CPMSM - Managing Departmental
Operations ACTUAL QUESTIONS AND
CORRECT ANSWERS
What is the management approach to increasing efficiency through scientific analysis of the
jobs of individual workers and is based on the concept of specialization? - CORRECT
ANSWERS✅✅Scientific Management
Classical School
Who is the father of scientific management? - CORRECT ANSWERS✅✅Frederick
Winslow Taylor
Who invented charts initially for the vision impaired and developed PERT and CPM? -
CORRECT ANSWERS✅✅Henry Gantt
What does PERT stand for and who developed? - CORRECT ANSWERS✅✅Program
Evaluation and Review Technique
Frederick Winslow Taylor
What is CPM and who founded? - CORRECT ANSWERS✅✅Critical Path Method
Frederick Winslow Taylor
Who is the husband of motion studies and first lady of management? - CORRECT
ANSWERS✅✅Frank and Lillian Gilbreth
discovered basic movements of hand, eye tracking and suggestion boxes
What is the name of the behavioral school of management focusing on employee
management - when did it begin? - CORRECT ANSWERS✅✅Human Relations Movement
Behavioral School
1920's
, What did the human relations movement reveal? - CORRECT ANSWERS✅✅Employee
attitudes and personal relations are strong sources of motivation
Who developed the hierarchy of needs? - CORRECT ANSWERS✅✅Abraham Maslow
Lower needs need to be met first. Self-actualization is at the top
What are Maslow's esteem needs? - CORRECT ANSWERS✅✅Accomplishment, self-
esteem from competency, mastery, attention and respect from others.
Who is the founder of hygiene theory and what is it? - CORRECT ANSWERS✅✅Frederick
Herzberg
Factors in work environment causing satisfaction or dissatisfaction
Who founded Theory X and what is it? - CORRECT ANSWERS✅✅Douglas McGregor
People's management behavior is dependent on their view of human beings. Average human
dislikes work.
What is Theory Y and who founded? - CORRECT ANSWERS✅✅Emphasizes self-control
and direction - managers like work and seek out responsibilities.
Douglas McGregor
What is Theory Z and who founded? - CORRECT ANSWERS✅✅Japanese management
style - large amount of freedom and trust with workers - emphasizes team working.
William Ouchi
What is MBO? - CORRECT ANSWERS✅✅Management by Objectives
improve motivation through goal setting and factors in evaluations
Operations ACTUAL QUESTIONS AND
CORRECT ANSWERS
What is the management approach to increasing efficiency through scientific analysis of the
jobs of individual workers and is based on the concept of specialization? - CORRECT
ANSWERS✅✅Scientific Management
Classical School
Who is the father of scientific management? - CORRECT ANSWERS✅✅Frederick
Winslow Taylor
Who invented charts initially for the vision impaired and developed PERT and CPM? -
CORRECT ANSWERS✅✅Henry Gantt
What does PERT stand for and who developed? - CORRECT ANSWERS✅✅Program
Evaluation and Review Technique
Frederick Winslow Taylor
What is CPM and who founded? - CORRECT ANSWERS✅✅Critical Path Method
Frederick Winslow Taylor
Who is the husband of motion studies and first lady of management? - CORRECT
ANSWERS✅✅Frank and Lillian Gilbreth
discovered basic movements of hand, eye tracking and suggestion boxes
What is the name of the behavioral school of management focusing on employee
management - when did it begin? - CORRECT ANSWERS✅✅Human Relations Movement
Behavioral School
1920's
, What did the human relations movement reveal? - CORRECT ANSWERS✅✅Employee
attitudes and personal relations are strong sources of motivation
Who developed the hierarchy of needs? - CORRECT ANSWERS✅✅Abraham Maslow
Lower needs need to be met first. Self-actualization is at the top
What are Maslow's esteem needs? - CORRECT ANSWERS✅✅Accomplishment, self-
esteem from competency, mastery, attention and respect from others.
Who is the founder of hygiene theory and what is it? - CORRECT ANSWERS✅✅Frederick
Herzberg
Factors in work environment causing satisfaction or dissatisfaction
Who founded Theory X and what is it? - CORRECT ANSWERS✅✅Douglas McGregor
People's management behavior is dependent on their view of human beings. Average human
dislikes work.
What is Theory Y and who founded? - CORRECT ANSWERS✅✅Emphasizes self-control
and direction - managers like work and seek out responsibilities.
Douglas McGregor
What is Theory Z and who founded? - CORRECT ANSWERS✅✅Japanese management
style - large amount of freedom and trust with workers - emphasizes team working.
William Ouchi
What is MBO? - CORRECT ANSWERS✅✅Management by Objectives
improve motivation through goal setting and factors in evaluations
