Certified Parks and Recreation
Professional (CPRP) ACTUAL
QUESTIONS AND CORRECT ANSWERS
Benchmarking - CORRECT ANSWERS✅✅the process of comparing an organization's
practices and technologies with those of other companies
Rules - CORRECT ANSWERS✅✅Specific; direct participants and employees to act in a
prescribed manner
Policies - CORRECT ANSWERS✅✅broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a - CORRECT ANSWERS✅✅policy
Procedures - CORRECT ANSWERS✅✅Chronological sequence of activities; define steps
for implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: -
CORRECT ANSWERS✅✅Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) -
CORRECT ANSWERS✅✅1. Participate in quality rec programs, 2. enjoy attractive parks,
3. Ensure that facilities are effective and safe
Evaluations - CORRECT ANSWERS✅✅Explain the value of the expenditures of the
services and explain that services are meeting community needs
Needs assessment - CORRECT ANSWERS✅✅provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: - CORRECT ANSWERS✅✅Conservation and development
,"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: - CORRECT ANSWERS✅✅Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: - CORRECT ANSWERS✅✅Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and
submit application" is an example of a - CORRECT ANSWERS✅✅Procedure
Comprehensive Plan - CORRECT ANSWERS✅✅Identifies short and long-term priorities
for P&R department, includes agency's goals and policies, identification of deficiencies,
inventories, and developed standards for Parks
Master Plan - CORRECT ANSWERS✅✅Subsets of comprehensive plan; focuses on
physical resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan - CORRECT ANSWERS✅✅Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis that provides insight to
trends in agency's internal & external environments
ADA act of 1992 requires... - CORRECT ANSWERS✅✅- that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum
extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? - CORRECT ANSWERS✅✅1. Access for those with disabilities ("get through the
door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
,Customer expectations - CORRECT ANSWERS✅✅Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional material related to the
agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) - CORRECT ANSWERS✅✅1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? - CORRECT ANSWERS✅✅Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance - CORRECT ANSWERS✅✅Preserve or improve the appearance of a
facility or equipment. Less frequent than housekeeping activities, vary by season and user
preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... - CORRECT ANSWERS✅✅Stripping/waxing
floors, painting walls, cleaning fixtures, adjusting doors
Work order - CORRECT ANSWERS✅✅a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site maintenance
workers, or facility users.
Landscaping maintenance can...W - CORRECT ANSWERS✅✅enhance attractiveness,
invite users, channel traffic, contribute to safety, and disguise unattractive areas. Landscaping
should support, not dictate program efforts.
RFP (Request for Proposal) - CORRECT ANSWERS✅✅A document that is sent out to
potential vendors requesting them to provide a proposal on a product or service. Develop a
scope of the project, obtain bids, identify a contractor, supervise project to agency standards.
, Preventative Maintenance - CORRECT ANSWERS✅✅a program of regular inspections and
care to avert potential problems. Prolongs the life of equipment and improves organizational
efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? - CORRECT
ANSWERS✅✅Credit cards can carry over a balance, P-cards must be paid off at the end of
the month. Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? - CORRECT
ANSWERS✅✅Standard P.O.s are used for a one-time delivery of goods and/or services and
are paid-in-full once purchase is complete. Blanket P.O.s are used for small, continuous
purchases, and the agency is billed once per month (ex: maintenance staff would use one at a
hardware store).
Market - CORRECT ANSWERS✅✅the set of actual and potential buyers of a product or
service who have similar characteristics and are wiling and able to spend money or exchange
other resources to obtain a product.
Marketing Mix (4 P's) - CORRECT ANSWERS✅✅Product, Price, Place, Promotion
Collaboration - CORRECT ANSWERS✅✅short-term relationship, lasts until a problem is
solved
Alliance - CORRECT ANSWERS✅✅Requires a high level of commitment between
organizations, as well as the sharing of authority and decision making. Ex: Two neighboring
park depts planning and implementing a combined Halloween event
Partnership - CORRECT ANSWERS✅✅Strongest relationship between organizations.
Formed when two or more partners come together to create an entirely new entity.
