13. What Three Items Does A Computer Need In Order To Save A File?
A. User Name, IP Address, Password
B. File Name, Type Of File, Location To Save The File
C. Date, Time, Folder
D. File Extension, USB Port, Keyboard - Correct Answer -File
Name, Type Of File, Location To Save The File
QUESTIONS WITH ANSWERS.
1. Mary Lou's gross amount on her paycheck for the week was
$187.20. The curr4nt tax rate of 33% was withheld from her check. What is
Mary Lou's net pay?
A. $187.20
B. $61.78
C. $125.42
D. $123.56 - correct answer -$125.42
2. How should you plan to complete an assigned task if you are worried
about meeting the deadline/due date?
A. Set a realistic, short-term goal.
B. Ask your supervisor for another task.
C. Take frequent breaks to prevent exhaustion.
D. Ask a coworker to assist you. - correct answer -Set a realistic,
short-term goal.
3. A customer requests shipping of a specific product unavailable at their local
store from another store. Taylor, the sales associate, does not know if this
service is available. She should
A. determine the answer by asking her supervisor.
B. tell the customer that her request cannot be approved.
C. tell the customer it will be worked out later.
D. explain to the customer that it would be better to return at another
time. - correct answer -determine the answer by asking her
supervisor.
,4. Roberto is analyzing the expenses for his masonry company.
Approximate the percentage of expenditures on bricks using the pie chart
below?
A. 72%
B. 50%
C. 25%
D. 33% - correct answer -33%
5. Which of these is an essential teamwork skill?
A. having good computer skills
B. having a sense of humor.
C. knowing when to seek help from others.
D. being easily persuaded. - correct answer -knowing when to
seek help from others.
6. In the graphic below, which personal skill BEST fits into the shaded
area of the diagram?
A. Teamwork
B. Creativity and resourcefulness
C. Positive work ethic
D. Integrity - correct answer -Teamwork
7. Charming Company has an Internet policy that states that employees may
not use social media for personal use during regular business hours.
Which of the following is a violation of this policy?
, A. Emailing a coworker about work issues during your break.
B. Texting about a change in meeting location.
C. Posting, using the company's Twitter feed.
D. Posting to your timeline on Facebook. - correct answer
-Posting to your timeline on Facebook.
8. If asked to describe your strengths and weaknesses during an interview,
how could you BEST describe your weaknesses?
A. State that you are not aware of any weaknesses.
B. Describe why others caused your weaknesses.
C. Describe your weaknesses in extensive detail.
D. Be honest and explain your weaknesses. - correct answer -
Be honest and explain your weaknesses.
9. Why must employees report all safety incidents in a timely manner
even if an injury appears to be insignificant?
A. Employees automatically receive a one week paid leave
according to federal regulations.
B. Proper documentation ensures proper employee
treatment.
C. The human resources department must intervene to offer
sufficient funding.
D. Injuries that seem significant are actually serious. - correct
answer -Proper documentation ensures proper employee
treatment.
10. When handling customer complaints, the first thing to do
A. State the company's policy.
B. Refer them to another department.
, C. Tell them you cannot help and get the manager.
D. Actively listen to the customer's concern. - correct answer
-Actively listen to the customer's concern.
11. Companies can benefit many ways from allowing employees to
telecommute. Which item below is a common DISADVANTAGE of such
a practice?
A. Increases security and confidentiality issues.
B. Saves employers money.
C. Increases productivity.
D. Improves employee satisfaction. - correct answer -
Increases security and confidentiality issues.
12. In a classified job advertisement, the term "an equal
opportunity employer" refers to:
A. Fringe benefits
B. Educational requirements
C. Anti-discrimination practices
D. Salary level - correct answer -Anti-discrimination
practices
13. What Three Items Does A Computer Need In Order To Save A File?
A. User Name, IP Address, Password
B. File Name, Type Of File, Location To Save The File
C. Date, Time, Folder
D. File Extension, USB Port, Keyboard - Correct Answer -File
Name, Type Of File, Location To Save The File