Marketing Mix: Product - CORRECT ANSWERS✅✅Services and facilities offered to the
public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-
pitch softball for teens, Slow-pitch softball for adults
Professional (CPRP) ACTUAL
QUESTIONS AND CORRECT ANSWERS
Benchmarking - CORRECT ANSWERS✅✅the process of comparing an organization's
practices and technologies with those of other companies
Rules - CORRECT ANSWERS✅✅Specific; direct participants and employees to act in a
prescribed manner
Policies - CORRECT ANSWERS✅✅broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a - CORRECT ANSWERS✅✅policy
Procedures - CORRECT ANSWERS✅✅Chronological sequence of activities; define steps
for implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: -
CORRECT ANSWERS✅✅Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) -
CORRECT ANSWERS✅✅1. Participate in quality rec programs, 2. enjoy attractive parks,
3. Ensure that facilities are effective and safe
Evaluations - CORRECT ANSWERS✅✅Explain the value of the expenditures of the
services and explain that services are meeting community needs
Needs assessment - CORRECT ANSWERS✅✅provides feedback on community attitudes,
opinions, and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: - CORRECT ANSWERS✅✅Conservation and development
,"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: - CORRECT ANSWERS✅✅Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: - CORRECT ANSWERS✅✅Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and
submit application" is an example of a - CORRECT ANSWERS✅✅Procedure
Comprehensive Plan - CORRECT ANSWERS✅✅Identifies short and long-term priorities
for P&R department, includes agency's goals and policies, identification of deficiencies,
inventories, and developed standards for Parks
Master Plan - CORRECT ANSWERS✅✅Subsets of comprehensive plan; focuses on
physical resources and development. Typically updated every 10 years. Driven by data.
Strategic Plan - CORRECT ANSWERS✅✅Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis that provides insight to
trends in agency's internal & external environments
ADA act of 1992 requires... - CORRECT ANSWERS✅✅- that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum
extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? - CORRECT ANSWERS✅✅1. Access for those with disabilities ("get through the
door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
,Customer expectations - CORRECT ANSWERS✅✅Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional material related to the
agency, and word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) - CORRECT ANSWERS✅✅1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? - CORRECT ANSWERS✅✅Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance - CORRECT ANSWERS✅✅Preserve or improve the appearance of a
facility or equipment. Less frequent than housekeeping activities, vary by season and user
preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... - CORRECT ANSWERS✅✅Stripping/waxing
floors, painting walls, cleaning fixtures, adjusting doors
Work order - CORRECT ANSWERS✅✅a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP, on-site maintenance
workers, or facility users.
Landscaping maintenance can...W - CORRECT ANSWERS✅✅enhance attractiveness,
invite users, channel traffic, contribute to safety, and disguise unattractive areas. Landscaping
should support, not dictate program efforts.
RFP (Request for Proposal) - CORRECT ANSWERS✅✅A document that is sent out to
potential vendors requesting them to provide a proposal on a product or service. Develop a
scope of the project, obtain bids, identify a contractor, supervise project to agency standards.
, Preventative Maintenance - CORRECT ANSWERS✅✅a program of regular inspections and
care to avert potential problems. Prolongs the life of equipment and improves organizational
efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? - CORRECT
ANSWERS✅✅Credit cards can carry over a balance, P-cards must be paid off at the end of
the month. Monthly use fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? - CORRECT
ANSWERS✅✅Standard P.O.s are used for a one-time delivery of goods and/or services and
are paid-in-full once purchase is complete. Blanket P.O.s are used for small, continuous
purchases, and the agency is billed once per month (ex: maintenance staff would use one at a
hardware store).
Market - CORRECT ANSWERS✅✅the set of actual and potential buyers of a product or
service who have similar characteristics and are wiling and able to spend money or exchange
other resources to obtain a product.
Marketing Mix (4 P's) - CORRECT ANSWERS✅✅Product, Price, Place, Promotion
Collaboration - CORRECT ANSWERS✅✅short-term relationship, lasts until a problem is
solved
Alliance - CORRECT ANSWERS✅✅Requires a high level of commitment between
organizations, as well as the sharing of authority and decision making. Ex: Two neighboring
park depts planning and implementing a combined Halloween event
Partnership - CORRECT ANSWERS✅✅Strongest relationship between organizations.
Formed when two or more partners come together to create an entirely new entity.
Marketing Mix: Product - CORRECT ANSWERS✅✅Services and facilities offered to the
public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-
pitch softball for teens, Slow-pitch softball for adults
